While interactive maps are important tools for risk communication, most maps omit the lived experiences and personal stories of the community members who are most at risk. We describe a project to develop an interactive tool that juxtaposes coastal residents' videorecorded stories about sea level rise and coastal flooding with an interactive map that shows future sea level rise projections. We outline project development including digital platform selection, project design, participant recruitment, and narrative framing, and tie our design decisions to rhetorical and ethical considerations of interest for others developing interactive tools with community participation.

This study examined how three successful entrepreneurs/investors assessed the visual rhetoric of actual pitch decks from novice entrepreneurs. We compare their evaluations to the result of a heuristic for assessing visual rhetoric, Color CRAYONTIP. While the pitch deck is recognized as a key artifact in entrepreneurship, no studies have specifically addressed the visual design of the deck nor the key design skills novice entrepreneurs should implement to effectively persuade potential investors of the idea's promise. This preliminary and exploratory case study begins a dialogue on this topic by performing a visual analysis of seven novice decks which were deemed successful by experienced angel investors. The analysis revealed five key skills that appear to account for the success of these decks with the reviewers: rhetorical awareness, typography, color, photography, and contrast.

With the emergence of online media, as traditional boundaries are breaking in the field of communication and the notion of audience is changing, the necessity of reviewing the modes of writing becomes consequential. Thinking Globally, Composing Locally , an edited collection by Rich Rice and Kirk St. Amant, takes a kairotic approach and aims to offer a foundation for addressing the technical issues related to online writing in terms of composition and rhetoric. To address the new audience, the editors believe writers need to rethink their writing contexts, reassess their perception of global communication, and reconsider their writing methods to create content for online media. To practically implement these key issues, this book proposes "3Cs"--- Contacting, Conveying , and Connecting. In an interview with Gustav Verhulsdonck (2018), Kirk St. Amant clarified the 3Cs. According to him, contact is a wish to get recognized by the audience that the composed work is worthy of attention, convey is the way information flows, and connect is the bridge of interaction between author and audience.

Changes in technology, development philosophy, and scale have required game designers to change how they communicate and mediate design decisions. Traditional game design studios used an extensive game design document (GDD), a meta-genre that described most of the game before it was developed. Current studies suggest that this is no longer the case. We conducted interviews at four independent game studios in order to share their game design documentation processes, revealing that, while an exhaustive GDD is rare, the meta-genre functions are preserved in a variety of mediated ways.

Read and considered thoughtfully, Safiya Umoja Noble'sAlgorithms of Oppression: How Search Engines Reinforce Racismis devastating. It reduces to rubble the notion that technology is neutral and ideology-free. Noble's crushing the neutrality myth does several things. First, this act lays foundations for her argument: only if you recognize and understand that technology is built with, and integrates, bias, can you then be open to her primary thesis: search engines advance discriminatory and often racist content. Second, it banishes a convenient response for many self-identified meritocratic Silicon Valley "winners" and their supporters. Post-reading, some individuals may retain their beliefs in a neutral and ideology-free technology in spite of the overwhelming evidence and citations Noble brings to bear. Effective countering of Noble's claims is unlikely to occur. For professionals working in technology, information, argumentation, and/or rhetorical studies,Algorithms of Oppressionis refreshing. Agonistic towards structural racism and its defenses, single-minded in its evidentiary presentation, collaborative in its acknowledgement of others' scholarship and research, Noble models many academic, critical, and social moves. Technology scholars and writers will find inAlgorithms of Oppressiona masterful mentor text on how to be an activist researcher scholar. Noble also makes this enjoyable reading. It is uncommon to find academic books that can simultaneously be read, used, and applied by academics and non-academics alike.

The role of a book review is to serve the authors by bringing visibility to (and increasing the impact of) their work. For readers, it offers a snapshot so they can decide whether or not to invest in the book. For Communication Design Quarterly (CDQ) , book reviews should aim for an audience made of practitioners, teachers, and researchers. So, to resist the bifurcation between academic scholarship and practitioners, we recognize that many of our readers' concerns are shared. Books that are selected for review should be useful for scholars and practitioners alike. Similarly, reviews should aim to address shared concerns.

For decades, sexual violence prevention and sexual consent have been a recurrent topic on college campuses and in popular media, most recently because of the success of the #MeToo movement. As a result, institutions are deeply invested in communicating consent information. This article problematizes those institutional attempts to teach consent by comparing them to an alternative grounded in queer politics. This alternative information may provide a useful path to redesigning consent information by destabilizing categories of gender, sexuality, and even consent itself.

The United States is struggling with an opioid overdose (OD) crisis. The opioid OD epidemic includes legally prescribed and illicitly acquired opioids. Regardless of if an opioid is legal, understanding users' contexts of use is essential to design effective methods for individuals to reverse opioid OD. In other words, if health information is not designed to be contextually relevant, the opioid OD health information will be unusable. To demonstrate these distinct healthcare design contexts, I extend Patient Experience Design (PXD) to include community-based and technology-based contexts of use by analyzing two case examples of the Chicago Recovery Alliance's and PwrdBy's attempts to decrease deaths by opioid OD. Next, I discuss implications of community-based and technology-based PXD within communities of opioid users, critiquing each method and suggesting four contexts of use-heuristic categories to consider when designing health communication information for users in these contexts.

It is my sincere pleasure to author my first Editorial since joining Communication Design Quarterly as Editor in Chief in 2018. It is a real pleasure to work with the dedicated, inspiring group of people that form the Special Interest Group for Design of Communication, and a true honor to be trusted with the work of all who submit to CDQ 's pages.

This article argues for the inclusion of Hip Hop communities in technical communication research. Through Hip Hop, technical communicators can address the recent call for TPC work to expand the field through culturally sensitive and diverse studies that honor communities and their practices. Using a Hip Hop community in Houston as a case study, this article discusses the way DJs operate as technical communicators within their communities. Furthermore, Hip Hop DJs build complex relationships with communities to create localized and accessible content. As technical communicators, Hip Hop practitioners can teach us to create community-based communication design for more diverse contexts.

Application Programming Interfaces (APIs) play a crucial role in modern software engineering. However, learning to use a new API often is a challenge for developers. In order to support the learning process effectively, we need to understand how developers use documentation when starting to work with a new API. We report an exploratory study that observed developers while they solved programming tasks involving a simple API. The results reveal differences regarding developer activities and documentation usage that a successful design strategy for API documentation needs to accommodate. Several guidelines to optimize API documentation are discussed.

From the perspective of an instructor who teaches "Productivity and Tools" in a Technical Communication program, many concepts from the essays in Rhetoric and Experience Architecture ring true, such as when the writers say we need to focus on human experiences that are augmented by technology. Students enter my classes, and often the technologies they seek to use are their masters. My wish is that they learn to make those technologies serve them as they go forward to design human interactions with complex systems, and that they become sensitive to multi-faceted scenes of rhetorical relations in user experience (UX). In Rhetoric and Experience Architecture , Potts and Salvo successfully foreground the rhetorical dimensions of user experience.

Gaming literature largely treats customization as a monolithic concept. This article provides three experiments that test the differences between appearance customization and ability customization. While these three studies provided a degree of replication, they examined between 105 and 147 college students in three different video game scenarios (no game play, non-human avatar, and difficult game). While the results varied slightly based on the scenario, evidence emerged that appearance customization was more likely than ability customization to enhance participant attitude toward the game and likelihood to spend money on the game. The findings of these studies should inform the types of customization used in a variety of domains and should provide guidance on the design process to offer simple and cost-effective methods to improve sales and attitudes toward content. Specifically, appearance customization is a more effective way for organizations to influence users.

Risk associated with a Pacific Northwest earthquake was expressed through a moderately successful social media risk communication campaign known as #14gallons. #14gallons encouraged people to collect and store 14 gallons of fresh water per person and take a selfie with their water, tagging others to do the same. This article frames the hashtag campaign within scholarship on the rhetoric of risk, defines the genre of the "risk selfie," and then uses a modified version of Laurie Gries's iconographic tracking method to produce information about the campaign that can be productively employed by risk communication practitioners.

This article analyzes online policy tools used by public participants to participate in complex environmental risk deliberation, specifically in terms of HVHF (high volume hydraulic fracturing). This article argues that institutional environmental deliberation tools, which are increasingly found online, are embedded in ideological discourse frames that are often at odds with public user ideologies. This article argues that environmental deliberation tools designed and created by stakeholders through participatory design models are more effective in promoting complex deliberations about environmental risk. Such participatory tools more clearly take into account environmental justice, intersectional and precautionary considerations.

This study is a rhetorical analysis of communication design in the Amalga Barrens wetlands controversy during the 1990s. The Bridgerland Audubon Society (Bridgerland) in Cache Valley, Utah, was able to influence a change in public policy that removed the unique wetlands from consideration as a possible reservoir site for water taken from the Bear River. The group tried two times to influence public policy. The first effort failed because the group relied too much on lobbying. The second effort succeeded when the group developed a grassroots communication design. Bridgerland led a successful grassroots effort by (1) educating the public, (2) establishing credibility, (3) proposing an alternative solution, (4) making decisions based on data, (5) recognizing common ground, (6) getting the media involved, (7) building on what has been done before, and (8) practicing civility. Bridgerland's experience may be helpful to other environmental groups that are trying to lead efforts in their own communities. Although the communication design presented cannot be generalized to fit all groups and situations, it may serve as a starting point.

Technical communication (TC) practice is changing in significant ways, due largely to maturing technologies and increasing consumer demand for content designed for a multitude of devices and delivery channels. Whereas ten years ago technical communicators primarily produced static documents, today they primarily produce modular content components, the essential building blocks for the vast array of information products (e.g., user guides, training materials, product descriptions) that organizations must deliver in a variety of publishing formats, such as PDFs, websites, embedded user assistance, dynamic delivery, and mobile applications. In addition, technical communicators increasingly contribute to user experience (UX) projects, create video documentation, curate user-generated content, and manage social media communications.

Technical communicators are often charged with creating access to meaning through technology. However, these practices can have marginalizing effects. This article argues for reimagining accessibility through virtue ethics. Rather than identifying accessibility as an addition to document design or a set of guidelines, virtue ethics situates accessibility as a habitual practice, part of one's character. This article describes the application of virtue ethics in a university partnership, which sought to create a culture of accessibility through three goals: to consider accessibility as an on-going process, to consider accessibility as a "vital" part of all document design, and to recognize accessibility as a shared responsibility among stakeholders. Focusing on the virtues of courage and justice, we interpret data from a survey of instructors and then provide suggestions on how others can join the accessibility conversation.

This experience report shares the story of course redesign for cultivating technological and code literacy. This redesign came about as a result of listening to advisory board members as well as responding to recent scholarship calling for more specifics on the teaching of component content management and content strategy. We begin with discussion of code literacy differentiation between code-as-language, code-as-tool, and code-as-structure. We then share detail about our advisory board engagement and the resulting advanced-level technical communication course in which, framed by technological literacy narratives, students produce a static HTML site for a client, develop a repository for this work (GitHub), use XML and the DITA standard for dynamic document delivery, and create a digital experience element to accompany the site. We document and analyze student narratives and online course discussions. We emphasize a more holistic approach to code literacy and that course redesign should be a collaborative endeavor with advisory board members and industry experts. Through these experiences, students gain requisite knowledge and practice so as to enter the technical communication community of practice.

Every organization relies on information to communicate with prospects and customers - blog posts, articles, whitepapers, user manuals, web portals, videos, tweets, social media posts, moderated forums, and more. This means that many people are creating content and are delivering it in multiple ways. To meet our users' needs, we need information architecture (IA) to provide the framework for developing and delivering this information. Although most content creators do not think of themselves as information architects, many of them perform tasks that are information architecture responsibilities. If you decide what information gets created and delivered, identify keywords to support findability, or organize the hierarchy for a table of contents, you are performing IA tasks. To learn who was performing these tasks and how they ended up with this role, I conducted a survey. This article presents my analysis of the results based upon my experience and relevant industry sources.

This article explores what lip reading can teach us about interface design. First, I define lip reading. Second, I challenge the idea that people can "read" lips---an idea that is deeply imbedded in the literate tradition described by Walter Ong (1982) in Orality and Literacy. Third, I frame lip reading as a complex rhetorical activity of filling in the "gaps" of communication. Fourth, I present a lip reading heuristic that can challenge those of us in communication related fields to remember how the invisible "gaps" of communication are sometimes more important than the visible "interfaces." And finally, I conclude with some reflections about how lip reading might "reimagine" disability studies for technical and professional communicators.

Building from previous work by Lauren and Schreiber (2017) and research individually conducted by the author (Lauren, 2018), this brief teaching case provides a rationale for coursework in project management that draws from experiential learning to teach facilitation. The case begins by providing a research context for how communication designers are increasingly focused on practices of facilitation in their work, particularly in fast-paced, distributed work environments. The case presents two metaphors (gardening and cooking) for helping students think about facilitation techniques. Then, the article describes a project management course that emphasizes the importance of facilitation in classroom exercises and major assignments by developing skills in three foundational areas: improvisation, document design, and systems design. Each area is described with examples to help instructors of project management adapt or use similar approaches at their own unique institutional, programmatic, and classroom contexts. The article concludes with four suggestions, such as partnering with industry practitioners and arranging site visits to see project management in action. As well, the concluding suggestions explain recent iterations of the course's design.

This experience report highlights one program's approach to curriculum revision as the program moved from being an emphasis within a literature degree to a B.A. degree in technical communication. The major curriculum was designed by researching state and regional needs for technical communication education in addition to using research already conducted and published in the field. Through an examination of the skills technical communicators needed to be successful in the workplace and how those skills transfer to other related occupations, we were able to build a successful major. The revised curriculum used an interdisciplinary approach to include courses in technical communication, visual design, and public relations. Further, this report discusses the iterative programmatic changes necessary to keep the major current. From alumni interviews and secondary research on changes in technical communication, we continue to reassess the skills students need. As a result our program continues to evolve to equip students with technical communication skills that apply to various, related occupations.

Recent research in technical communication (TC) indicates that the field has become more varied than ever in terms of job titles, job skills, and levels of involvement in the design and production process. Here, we examine this diversity by detailing the results of a small-scale anonymous survey of individuals who are currently working as technical communicators (TCs). The purpose of our survey was to discover what job titles people who identify as TCs have held and the skills required of those positions. The study was conducted using the online survey platform Qualtrics. Survey results found that TCs occupy jobs and use skills that are often quite different from "traditional" TC careers. Results further support previous research that these roles and responsibilities continue to evolve. However, results also suggest that this evolution is more sweeping than previously realized---moving TCs away from not only the traditional technical writing role but also the "technical communicator" role as it has been understood for the past 20--25 years.

Drawing on narratives (Jones, 2016; Jones & Walton, 2018) from bilingual technical communication projects, this article makes a case for the importance of considering language access and accessibility in crafting and sharing digital research. Connecting conversations in disability studies and language diversity, the author emphasizes how an interdependent (Price, 2011; Price & Kerchbaum, 2016), intersectional (Crenshaw, 1989; Medina & Haas, 2018) orientation to access through disability studies and translation can help technical communication researchers to design and disseminate digital research that is accessible to audiences from various linguistic backgrounds and who also identify with various dis/abilities.

Skinner, K., & Merholz, P. (2016). Org Design for Design Orgs: Building and Managing In-House Design Teams. O'Reilly Media. In Org Design for Design Orgs: Building and Managing In-House Design Teams , Kristin Skinner and Peter Merholz lay out a practical guide for "creating and leading design teams" within the context of design as "part of strategic planning" (Appendix B). A practical guide, the book is divided into ten chapters, each dealing with a component of working with design teams. The book aims to bridge the gap left out by texts that focus on methods, tools, and outcomes, but leave out the practical elements of setting up design teams. It shows how design teams can operate with a design culture that successfully interacts with other departments within an organization in the digital and connected age.

Drawing on an analysis of a usability teaching case with users who are deaf and who communicate using American Sign Language, we argue that there is a need for industry and the academy to refocus on more accessible testing practices, situated more decidedly within the social, cultural, and historical contexts of users. We offer guidelines for more inclusive practices for testing with users who are deaf prompting designers, developers, and students to think about systems of behavior, such as audism, cultural appropriation, and technological paternalism that undermine accessibility in their design and practices. More broadly, we propose ways in which instructors of technical communication can leverage usability tools and research methods to help students better understand their users for any artifact they design and create.

This article examines conversation analysis (CA) as a methodology for usability research for technologies used in multiparty contexts. Current laboratory-based usability practices often cannot account for how technologies are used in multi-participant interactions outside of the laboratory. In this article, I review new materialist approaches to usability and consider how CA might be integrated into this theoretical perspective. To do so, I present an example transcript of CA and review CA research on telemedicine in multiparty environments. I use this approach to argue that incorporating CA into a new materialist approach can help usability researchers to reconfigure the technical design of and the socio-material practices surrounding technologies.

This study explores the usability of the Department of Homeland Security and Emergency Management's (DHSEM) website, applying theories of user experience design (UXD) to emphasize the importance of responsive web design in practice. By rhetorically analyzing the usability of their websites, such as FEMA and Ready at the national and local level, DHSEM becomes a model for the needs of future research and application of user centered design principles. Responsive web design within emergency management websites should be considered when first evaluating usability and user experience design because of the real-life implications of these interactions. By reviewing basic design principles on emergency management websites, this article further showcases the capabilities responsive web design, usability and user centered design in digital spaces.

As technologies proliferate into all aspects of daily life, UX practitioners have the ability and responsibility to engage in research to help organizations better understand people's needs. We argue that UX practitioners have an ethical commitment to deploy methods that consciously shift power to create a more equitable relationship between researcher and participants. This article offers participatory video as a method for UX practitioners that democratizes the design process and creates rich visual data. We detail two cases of participatory video methods and how they were used to explore the potential of participatory methods in UX.

This article explores whether amateur Web designs would deter Web users from engaging with a business after viewing a wWebsite---and if their expectations and value judgments are influenced by business size and scope. This topic is important to small business owners, practitioners, and educators because credibility judgments by Web visitors may be quick and detrimental to a small business if they do not yield a positive response and subsequent engagement with the small business. This study provides an opportunity to broaden our understanding of Web visitor credibility judgments about small businesses and introduces a new thread to the discussion about alignment of consumer expectations, Web design teaching, industry best practices, and the shaping of universal values as they relate to the rhetoric of the Internet.

This study builds a model of open video game development, an emerging user-centered design practice where a developer publicly releases an incomplete game and iterate on it while gathering feedback from the player community. It argues that open development is fundamentally a communication and user experience practice characterized by a commitment to access, transparency, and feedback. Ultimately, it shows open development as a practice where game developers are consciously designing a compelling experience of participation in user research.

Interactive sea level rise viewers (ISLRVs) are an increasingly popular risk communication technology designed to help users visualize the effects of water inundation on their region so as to facilitate more prudent decision-making. Designed by and for a variety of stakeholders, these viewers generally have as their goal affording users a more "localized" experience with climate change and sea level rise data, allowing users to explore as specific as street-level the effects of rising waters in coastal regions. While the rise of these tools mirrors the trend in risk communication scholarship towards more localized messaging, there is still more work to be done in terms of providing a more localized user experience for a broader public audience. This article presents the results of a user experience study conducted with 12 residents of a coastal region, the results of which formulate an attempt to develop more insight into techniques for designer localization. The article concludes with concrete recommendations for scholars and practitioners concerned with designing more effective interactive risk communication technologies that respond to the public need for localized information for decision-making.

Usability involves connecting design to need. Individuals need to achieve an objective; if the design of an item meets that need, the item is usable. If not, it is not. So, usability depends on how well the design of an item addresses the need of the user. The need to hold two items together, for example, can prompt individuals to design a fastener in order to meet that need. The usability of the resulting design, however, is a matter of how effectively the individual can use it to hold items in place.

This special issue contains proceedings from the 6 th Annual Symposium on Communicating Complex Information (SCCI), which ran from February 27 th through 28 th 2017 at East Carolina University in Greenville, NC. The program chair was Michael Albers, who, as usual at SCCI, did a fantastic job at collecting and curating two days of stimulating conversations generated by speakers from a broad range of fields---rhetoric, technical communication, medical and regulatory writing, user experience, information science, and design---and a broad range or institutions and workspaces, including Duke's Network Analysis Center, The Medical University of South Carolina, Mälardalen University in Sweden, and Michigan State University, to name just a few. The keynote---titled "Faulty by Design: A Psychological Examination of User Decision-Making"---was given by Bill Gribbons, director of Bentley University's Graduate User Experience Program. Overall, the diversity and depth of the scholars and their research combined with the single-room presentation space facilitated conversation and networking in ways not typically found at other conferences.

User expectations are often connected to context. This means the better UXD professionals understand connections between location and usability, the greater the chances they can create materials that meet expectations of usability in a particular place. The cognitive factors of prototypes and scripts can provide a foundation for investigating such factors. This entry examines how prototypes of place can help identify aspects of location that influence the usability of items in a space. In so doing, the entry also provides strategies for researching expectations of contexts and usability and using resulting data to guide design practices.

This study audits and analyzes the online content provided by the U.S. government for The Patient Protection and Affordable Care Act (ACA). In order to both educate Americans about the ACA and enroll those who needed insurance into plans offered by the U.S. and/or state governments, policy analysts, communication designers, and web developers at the U.S. Department of Health and Human Services (HHS) and the Centers for Medicare and Medicaid Services (CMS) created and published a substantial array of online content. These policy statements, infographics, blog posts, videos, forms, and other resources were designed to engage the public and translate the complexities of the ACA into usable information for patients. However, a content audit and analysis of ACA-related online content reveals the ways that this content did not provide a navigational structure for patients newly insured (or already insured) to find them, as over time the e-commerce function of the site buried its educational purpose. From this analysis, designers of online public policy information will gain a better understanding of how to design as a part of a strategy to balance multiple, critical user roles and tasks.

Technical communication skirts the fringes of regulated biomedical research, which generally falls into the purview of specialized regulatory writers. However, a worldwide move toward increasing data transparency in regulatory contexts has resulted in a need for specialized documentation for lay audiences as well as added disclosure of investigational interpretations regarding the benefits and risks of new or experimental therapies. Experts in biomedical writing believe that these materials require additional attention to meet reader needs, an endeavor that falls well within the traditional bailiwick of technical communication. Technical communicators who understand information gathered in regulated biomedical research should be able to improve the general accessibility of this complex information for a general readership; however, knowledge of regulatory practices is a gap in this group.

Employing Royster and Kirsch's (2012) concept of critical imagination, the authors imagine strategies communication designers might use to intervene in and disrupt racial injustice and oppression. Using activity trackers as technologies that communicate data about health and death, the authors retell and re-envision the case of Eric Garner, a victim of police brutality, and argue that data from activity trackers can potentially be used to reframe narratives about public health and policing. Further, through an examination of the rhetorical frames of dehumanization, disbelief, and dissociation, the authors assert that activity trackers, as communicative agents, may become transformative wearable devices that are developed and deployed with socially just communication design in mind.

In this article, we explore connections among rhetoric, usability studies, user-centered design, and civic engagement as core concepts for developing a systemically aware Rhetoric of Advocacy for technical communicators. We propose a model for visualizing scenarios and stakeholders that is based on the structure of atoms. The Atomic Model for Technical Communication provides a visual model for mapping projects and for framing the kind of dialog that we associate with a Rhetoric of Advocacy.

As fitness trackers have proliferated, many now collect information about both physical and mental health indicators. Arguably, such capabilities promote the notion that achieving and maintaining health is holistic, pushing back against the mind/body divide that has long characterized how we tend to perceive health and disease in Western cultures (see Segal, 2005). In this article, the author argues that the visual (photographs and data visualizations) and language-based communication strategies used on Bellabeat Leaf's website, a smart jewelry device for women, employ a narrative of holisticism. Further, this narrative functions as a rhetorical trope that reinforces power relationships that align with a dominant underlying ideology of Western medicine---the notion that disease and illness can be controlled. The author proposes that future designs of the Leaf's smartphone application might allow users to visualize quantitative and select user-contributed qualitative, sensorial-based feedback to potentially provide a more balanced perspective of health.

Over the past 100 years, user-centered design (UCD) has evolved from an idea to a developed area of research in design communication for academics and practitioners. Since UCD was coined by Donald Norman in 1986, it has slowly become a guiding theory behind many design practices, pushing user needs over technological desires. In Fundamentals of User-Centered Design: A Practical Approach , Brian Still and Kate Crane illustrate the history, implementation, and best and worst practices in UCD. This book pulls from expertise in both academia and industry to create a handbook on UCD in both a print and eBook edition. Using their combined experiences, Still and Crane provide thoughtful commentary on the current state of UCD by establishing theory and applying it to their own work and the work of others within the field of design.

This study identifies communication design challenges associated with firefighters' personal protective equipment (PPE), an assemblage of wearable technologies that shield these workers from occupational hazards. Considering two components of modern firefighting PPE through Zuboff's (1998) theorization of information technology, we offer an extended case study that illustrates how these wearables, as interfaces, automate or informate firefighters' practice of safety. Often lauded for their abilities to augment firefighters' work capacities and increase safety outcomes, our analysis revealed that these wearables engender practices that expose firefighters to unforeseen hazards and displace the "tacit craft skills and knowledge" that these workers mobilize to mitigate workplace risk (Spinuzzi, 2005, p. 164). Drawing from these insights, we sketch four points of tension that communication designers, system architects, and practitioners may utilize to consider the informating potential of smart-firefighting PPE equipped with physiological sensors.

An important element for global design is an approach that can be used for international (e.g., non-US) users. Such a design approach has to factor in how the user's culture influences how they perceive a design while using their mobile devices across a different culture. As mobile use is expected to grow globally, more mobile interactions will require increasingly robust tools for measuring user experiences across different online and physical channels. This article focuses on how experience mapping, a common user experience (UX) design technique that tells stories about how a user experiences a design as a seamless whole across such channels, can help address global mobile design contexts. To further address such global contexts, this article proposes extending experience mapping by considering the factors of existing infrastructures, global openness to innovation, local user contexts, and local beliefs on the function of technology so that designers of communication can better conceptualize sequences of events of interactions across cultures.

This study examines design aspects that shape human/machine collaboration between wearers of smart hearing aids and their networked aids. The Starkey Halo hearing aid and the TruLink iPhone app that facilitates real-time adjustments by the wearer offer a case study in designing for this sort of collaboration and for the wearer's rhetorical management of disability disclosure in social contexts. Through close textual analysis of the company's promotional materials for patient and professional audiences as well as interface analysis and autoethnography, I examine the ways that close integration between the wearer, onboard algorithms and hardware, and geolocative telemetry shape everyday interactions in multiple hearing situations. Reliance on ubiquitous, familiar hardware such as smart phones and intuitive interface design can drive patient comfort and adoption rates of these complex technologies that influence cognitive health, social connectedness, and crucial information access.

Everything changes over time. Societies evolve, original technologies emerge, and the structure of products shifts to meet the needs of new situations. What constitutes a usable design will similarly change over time. For these reasons, it's important to regularly stop and assess where a field is and what it is doing to determine how well its activities reflect the context in which it exists. Usability and user experience design are no different. This issue of Communication Design Quarterly represents such a reflection and a re-thinking of where the field is at this point in time.

As usability research and user-centered design become more prevalent areas of study within technical and professional communication (TPC), it has become important to examine the best practices in designing courses and programs that help students better understand these concepts. This article reports on a case study about how usability research and user-centered design were introduced to TPC students. The article examines how students responded to and articulated new concepts and looks forward to ways TPC programs can develop comprehensive curricula that introduces students to these topics.

Framework negotiation is a mixed-methods research approach to help a UXD researchers uncover the relationship between cross-cultural identity and location. In this study, surveys initially located connections between conceptions of the self and symbolic pathways. Then, community-based research and usability testing verified root metaphors for website navigation. This mixed-methods research uncovered how Kenyans ported navigational strategies from other institutional settings. The article outlines the creation of the research instrument, describes how early data collection guided later data collection, and finally details how the methods uncovered user significance through metaphor.

Technical communicators should be conscious of how the algorithms that govern "middleware" (software that structures the presentation of data) constrain their ability to represent information. We use critical theory from the digital humanities to discuss how critical visual literacy allows designers to better present contextual information to enhance the user experience. We illustrate this approach with an example of medical communication by using social network analysis software to demonstrate the spread of Ebola in Africa.

Using the data generated by both consumer- and medically-oriented wearable devices to assess and improve fitness, wellbeing, and specific health outcomes demands attention to the user experiences of such devices as well as to the kinds of claims being made about their promise (cf. Gouge & Jones, 2016). This special issue participates in such work by presenting case studies situated at the intersections of wearables, communication design, and rhetorical analysis that explore the health, justice, and wellness-oriented promises of specific wearables. In this introduction, we briefly survey the research on wearables in the fields of rhetoric and technical communication, preview the essays in the collection, and propose some areas for future work that might be of interest to technical communication, communication design, and rhetoric scholars.