With growing attention to "intelligent content" and "dynamic delivery" in the advent of connected technologies (i.e., Internet of Things, artificial intelligence agents), component content management and structured authoring skills are becoming increasingly required of technical communicators today. To produce reusable intelligent content, technical communicators need a systematic workflow and common authoring standard. Our experience in industry and in educating technical communicators has led us to seek out resources for understanding existing standards and practicing them with technical communication students. As such, both authors have used the Darwin Information Typing Architecture (DITA) markup standard and experienced what may be a perplexing process in content creation and management. Carlos Evia's book, Creating Intelligent Content with Lightweight DITA , caught our attention as the title suggests an accessible way into learning and applying what has become a widely adopted standard for structured authoring. Understanding that Lightweight DITA (LwDITA) does not aim to replace existing DITA standards, we approach this review not with an intention to examine its viability, but rather a focus on the rhetorical work in structured content authoring and its continuous evolution.

Professional writers adapt their skills to suit expanded professional roles that involve production and management of information, but preparation through mere skill-based training is problematic because that communication work is messy in ways that are not addressable through simple skills training. We must understand how skills "influence and shape the discursive activities surrounding their use" (Selber, 1994). This paper reports the results of a study of people trained in humanities disciplines like communication, English, writing studies, technical communication, etc., on how they have found means to employ their training in their workplace and keep what is humanistic about writing and communicating at the foreground of their interactions with information technologies. Instead of focusing on technology alone, this research encourages a unified approach to preparing students for the workplace.

I still remember the feeling. I was beginning the 2nd year of my PhD program and was finally feeling like I had an understanding of what being a technical communication scholar means. I was also starting to feel critical of our field---wondering if I, an Indigenous scholar from rural Alaska, would find a meaningful place in technical and professional communication (TPC). I was at the grocery store and my phone dinged; I had received an email from Natasha Jones. She and her coauthors were writing a book and wanted to include a list of multiply marginalized and underrepresented (MMU) scholars to amplify in its pages. They asked if I wanted to be part of their list and if I knew others who should be added. I emailed back immediately thanking them, consenting, and gave them my friends Zarah Moeggenberg and Les Hutchinson's names. I paid for my groceries, walked out to my truck, and cried.

I appreciate that this paper was applauded for its thoughtful approach to assessing “prescription drug labels (PDLs)” using rhetorical principles. However, I believe the authors’ invention of the composite artifact “PDL” and their subsequent assessment based on this flawed concept is problematic and may weaken the validity of their conclusions.

As globalization exerts a higher demand on the technical communication profession, technical communication scholars and practitioners have paid significant attention to translation/localization (St...

Recently, educators have created crowdsourced syllabi using social media. Activist syllabi are digitally circulated public collections of knowledge and knowledge-making about events and social movements. As technical communicators, we can function as curators of public intellectualism by providing accessibility and usability guidance for these activist syllabi in collaboration with activist syllabi creators. In turn, technical communicators can work with syllabi creators as a coalitional social justice strategy to enhance the circulation of these activist syllabi.

Environmental discourses remain an important area of concern for technical communicators and rhetoricians who seek to evaluate the social actions of their genres (Dayton, 2002; Miller, 1984); addre...

This article addresses limitations in the scholarship on the Edwardian editions of the Book of Common Prayer (1549 and 1552) and contributes to the growing body of research on early modern technical communication by approaching the Prayer Book as technical writing for a primarily oral–aural culture. I examine three sample texts from the Prayer Book to showcase their oral qualities and how these oral qualities contribute to the utility of the book. This examination shows that the Prayer Book played a role in the development of technical writing in the early modern period and that its oral features contribute to the success of its technical aims.

This webtext focuses on Lockridge's production of Rhetorlist, an inventory of new books published in Rhetoric and Writing, Composition Studies, Technical Communication, and related disciplines. Tracing the histories and challenges of these disciplines' engagement with digital tools, Lockridge argues for an attention to small, meaningful projects of service to field, and offers strategies for the development of such projects.

Background: Previous research on user-generated content in technical communication focused primarily on non-traditional forms of technical communication outside of traditional institutions and organizations. User-generated content from the forum StackOverflow provides rich knowledge and stories behind problems faced by web and software developers. This study explores how technical communicators engage in this knowledge-rich content specific to web and software developers. Our findings provide insights into how researchers, instructors, and practicing technical communicators might leverage user-generated forum content in their work. Literature review: Previous research examined how user-generated content is a form of technical writing and technical editing. Furthermore, some research in technical communication has examined how technical user forums present a type of user-generated content to which technical communicators might add value. However, no research on user forums has explicitly examined how technical communicators engage in user forums to gain subject-matter familiarity or expertise. This study seeks to explore how technical communication students engage in user forums to troubleshoot coding problems. Research questions: 1. Are technical communication students able to successfully solve unfamiliar coding problems using user-generated content posted on the StackOverflow website? Are they able to identify the conceptual knowledge needed to solve the coding problem? 2. When learning about new, unfamiliar technical content, how do technical communication students search for information and decide which forum content to engage with? 3. Do technical communication students make meaning and actively fill knowledge gaps when they engage in new, unfamiliar technical content on StackOverflow? 4. After searching and reading through user-generated forum content to troubleshoot a coding task, do technical communication students feel confident enough in what they learned to teach someone else? Results: Most participants were unable to solve any of the coding problems using StackOverflow. Those who did successfully troubleshoot the coding problems exhibited more active scanning when selecting a search thread and made meaning of thread content more closely. Conclusions: Actively engaging and making meaning of thread content reveals insights into the stories behind the thread. These stories provide important details and clues for gaining subject-matter familiarity, but users must actively engage in meaning-making to access the stories and fill knowledge gaps. Practitioners and instructors can leverage content on StackOverflow to better understand coding problems. StackOverflow threads, along with other user-generated forum content, also give instructors insight into technical audiences and can be leveraged to teach students how to use primary research to better understand audiences. Researchers can continue to study how novice users interact with user-generated content by investigating how confidence levels affect meaning-making.

Background: Consumer-to-consumer (C2C) e-commerce involves consumers re-selling products to other consumers using online platforms. Research identifies trust as a major factor in this exchange. It concludes that seller-generated product descriptions can mitigate mistrust. Further, technical and professional communication research can reveal what content sellers tend to provide and can reveal how platform design may encourage that content. Literature review: C2C e-commerce and TPC researchers agree that mistrust can be mitigated by detailed content, and they call for platform designers to help improve platform and seller reputations. Research questions: 1. What content do sellers provide about their technical products? 2. How do the platforms' web form designs and the associated documentation about listing a product for sale encourage certain content types? Research methodology: Four platforms were chosen using specific criteria. Product descriptions were collected once per week for six weeks, generating 1900 product descriptions. These descriptions were unitized and given reliable content categories, a methodology called quantitative content analysis. Further, the documentation and processes for posting items were explored to determine how they may encourage content types. Results/discussion: Sellers mostly provide product information and sales procedures, and they rarely give benefits and goodwill to the buyer. The platform design seems to encourage this content because of the content-entry process, the content-entry options, and the required and unrequired content entry. Conclusions: This study invites technical and professional communicators to provide more guidelines for users about the kinds of content they may include, and designers to explore the content entry process using usability and user-experience research.

This special issue on user-generated content and its effect on the profession asks, “What might professional technical communicators do with user-produced documentation?” The question is both descriptive—what can technical communicators do with UGC?—and normative—what should technical communicators do with UGC? Answering it requires taking stock of the multiple roles that technical writers play within and outside To serve effectively in these roles, technical communicators must listen to what users are saying. Yet, despite their best efforts, technical communicators have not always been able to anticipate users’ needs [11]—and some users may simply want to learn how to operate the technology in the way that the inventors intended [12]. UGC might offer a glimpse into some users’ narratives, but it is up to professional technical communicators to determine how those narratives fit into the mosaic of users’ experiences with a product or service. These are the concerns that contributors grapple with in this special issue.

Instructors and administrators in business and technical communication (BTC) programs argue that assessment eportfolios can play a vital role in the success of BTC graduates on the job market. This study explores the use of assessment eportfolios by students, alumni, and employers in BTC. Nineteen interviews were conducted and analyzed for common themes and issues in participants’ experiences. The author found that, while the participants did use assessment eportfolios in the job market, their experiences varied widely. These and other findings are discussed, as well as implications of this study for eportfolio pedagogy.

This study examines a document produced by the United States Department of Homeland Security handed out to immigrant parents during the "Family Separation Policy" crisis of 2018. The article examines whether such a document could be ethically tested for usability. Ultimately, the text argues that by the standards of the Belmont Report and the best practices in usability research, such a document would be extremely difficult (if not impossible) to test ethically. It argues that, while usability testing is an excellent tool for exploring how users interact with texts that can have life-changing consequences, it may also be used as a tool to perpetuate injustice and marginalize potential users.

"Rhetoric and Communication Perspectives on Domestic Violence and Sexual Assault." Technical Communication Quarterly, 28(4), pp. 426–427

Cooperatives are distinct from conventional businesses and the technical documents they produce challenge assumptions about documentation practices. To better understand these differences, technical communicators may need a set of tools well-suited to mission-driven, for-profit businesses. In this process-focused article, I draw on action research methodology to take first steps toward articulating the similarities and differences in research between a conventional organization and a cooperative. I demonstrate this framework by using two recent case studies.

This article reports on a mixed methods rhetorical analysis of a data set of news reports on campus sexual assault. A macro-level qualitative analysis of narratives combined with micro-level quantitative content analysis of verb voice offers insight into how news media shapes perceptions of power, blame, and agency in reporting. These findings offer implications for how public actors discuss campus sexual assault and implications for the teaching and practice of research methods in technical communication.

A Playable Case Study (PCS) is a hybrid learning experience where students (1) participate in a fictional narrative that unfolds through an immersive, simulated environment and (2) engage in classroom activities and lessons that provide educational scaffolding and promote metacognition through in-game and out-of-game experiences. We present the Microcore PCS to illustrate the potential of this new type of experiential simulation that incorporates aspects of Alternate Reality Games (ARGs) to increase immersion and teach workplace literacies in the technical communication classroom. We explore results from a pilot test of Microcore with an undergraduate technical communication course, identifying design strategies that worked well and others that led to improvements that are currently being incorporated. We also provide questions to prompt future research of playable case studies and discuss our findings in a broader context of technical communication pedagogy.

This article situates reproductive applications as an emerging “do-it-yourself” health technology in need of feminist technical communication action. The authors focus on Glow, a fertility and period tracking application, and argue that though this application promises user’s self-empowerment over their reproductive health, individual agency is often reduced. The authors consider how technical communication scholars can intervene in fertility and period tracking applications through a redesign of how consent is obtained when collecting user’s personal health information.

Posthuman Praxis in Technical Communication offers a distinct approach to the recent posthuman turn in technical communication research by extending theories to practice and exploring posthuman app...

Transgender persons face many barriers preventing them from accessing and receiving health care. Gender-transition care can be difficult because such care is frequently contingent upon geopolitics, such as location-based health-care policies that exclude transgender community attitudes and values. This article uses rhetorical cluster analysis to explore the combining two conceptual lenses—tactical technical communication and participatory localization—to study the do-it-yourself geopolitical medical literacies of transgender people in one Reddit forum. We found being trans online means to be tactical and geopolitical, encountering and negotiating geopolitical awareness of health-care options, exposing a privilege invisible to cisgender users.

This article examines how normative assumptions about disability, family, and care perpetuate barriers to social services in cross-cultural contexts. It reports on an 8-month case study of how a county-sponsored, person-centered disability grant targeted but failed to meet the needs of Somali applicants. I identify four impasses that alienated applicants and demonstrated the grant's process relied on culture norms, including medical definitions of disability, institutional expertise, and normalization of self-sufficiency. I develop three recommendations for future technical communication and policy interventions. This study offers insights into how person-centered initiatives can engage the contexts and expertise of diverse users within institutional structures.

In this special issue, we explore design thinking as a broad conceptual process as well as a tool that might align with the work of technical and professional communication (TPC) programs. But what is design thinking? What are the benefits and drawbacks of the process? Can design thinking be used to help students address rhetorical challenges and complex problems? How is design thinking showing up in the field, and does it belong in TPC programs? Four scholars explore these questions in their niche areas: process, usability and user design, technical communication, and industry and programmatic perspectives.

The literature review presents the work of Kees Dorst as a framework for design thinking. The review covers three areas: Dorst’s conception of design problems and how it differs from traditional design paradigms, Dorst’s approach to design thinking and his problem-framing method, and the availability of Dorst’s method for technical communication work.

Background: Preparing students to work on teams in the workplace is both important and challenging. The transfer of learning from school to work requires that faculty provide guidance to support teamwork processes, including team communication. Literature review: Leader communication, especially when nondirective, has been associated with team success. Nondirective leaders influence others and develop quality relationships through personal rather than position power. Personal power is created partly through interactions in which a leader's linguistic behavior effectively manages rapport with team members. Research questions: We wanted to explore the influence of team member feedback on leader rapport management, leader-member relationship quality, and perceived team effectiveness. Research methodology: We designed a feedback intervention that was delivered to team leaders within multidisciplinary student teams in a technical writing course. The study was a traditional, intervention-based, between-subjects quasi-experiment. Results/discussion: Despite its singular focus on team leader behavior, the intervention resulted in higher perceived group effectiveness. Although leader rapport management and leader-member relationship quality were higher in teams with feedback intervention, the effects were not statistically significant. Conclusion: We discuss several potential causes of our results, including several options for future research. Ultimately, because the intervention is simple to create and efficient to share, we conclude that it can supply instructors with one useful tool for intervening in student teamwork processes to improve team outcomes and for emphasizing the importance of interpersonal communication and leadership in teams.

Background: This study adopted a corpus-linguistics approach to investigate the gender effects in students' technical and scientific writing. Specifically, we analyzed whether gender influenced how males and females used adverbs (e.g., very, really, and definitely) and passive voice (e.g., the article was published in the journal). The overuse of both adverbs and passive voice has been associated with poor writing clarity and concision. Literature review: Previous research works on gender effects in language have been mixed. Since these are all the essential elements of effective technical communication, teachers need to know what gender effects might exist. Research questions are as follows: 1. Does gender influence the student writers' use of adverbs? 2. Does gender influence the student writers' use of passive voice? Methodology: The sample included 87 writers (46 females and 41 males) who contributed to a 757,533-word corpus. Researchers analyzed 12,111 instances of adverbs and 4,732 instances of passive voice within a variety of technical texts. Results/discussion: Female writers used significantly more adverbs as well as more additive/restrictive, degree, and stance adverbs than expected. Male writers used more linking and manner adverbs than expected. Female writers also used significantly more passives, particularly passive verbs associated with reporting findings and interpretation. In contrast, male writers associated with passive verbs used to describe methods and analyses. Overall, the results suggested that females and males used the same style markers to fulfill different rhetorical functions.

Digital media abound, so technical communicators must continually invent new ways to communicate in these new technologies. They must understand new media and find the most effective ways to use them. Using rhetorical and ethical theory, the authors of this book analyze the changes to professional communication provoked by technological advancement. The book offers case studies and analysis to demonstrate approaches to network interactions such as phatic communication, rhetorical interaction, social listening, and artificial-intelligence (AI) agents. This book is divided into two sections. The first details rhetorical and ethical approaches in communication; the second examines four “Cases of Network Interaction.” The first half of the book explains how rhetoric and ethics can be used to help create successful networked communication. The second half recommends how to apply rhetoric and ethics in specific workplace settings. Each chapter contains detailed subheadings and a helpful conclusion summarizing its main points, a feature sure to help students and novices digest the theoretical concepts presented. The summaries will also help readers who must quickly read and understand a specific topic without having to read the book in its entirety. This book provides a fairly general overview of the main issues influencing communication using digital media and new technology. It offers case studies and key concepts that could be applied to a variety of fields. This book could be used as an introduction to corporate communication across industries. It focuses on a few key rhetorical concepts; therefore, other theories such as postcritical approaches are not considered. This book introduces rhetorical theory applied to realworld cases. Doing so might help a wider range of readers see practical applications for it, even though the book does not offer rules, checklists, or guidelines to follow in networked communication. Nevertheless, the book clearly offers a comprehensible introduction to cases and considerations for professional communication and network interaction.

Introduction: Professional communication instructors in transnational contexts face unique challenges when helping students transition into the workplace. These challenges include preparing students for multilingual workplaces and educational settings, as well as multicultural communication in English at transnational workplaces. About the case: The authors, working at an international branch campus (IBC) in the Middle East, wanted to revise their assignments in a technical writing course for engineers in order to better prepare students for the realities of professional communication in the region. Situating the case: Engineering students matriculate into an increasingly diverse workplace, but instructors may not adequately understand the needs of employers in transnational corporations. Methods: Semistructured interviews were conducted with students and alumni of the IBC, and transcripts were coded for common themes. Results/discussion: Students and alumni had different perceptions of workplace communication genres, expectations for detailed writing, and the ability to adapt rhetorical strategies for different contexts. Alumni experienced a gap between their professors' and their workplaces' expectations for business genres and level of detail. They also reported that one of their significant challenges was adopting a flexible mindset toward written and spoken communication practices. Conclusions: Professional communication instructors should emphasize the strengths of multilingual writers, particularly their sense of language difference and rhetorical attunement, to better prepare them for the transnational workplace, in both the US and abroad. The authors describe changes in their pedagogy to help students adopt a more flexible and industry-oriented mindset toward technical communication.

This article argues for the inclusion of Hip Hop communities in technical communication research. Through Hip Hop, technical communicators can address the recent call for TPC work to expand the field through culturally sensitive and diverse studies that honor communities and their practices. Using a Hip Hop community in Houston as a case study, this article discusses the way DJs operate as technical communicators within their communities. Furthermore, Hip Hop DJs build complex relationships with communities to create localized and accessible content. As technical communicators, Hip Hop practitioners can teach us to create community-based communication design for more diverse contexts.

From the perspective of an instructor who teaches "Productivity and Tools" in a Technical Communication program, many concepts from the essays in Rhetoric and Experience Architecture ring true, such as when the writers say we need to focus on human experiences that are augmented by technology. Students enter my classes, and often the technologies they seek to use are their masters. My wish is that they learn to make those technologies serve them as they go forward to design human interactions with complex systems, and that they become sensitive to multi-faceted scenes of rhetorical relations in user experience (UX). In Rhetoric and Experience Architecture , Potts and Salvo successfully foreground the rhetorical dimensions of user experience.

“In this special issue, the authors examine a range of contexts of care to show how technical communicators and rhetoricians of health and medicine can work at the intersections of health, wellness, and culture to contribute to healthcare practice.”

We examine 81 rhetoric and technical communication studies of “scientific controversy.” Our praxiographic analysis reveals that “scientific controversy” is not one thing but three, each staged according to a radically different ontology; yet the literature continues to handle these ontologies the same and to privilege scientists’ demarcation claims in their analysis. We conclude the modifier scientific should be abandoned entirely in controversy studies and recommend an antilogical rather than dialectical approach to controversy.

This article reviews literature on emotions within communication settings and proposes that emotions serve as motivations to accomplish social action; these motivations also serve as opportunities to negotiate agency within unfamiliar workplace settings. To exemplify the way this process develops, the author presents a case study of a technical communication intern as she works full-time for a German sales and distribution company. Through reflective self-narratives, the intern describes specific emotions she experiences as she adjusts to this German workplace. These emotions connect directly to decisions the student makes that help her negotiate agency from a “powerless” position, resulting in effective workplace relationships and a competent persona.

This article examines the emergence of technical communication as an academic field in China from the perspectives of pedagogy, program building, market needs, professionalization, and local sociopolitical contexts. Highlighting the close disciplinary connections between translation and technical communication, it identifies visionary faculty with overseas experiences as national leaders in curriculum innovation. It also explores the close industry–academia connections facilitated by semi-open WeChat groups and existing approaches to building international partnerships with technical communicators in China.

"Women physicians and professional ethos in nineteenth-century America." Technical Communication Quarterly, 28(3), pp. 290–291

Given the barriers for transgender people to access affordable gender-transition care, online environments have witnessed a rise in user-generated instruction sets providing direction on the self-administration of hormone therapy. These ethical forms of tactical technical communication demonstrate the need to consider a new materialist approach to queer theory, which refuses to align queer agency with stable identities. Drawing directly from these user-generated instructions, this article articulates a theoretical framework for queer, tactical technical communication.

Contrary to current scholarship in technical communication, which places the first women technical writers in the period of 1641–1700 AD, the first technical documents were written by women in 2400 BCE—eight centuries earlier. Enheduanna—the first woman writer and the first nonanonymous author ever identified—wrote many of the period’s great poems, including A Hymn to Inanna. Her work calls into question our discipline’s belief that persuasive writing began with Homer and was conceptualized largely by men. This fact has the potential to completely revise the history of both technical and persuasive writing, and women’s role in that history.

This article reports on a qualitative study of strategies and competencies used by technical communication and translation students to address challenges inherent in global virtual team collaboration. The study involved students from three universities collaborating in virtual teams to write and translate instructional documents. Qualitative content analysis of students’ reflective blogs and team transcripts was used to examine their experiences while collaborating. Students faced challenges related to communication, leadership, and technology, and developed various strategies to address those challenges. Although the students did not face cultural challenges, they reported increased awareness of cultural issues. Students also reported that the project helped them better understand the workplace and define career goals.

The design of online interactive visualizations is an ongoing area of research within technical communication, with recent work focusing on visualizations in risk-based contexts. This article shares the results of a large-scale user experience study on a popular interactive sea-level rise viewer aimed at facilitating decision making for individual users in coastal communities. Using this viewer, participants performed three major tasks related to individual property, community impacts, and future projections and gave feedback on the design, use value, and functionality of the tool. The participants were assessed on their ability to complete the three major tasks. The author discusses the implications of these results on the continued design of interactive risk visualizations and argues for a vision of user agency that is more constrained within the larger ethical paradigms of environmental communication.

Introduction: ABET has approved changes to the EAC's Criterion 3 that will take effect for the 2019-2020 accreditation cycle. Among many changes and rearrangements is the introduction of the term “engineering judgment” as one of the competencies that students must develop to prepare for professional engineering. Literature review: However, engineering judgment is not defined in the criterion, and although it is a ubiquitous concept in the philosophy of engineering and engineering education, little empirical investigation has been undertaken into the practice of engineering judgment. And there is even less conceptual or empirical investigation into communication's role in the practice of engineering judgment. Research questions: 1. What does engineering judgment look like in practice? 2. How does the sociotechnical situation affect engineering judgment? 3. What role does rhetoric have, not only in communicating judgments, but informing them as well? 4. How can teachers and practitioners in engineering and technical communication use these findings to facilitate better judgment in the classroom and at work? Methods: Using videotape and fieldnotes, the author examines the two sequences of decision-making from a student engineering design project. An ethnomethodologically inspired framework is used to exhibit the phenomenal details of “doing” engineering judgment. Discussion/conclusion: Data reveal that engineering judgment may be fruitfully understood by educators as not just a cognitive and individual ability to apply technical knowledge, but instead a capacity of participants to rhetorically establish common cause to interrogate and reflect on the relations between technical data and situations.

In 2016, the Standing Rock Sioux Tribe founded the Sacred Stone Camp to protest Dakota Access Pipeline construction. The ensuing conflict was constructed both physically and digitally --- especially through maps. These maps made strategic inclusions and exclusions, which in turn offered differing concepts of civic, national, and historical identity. In this study, I trace some of these stories, inviting technical and professional communicators to rethink how they visualize systemic issues involving human and nonhuman ecologies. Finally, I suggest the idea of a 'folded rhetoric' to describe a strategic, ethical goal for technical communication in the age of environmental crisis.

Dear Reader, You've probably heard the story of the city of pigs before, that lovely allegory in Book II of the Republic , where Socrates attempts to prove that justice is not only desirable, but belongs to the highest class of desirable things: those desired for their own sake and consequence. But this is an important story to retell, as it frames the consequence of the scholarship contained in this issue on environmental justice and technical communication in a way that perhaps few other stories can.

The current U.S. political climate has catalyzed intense public conversations about our relationship with facts and the truth. Declarations we have entered a Post-Truth Era vie with demands for ren...

Case studies have been a central methodology employed by scholars working in the rhetoric of science and technical communication. However, concerns have been raised about how cases are constructed and collected, and what they convey. The authors reflect on how rhetoricians of science and technical communication researchers can – and do – construct a variety of case-based mixed-methods studies in ways that may make our research more portable and durable without undercutting the important and central role of case-based analysis.

Relying on the case of a mixed-methods study centered on patients’ strategies for establishing their credibility in clinical conversations, this essay argues that the more intentional and effective the participant recruitment and the more specific the inquiry, the more likely technical communication and rhetoric of science researchers are to encounter potentially powerful partners through which they might get and analyze compelling data and, thus, gain engaged audiences outside of their disciplines.

In a networked society, humans are connected through mobile devices to always-on networks, and these technologies merge with us in new ways. In this environment, studying human-networked interactions involves an expanded type of usability. In this article, we argue that a key component of usability is how humans connect and disconnect from these networks. For this reason, the authors advocate studying how users connect and disconnect between online and offline contexts in their everyday life. Such an effort involves questioning our assumptions about the role of connection in usability and introduces methodological issues in studying these processes. These shifts require our research to be more multidisciplinary and more methodologically demanding, with major implications for the portability and durability of technical communication research.

In the field of intercultural business and technical communication, intercultural communication has been a regular topic in curriculum for decades; various teaching approaches exist for developing students’ cultural awareness and helping them achieve a theoretical understanding about the concept of culture, cultural differences, and cultural conflict. But quite often teaching and learning are limited in the classroom context, although it is true that study abroad programs are available for a small group of students. As a result, students do not have enough opportunities to interact with members of other cultures, which limits students’ potentials for gaining intercultural competence. This study explores the rhetorical nature of simulations, defines the perspective of using activity theory as a framework to understand the learning process occurring in simulations, and provides an intercultural simulation example to explain how instructors can incorporate simulations into the business and technical communication curriculum.

Online discussion forums for patients offer the benefits of community but the risks of misinformation. A physician-moderated forum may help to mitigate this tension. How do both the professional expertise of a physician moderator and the personal, experiential expertise of patients contribute to trust in a forum? A rhetorical analysis of a year of postings in an online Parkinson’s community reveals that both forms of expertise were trusted, demonstrating the possibility for them to complement each other. This study illustrates the broader ways trust is established in patient communities and offers implications for technical communicators as forum designers or moderators.

This article presents an examination of research methods used in empirical research over a 5-year period in technical and professional communication. This examination reveals that the most common methods used are surveys, interviews, usability tests, observations, and focus groups. In addition, the field does incorporate research categories of case studies, experiments, and ethnographers. This examination, however, reveals serious shortcomings that need to be addressed for the field to have a sustainable research profile.

In a world where mobile apps are a dime a dozen, Pablo Perea and Pau Giner give mobile app designers the tools and tips to design successful mobile apps, and they do so in plain language. The book targets designers, developers, and product managers. However, regardless of the reader’s background, the instructional information is communicated clearly. UX Design for Mobile addresses all aspects of making a mobile application, from designing the app to solutions to potential problems, and finishing with prototypes and usability testing. Experienced users may already have most of the information provided in the book, but they will gain helpful tips and fresh perspective from Perea and Giner. Readers new to the mobile app will find this book an important point of reference when starting each step of the app creation process.