Journal of Business and Technical Communication Jan 2025

Constructing Websites with Generative AI Tools: The Accessibility of Their Workflows and Products for Users With Disabilities

Zsuzsanna B. Palmer Grand Valley State University ; Sushil K. Oswal University of Washington

Abstract

Generative AI tools allow anyone without web-design experience to have a business website created when the user provides a few specifications about the business, such as its name, type, and location. But the resulting websites not only fall short of the business's basic needs but they also raise major concerns about their accessibility for disabled users. This study specifically examines whether these AI generated websites are accessible to screen-reader users with visual disabilities. It presents data about the usability and accessibility of the products of three generative AI website builders, highlights the specific problems found by an expert screen reader test along with an automated machine scan of these sites, and discusses some causes of and recommendations for solving these problems.

Journal
Journal of Business and Technical Communication
Published
2025-01-01
DOI
10.1177/10506519241280644
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Open Access
Closed
Topics
technical communication artificial intelligence
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Citation Context

Cited by in this index (2)

  1. Palmer (2026)
    Effective Practices for User-Centered Instant Localization of a Screen Reader S…
    IEEE Transactions on Professional Communication
  2. Muthyala et al. (2025)
    Demystifying Chatbot Creation: A Comparative Case Study of Available Approaches
    IEEE Transactions on Professional Communication

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CrossRef global citation count: 15 View in citation network → Build reading path →

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