This philosophical article explores individuality and innovation (creating new technology) as they relate to the communication approaches of scientists, engineers, and technologists. I suggest that effective communication between technical and non-technical people is difficult because technical communication lacks humanity, a personal dimension. I also suggest that dimension is lacking because technical people give up their identity to be considered competent and I argue that a different approach to communication education for scientists, engineers, and technologists is required to equip them with requisite communication skills to make their personal contribution to successful innovation.

This study attempts to show how the purpose of three types of business and technical documents (instructions, annual reports, and sales promotional letters) affects the syntactical and rhetorical choices authors make in writing these documents. While the results of the examination rendered some predictable results, there were some surprises in the absence of many rhetorical schemes in sales promotional letters. Another value of this study is that it provides partial syntactical and rhetorical “fingerprints” of three important documents in business and technical writing to offer students norms they can go by in constructing such documents.

Classical rhetorical theory has been used for relatively discrete, practice-oriented purposes in its application to teaching Scientific and Technical Communication. However effective these appropriations are, they isolate these resources from a comprehensive framework and from that framework's role in shaping disciplinary practice. Because these theoretical assets are integral to each student's preparation to be an effective, responsible practitioner, I have developed and taught an upper level rhetorical theory course for STC majors that is grounded in Aristotle's On Rhetoric and in his understanding that effective communication is a systematic tekhne/art.

This article examines the Work for Hire Doctrine and its importance to technical communication instructors who prepare students to create intellectual products in workplace settings. The author explains how the Work for Hire Doctrine operates in practice, charts the progressive legal treatment of work for hire through case law, and calls attention to the developing trend in the courts to support a more protectionist stance regarding creative products.

To bridge the gap between composition and professional communication studies, we should add multiculturalism to the widely accepted international perspective in professional communication instruction, thus transforming the classroom into a contact zone (Pratt). The practical necessity of intercultural communication in a global marketplace necessitates internationalization. The international perspective, accounting for the heterogeneity of the technical communication audience, focuses on audience analysis and leads us to encourage students to learn about the multiple, cultural layers of audience. A multicultural perspective, however, can teach students of professional communication about the complex relationship between language and ideology and the underlying forces that shape and reflect the ways we use language. Multiculturalism's critical component provides insights into the structures and ideologies of domination/subordination and provides students with the linguistic, intellectual, and moral tools for resisting fear and prejudices. Likewise, the international perspective in professional communication can inform issues of audience analysis in composition.

Our ethnographic study of a service‐learning class revealed some students benefited in developing civic values, improving academic learning, and accepting responsibility for their own education. Other students struggled to see the connection between technical communication and service learning, felt frustrated with nonacademic writing, and experienced team conflict. We must redefine both technical communication and service learning, help students make the transition to the workplace, and educate community organizations about the role of technical communicators.

Computers and Technical Communication: Pedagogical and Programmatic Perspectives. Ed. Stuart Selber. Greenwich, CT: Ablex. 415 pages.

Studies of intercultural communication focus little on the ethical principles that inspire specific communication practices. The ethics of Confucius (including the virtues of goodness, righteousness, wisdom, faithfulness, reverence, and courage), however, genuinely illuminate communication behaviors within China. Analysis of a cultural artifact of technical communication reveals the substantial insight offered by the lens of ethics. A comprehensive understanding of differences in ethical perspectives is necessary to achieve ethical intercultural technical communication.

Some reading researchers and technical communicators assume the efficacy of readability formulas. Reading researchers use such formulas to equalize the reading difficulty of texts used in experiments. Results of an informal Internet survey indicate that some professional writers and editors use readability formulas that are integrated into word-processing software. This article proposes that readability formulas fail to predict text difficulty. The results of an experiment demonstrate that “text difficulty” is a perception of the reader and therefore cannot be objectively calculated by counting syllables, word length, sentence length, and other text characteristics.

English technical writing clearly emerged during the Renaissance and the first decades of printing, but during the 1641–1700 period technical writing gained credibility and prestige. It was a valued tool for achieving the utilitarian ends of an age in which practical goals were valued more than aesthetic ones. Technical writing can be found in a range of disciplines, such as agriculture, medicine, science, as well as the major English trades and crafts. As a valued form of discourse, it illuminates the world of work in seventeenth-century England and the problems faced by the early experimenters of the Royal Society who sought to use science to solve major human, military, and economic problems while seeking to expand understanding of nature. Studying technical writing of this period allows us to track the continued development of technical writing as a distinct form of discourse.

From the Publisher: The essays collected in this volume address the full range of pedagogical and programmatic issues specifically facing technical communication teachers and program directors in the computer age. The authors locate computers and computing activities within the richly textured cultural contexts of a technological society, focusing on the technical communication instructional issues that remain most important as old versions of hardware and software are endlessly replaced by new ones.

In a series of books published between 1964 and 1987 (C. Alexander, 1964; 1987; C. Alexander et al., 1975; 1977), Christopher Alexander, an urban planner and architect, has inspired object oriented programmers with his idea of a pattern language, which originally catalogued solutions to common problems faced by any community or individual creating livable structures such as a town or a house. His approach might also help technical communicators polish and perfect our own standard rhetorical structures (such as the procedure, user guide, or reference), viewed as common ways of answering frequent, if virtual questions from our users. Alexander's way of describing age-old patterns such as neighbourhoods, streets, paths, and homes may give us a model for creating our own set of patterns in technical communication, whether or not we adopt some of the eager elaborations offered by folks in the object oriented design world.

Technical writers, for the most part, write user documentation of some kind. However, they also have skills that might enable them to also serve as user-advocates on product development teams and testers of prototype systems. In the computer hardware and software industry, they have the additional skills needed to develop online help tools, to design user interfaces, and to write system and error messages (J. Fisher, 1998). Fisher's recent survey of (Australian) technical communicators showed that some are employed in such tasks, but not widely so. She reports, for instance, that only 38% were consulted by developers about error messages, only 32% actually wrote error messages, and only 13% reported that they had some role in system testing (J. Fisher, 1998). A question emerges out of such results: is there really any necessary and supportive connection between the process of explaining a product to a user and the original process of developing that product? As technical writers looking to expand our roles [and salaries], we would like to say yes. But, in fairness, we have to admit our bias. We need to check such biases against other, independent evidence. The article interfaces this question with a parallel question in the philosophy of science: is there any connection between experimental test results used to "sell" a theory to a scientific audience and the original process of developing that theory?.

All technical documentation projects benefit from a good content plan or doc spec. The doc spec is a blueprint for a document. It identifies the product, users, source materials, and subject matter experts (SME). It also provides a preliminary outline of topics, and it estimates the effort to produce the document. Although the doc spec described is for a printed software user guide, you can adapt your doc spec for other types of documentation, including hardware manuals and training guides. The doc spec template is simply a tool that leads you through the document planning and estimating process. Your customized doc spec captures the who, what, when, why, and how of your project.

This article argues for a social perspective of the new technical communication service course, a conclusion supported by several premises: the technical communication profession wants and needs accountability, accountability is demonstrated by evaluation, assessment requires that we define literacy, evaluating technical communication literacy requires portfolio evaluation, portfolio assessment supports the social perspective of learning, and the social construction concepts imply teaching strategies. The argument proceeds from a case study that demonstrates reliability, stability, and validity in its technical communication service course assessment, tasks, and instructor community. This article demonstrates that portfolios can help us both conceptualize and evaluate the new technical communication service course.

Assessing the efficacy of technical communication service courses is a complex task, yet it is a task that service course providers should embrace as an opportunity to learn more about student and faculty needs and to update and improve curricula. This assessment has become more immediate for many educators because of ABET 2000 (Accreditation Board for Engineering and Technology), a comprehensive revamping of the way engineering programs are accredited. ABET 2000 criteria require that engineering programs provide evidence of the efficacy of all instruction, including communication. When the new ABET criteria were released, we had already begun a comprehensive evaluation of not only our service courses but also the total writing experience of engineering students at the University of Washington. This paper gives a theoretical rationale for a portfolio evaluation project and describes a directly applicable structure and procedure for such a project.

For small and mid‐sized universities, the 200‐level technical writing service course often represents the primary writing experience for students after their freshman year. Our “service” should help students develop the tools for analyzing language and understanding writing in complex ways. Assignment sequences should engage students in active research to develop four primary literacies: rhetorical, visual, information, and computer. This article focuses on disciplinarity and underlying pedagogical goals in technical writing classrooms by describing a search engine assignment sequence which promotes literate practices in three short reports: 1) A preview/instructions report, 2) An analysis/ evaluation report, and 3) A narrative review of a research activity. This article concludes with implications for these types of classroom practices.

This study evaluates the effectiveness of presenting Web‐based assignments within the technical communication service course. Current research on using the World Wide Web (Web) and Internet as a teaching resource investigates online writing courses, Distance Education (DE), and hypertext authoring. The literature indicates good reasons for moving instruction to the Web, but there is little description of why this migration is needed in terms of the kinds of learning achieved through Web‐based writing, nor is there much specific discussion of what type of useful instructional space can be built with the Web. This study is intended to provide support for centering more instruction within the environment of the Web. This article describes a study using a Web site designed for technical communication instruction. It defines the types of learning students experienced when using the site and presents samples of student work representing a wide range of skill development, both traditional and digital, that support moving instruction to the Web in immediately useful ways.

The ongoing antitrust battle between the U.S. Department of Justice and Microsoft Corporation presents technical communicators with two ethical questions: 1) Is it right, good, or fair for Microsoft to give away its Internet Explorer browser? 2) If Microsoft gains monopoly control over the PC browser market, will this be good for us? In this article, I exam these questions using traditional rights-based ethical theory (Kant), utilitarianism, and John Rawls' principles of justice, concluding that it is neither good nor fair for a company having a near-monopoly over a market to sell products below fair market value, nor is it good that one company stands to gain monopoly control over the PC browser market. When the discussion turned to Netscape, one Intel executive, who asked not to be identified, recalled Martiz [Paul Martiz, Microsoft Group Vice President, Platforms & Application] saying: “We are going to cut off their air supply. Everything they're selling, we're going to give away for free” [1]. “We're giving away a pretty good browser as part of the operating system. How long can they survive selling it?”—Statement by Steve Ballmer, Microsoft President and CEO [2]. “Our business model works even if all Internet software is free,” says Mr. Gates. “We are still selling operating systems.” Netscape, in contrast, is dependent upon its Internet software for profits, he points out.—Statements by Bill Gates, Microsoft Chairman [3]. Only a monopolist could study a competitor and destroy its business by giving away products—Statement by Scott McNealy, Sun Microsystems Chairman [4].

The work for hire doctrine in intellectual property law is important to academics in rhetoric and technical communication. In this article, the author explains the doctrine and the way in which it works, explicates related case law, and suggests treatment of work for hire by instructors and administrators in rhetoric and technical communication.

This qualitative content analysis identifies 40 articles about women and feminism published in five technical communication journals in a period of nine years, beginning with the publication of Mary Lay's award-winning “Interpersonal Conflict in Collaborative Writing” in 1989. Along with numeric trends about the frequency of articles about women and feminism in technical communication journals, this study also identifies major themes, all of which concern inclusion: through eliminating sexist language, providing equal opportunity in the workplace, valuing gender differences, recovering women's historical contributions to technical communication, and critiquing previously uncontested terms and concepts. The study concludes that although research about women and feminism has been accepted as part of the scholarly purview of technical communication, the ways in which this research has influenced workplace or classroom practice are unclear.

Analytical reports, being one of the most difficult genres to teach in a technical writing course, are best taught through the "open case" method. Open cases take advantage of the fact that students are already situated in a workplace environment, the college campus. Engineering students can use the genre to impose order on this chaotic environment, conducting various forms of research on engineering-related campus issues. A process for developing open case assignments is provided.

Rather than acting as training departments for students’ future employers (a mission reflected in most textbooks and journal scholarship), technical writing programs should be teaching skepticism, critical thinking, and paradigm‐breaking. They should be highlighting the agendas and “narratives” inherent in any text, rather than sustaining a positivist faith in neutrality and objectivity, because students who understand the power of language to shape the workplace (not simply to transmit information) turn out to be the most effective, most successful professionals. This article questions the widespread, largely uncritical importing of corporate paradigms into the technical writing classroom and calls for the university to remain separate from the corporation in its purpose. The article goes on to describe a recently developed senior seminar that challenges students’ assumptions about scientific and technical writing, including their own. Through courses like this, it is hoped that students will enter their professions as savvy, questioning thinkers rather than simply as efficient, problem‐solving doers.

Instead of offering a predictive “history” of the future, this essay explores how we arrive at our attitudes toward the future and the effects of such attitudes toward current practice. We greet the future with attitudes prepared by myths, master narratives that guide our vision of who we are and what we are becoming. One key myth in our discipline, the myth of immediate communication, proves an unreliable guide to the future. Readings in science fiction serve to demonstrate how a critique of the immediacy myth might proceed. The essay argues for a critically informed, open‐minded approach to the future, an approach that encourages an honest self‐criticism within the discipline.

The changes in technical communication education between 1950 and 1998 have led to disciplinary maturity: the development of academic programs and of a body of innovative research. This disciplinary maturity parallels the professional identity and growth of numbers of technical communication practitioners. As a thriving multidiscipline with many direct research and pedagogical connections to the workplace, technical communication can uniquely influence workforce values, providing a new, evolving disciplinary model for higher education. However, technical communication's disciplinary maturity also means a movement away from practice and from the service course, the foundations of technical communication as a discipline and the sources of its workplace influence.

Many technical communication educators are exploring the potential of new and emerging Information technology, specifically the World Wide Web, for delivery of their courses. This bibliography intends to help technical communicators explore the potential of virtual learning environments for their courses and to provide a point of entry into this burgeoning but rather unstructured field of inquiry. More specifically, the bibliography intends to provide a structured overview of approaches to conceptualizing, designing, developing, and evaluating virtual learning environments.

Abstract As the discipline of technical communication undergoes increasing scrutiny by scholars and teachers and as the discipline continues to evolve with advancements in technology, we should pause to consider some foundational, historical issues that led to the formation of a technical communication pedagogy in the first place. This piece evaluates shifts in an engineering curriculum from roughly 1850 to 1960 that made possible the development of a technical communication curriculum.

Abstract of the original article Robert R. Johnson's “Complicating Technology: Interdesciplinary Method, the Burden of Comprehension, and the Ethical Space of the Technical Communicator,” published in the Winter 1998 issue of TCQ, points out that there is much for technical communicators to learn from the burgeoning field of technology studies. Technical communicators, however, have an obligation to exercise patience as they enter this arena of study. Using interdisciplinary theory, this article argues that technical communication must assume the “burden of comprehension”: the responsibility of understanding the ideologies, contexts, values, and histories of those disciplines from which we borrow before we begin using their methods and research findings. Three disciplines of technology study—history, sociology, and philosophy—are examined to investigate how these disciplines approach technology. The article concludes with speculation on how technical communicators, by virtue of their entrance into this interdisciplinary arena, might refashion both their practical roles and the scope of their ethical responsibilities.

A Web site depends on more than its ability to attract. Crucial to its success is understanding what Web site users need and want, and consequently choosing appropriate content, structure, and navigational support. In creating Web based information, professional communicators are able to incorporate the kinds of textual and structural support for readers that is impossible to achieve in hardcopy. This reader-centered approach is familiar to technical communicators, but what about readers who have special needs? The question is important for organizations to consider as they move increasingly to online information for the public. The article describes problems that language-impaired users may face in getting information from the Internet. They focus on language disorders resulting from Alzheimer's disease and brain damage (e.g., a stroke). The article highlights the mental and language skills that are involved in using the Internet.

We often hear the expression that mathematics is the universal language of science and technology. Yet, while mathematics can cut across certain communicative boundaries, it is not the actual language of the sciences, for that role has already been filled by English. The author considers how English is the international language of technical communication.

The range of roles performed by technical communicators during the systems development process was identified and published from a 1997 survey of Australian technical communicators. Follow-up case study research investigated the development of 20 information systems. The research sought to quantify the technical communicator's contribution from the external viewpoint of developers and users. The paper describes the major findings from this research. The results support the 1997 survey findings that technical communicators do contribute positively to information systems development. The results quantitatively demonstrate that users are significantly more satisfied with computer systems where technical communicators are involved in the development process.

Compelling arguments from researchers studying the rhetoric of science have convinced both scientists and humanists that technical writing involves invention, or discovery of the available means of argument. If we agree that inventio is crucial to technical writing, however, we encounter a problem: namely, that the rhetor engaged in invention as part of a technical writing process does not necessarily have expertise in the subject matter of the composition. What, then, is the expertise that the technical writer contributes to the invention process? Working from the notion that knowledge is an activity rather than a commodity [1], I argue that a technical writer's expertise in invention lies in an ability to adapt rhetorical heuristics to situations of interdisciplinary collaboration. This focus expands our understanding of how invention works when the goal of communication is producing knowledge across disciplinary boundaries, rather than winning an argument with persuasive techniques.1

In partial answer to the many questions that have been raised about the definition and location of technical writing programs, a random sample of full-time teachers of professional writing was conducted. The results indicate that those located in English departments do not receive the respect and support they need. Those located in other departments are significantly more satisfied. Some strategies for improving the situation are suggested.

The views concerning “dangling participles” of grammarians, usage experts and authors of books on technical writing are reviewed and compared. Although many unattached clauses are clearly unacceptable, some are less objectionable and still others are acceptable practice. Absolute constructions and other clause-relational participial, infinitival and verbless clauses need no attachment to a proximate noun or noun phrase, and logical clauses that are not attached to a noun are shown as normal, acceptable use. Even clearly adjectival clauses are often unattached when followed by the passive voice, intransitives and several other grammatical structures; clauses between the subject and verb and at the end of the sentence are also often not attached to the immediately preceding noun. Cultural (perhaps also gender) differences between humanistic teachers and task-oriented engineers are noted as possible causes of different viewpoints regarding the use of unattached participles, and greater acceptance of the many acceptable forms of unattached clauses is argued.

Not only do students of technical writing courses need to learn how to prepare documents for translation properly, but students of translation need to learn technical and academic writing. This article gives the example of such a course taught at the Technical University of Budapest, Hungary. The course covers writing instructions and manuals, documents for scholarly and professional societies and scientific conferences, scientific papers, reports, and abstracts.

The number and variety of distance education courses have increased dramatically in recent years with the advent of new delivery technologies. Third‐generation distance delivery methods such as interactive, Web‐based instruction also have led to new levels of access for students. This article presents demographic information about students taking online courses at two institutions. In addition, it discusses some of the changes in learning environments that may accompany the move to the virtual classroom. Finally, it points out some potential problems in delivering courses with new technologies.

This article provides technical training managers with an overview of the range of Web‐based training solutions available to their organizations. The solutions range from individual drill and practice opportunities to live collaborative group learning. This article defines four broad categories and characterizes each. The most popular type, Web/computer based (W/CBT), is analyzed and four levels of W/CBT programs are presented. Included are tables summarizing considerations for selecting a development approach.

Teaching through the Web requires instructors to reconsider their previous assumptions about the nature of teaching, lecture, testing, and student/teacher interaction. Teaching technical writing online, however, raises additional issues. How can a technical writing instructor create an online workplace in which professional‐level collaboration can occur, while also allowing for purely academic instruction and discussion of theoretical issues? This article will address these issues in relation to the author's design and development of his Digital Rhetorics and the Modern Dialectic, specifically, how instructors must assume different roles as designers and then as teachers of online courses; how useful dialectical exchange on the Web that mimics (and sometimes surpasses) face‐to‐face, in‐classroom discussion can be created; and how technical writing instructors can foster productive online collaboration. This article will be a mixture of theory and practice—leaning a little more toward the practice, making it of immediate use to someone who has just been asked to teach a class online for the first time and is seeking help.

This paper discusses Industrial and Digital Age educational paradigms, needs, and expectations of adult and traditional learners for Internet‐based education; knowledge management and its impact on technical communication; the Universal Campus Network and the nature of Web‐based education in the near future; elements for success for Web‐based distance education in technical communication; and future directions in electronic communication.

This article treats the representations that are studied in situated literacy and an associated methodological approach based on semantic analysis that characterizes the representations in a systematic and principled manner. Application of the method is illustrated for four situated literacy examples: (a) mother-child word-naming games, (b) children's story writing, (c) journalistic writing, and (d) technical writing. The description of representations that is obtained constitutes an explanation of the literacy actions in that it reveals cultural, social, and cognitive influences on these actions.

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Communication between the West and the Middle East has at times been tenuous, disjointed, and ineffective. Due to the ever-increasing global market, it has become essential that American technical communicators cross these geographic, cultural, and language barriers to bridge this historical communication gap. Business with Saudi Arabia particularly has prompted American technical communicators to delve into all cultural and language dynamics of an Arab audience. In essence, the technical communicator must comprehend the impact of Islamic doctrine on the Arab business person; identify the philosophical, religious, historical, and social dynamics of the English/Arab communication process; recognize the fundamental differences between the English language and the Arabic language; and, after assessing the Arab audience and language level, implement the most effective communication strategies for effective communication with a high-context society such as Saudi Arabia.

Daniel Defoe, one of the pioneers of the English novel, primarily earned his living as a journalist, pamphleteer, proposal writer, and freelance business consultant. A born entrepreneur, Defoe's many projects included promoting and marketing the first practical diving bell, designing commercial fisheries and improving London's sewer system, producing a series of popular self-help manuals, and founding and editing the first English technical writing journal, The Projector. These were the products of Defoe's indefatigable pen, and the utilitarian simplicity of his business and technical writing has strongly influenced English prose ever since. This article will examine two major pieces of Defoe's professional writing: An Essay of Projects, (1698) a portfolio of his best proposals, and the landmark The Complete English Tradesman (1725), the first English business writing manual. These and similar texts would form the loam of Defoe's great novels, Robinson Crusoe (1719), Moll Flanders (1721), and A Journal of a Plague Year (1722). While Defoe's professional writing shaped his creative writing, his gifts as a novelist—his plain, demotic style, his knack for concise narrative and analytical summary, his ability to create convincing personas through textual documentation—shaped his business writing. Both forms of writing made him the premier spokesperson of a new social and economic order.