<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Efficient and effective business communication depends on appropriate communication adjustments that are at the core of communication accommodation theory. This theory has been used to explore the role of communication accommodation in driving business performance and organizational success. However, there has been no systematic survey of linguistic accommodation in business communication. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. What are general characteristics of studies on the impact of linguistic accommodation in business communication? 2. What are the foci of linguistic accommodation in business communication? 3. What are the contexts, participants (actors and targets), transactional goals, and relational goals of linguistic accommodation in business communication? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> We conducted an integrative literature review based on journal articles from the database Web of Science Core Collection. After retrieving 32 articles corresponding to our research purpose, we conducted a qualitative content analysis to describe general characteristics of these articles and identify foci of linguistic accommodation, contexts, participants (actors and targets), transactional goals, and relational goals of linguistic accommodation. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results and conclusions:</b> In both external and internal business communication, actors tend to accommodate or nonaccommodate targets by choosing different languages and communication styles on different linguistic levels based on their language proficiency. We found that linguistic accommodation generally has a positive impact on transactional goals (such as service quality perceptions, negotiation effectiveness, and group performance) and relational goals (such as brand trust, consumer engagement, and cooperation intentions). This review may help business professionals adopt appropriate linguistic accommodation strategies to achieve transactional or relational goals, and aid teachers of business communication in developing students’ accommodation competence.

This ethnographic case study provides authentic insights into the intertextual negotiation processes for a particular merger-and-acquisition (M&A) transaction in the context of international legal practice, involving interdisciplinary legal and business professionals. Using genre and discourse analytical methodology, this study focuses on the interactional discourse practices and textual products used for negotiation of the primary sale and purchase agreement. By providing sociolinguistic insights into the M&A negotiation process, these research findings can promote a better understanding of the professional discourse activities and interactional role behaviors for this very important area of international business law practice.

As part of the Association for Business Communication Student Case Competition, this article features a case study written by ABC member Rachel Dolechek. The case was blind reviewed and selected by the ABC Student Competition Committee. ABC membership utilized the case in their classrooms throughout 2024 and submitted top student examples for the 2024 Case Writing Competition. A submission from Addie Hileman, sponsored by Kelley O’Brien, was selected as the top student case writer after evaluation by the ABC Student Competition Committee and a marketing business professional. The student’s message serves as a teaching example within this article.

This article discusses interdisciplinary approaches to help students overcome communication barriers by integrating performing arts in Business Communication courses. Companies emphasize a workforce with solid soft skills to succeed. International Business employs English; thus, practical communication skills in English provide access to jobs in international scenarios. However, in Puerto Rico, second-language speakers of English feel intimidated when speaking it. The emotional barriers students endure while developing intercultural and communication skills in English is a topic worth researching. Performing arts provide strategies to raise body awareness and increase self-confidence. These elements will lead to a confident and effective communicator.

This article presents a curated collection of nine teaching innovations presented at the Association for Business Communication 89th conference in the “oil capital of the world,” Tulsa, Oklahoma, as well as online, in October 2024. Many of the MFA presenters demonstrated how AI can be used, integrated, and analyzed in business communication classes. This My Favorite Assignment 35th edition introduces readers to a wide variety of classroom-ready ideas that integrate AI. Teaching support materials—instructions to students, stimulus materials, slides, rubrics, frequently asked questions, links, and sample student projects—are downloadable from the Association for Business Communication website.

Kate Crane and Kelli Cargile Cook's edited collection on User Experience as Innovative Academic Practice offers case studies in technical and professional communication (TPC) pedagogy that premise around user experience (UX) design as an integrated and proactive academic practice. TPC has a rich history of UX-specific scholarship that focuses on creating holistic user experiences and conceptions such as experience architecture (Potts, 2014), design as advocacy (Rose, 2016), and participatory design (Muller, 2009). These are consistently weaved throughout the book. Crane and Cook define UX as a "theory and practice that emphasizes the need for functional products that integrate the users' needs and experiences" (p. 10). This collection features exploratory studies that discuss key methods and approaches for facilitating UX-inspired curricular design by framing student-users as co-creators in the process.

Content analysis is a common research method in technical and professional communication (TPC) journals. But TPC content analyses often lack intercoder reliability (ICR) statistics, possibly due to the lack of resources required to train human coders. This proof-of-concept study explores the viability of replacing a second coder with a generative AI tool to calculate an ICR. Using three previously published studies, I calculated a Krippendorff's alpha for various data types and various codebooks using non-modified versions of five popular generative AI tools. While the tools could code TPC data, most tools did not produce alphas strong enough to replace human coders. While it is premature in most cases to replace human coders with generative AI tools to calculate an ICR, generative AI may prove to be useful to researchers as a means of codebook and unit of analysis refinement prior to human coding.

Tables, one of the most familiar forms of data visualization, are often put to use as a popular workaround for laying out pages in word processing programs. This article illustrates examples of friction, compatibility , and congruence between accepted guidance for designing effective tables in Technical and Professional Communication (TPC) and widely adopted accessibility standards outlined by the largest international software vendors and non-profit organizations. While acknowledging critiques in critical disability studies and in TPC of standards-based approaches to accessibility, we argue that adherence to standards offers a starting point for redressing the inaccessibility created by some TPC pedagogical practices. Navigating these departures and overlaps is important because designing effective data visualizations, laying out pages, and creating accessible documents are core competencies in technical communication that instantiate deeply held professional and disciplinary commitments to creating usable and ethical documents.

This paper recommends that explicit value be placed on promoting dialogue among staff and students with respect to academic integrity in higher education. A detailed literature review revealed a notable lack of literature on resources and practices for professional development of staff on academic integrity or the importance of engaging academic staff in such training. Through the authors’ experience in developing and facilitating workshops, they have designed a flexible approach to academic integrity professional development for academic staff that highlights the importance of discussion and communication. Throughout this workshop development, scenarios were created to prompt discussion on a wide range of academic integrity issues (including Generative Artificial Intelligence (GenAI)). In total, 18 workshops addressing academic integrity have been run by the authors and attended by 180 staff and 85 students at local, national, and international levels. This experience-based paper situates the need for professional development on academic integrity within the current literature and shares the evolution of the authors’ training workshops and resource development. Readers are encouraged to use the resources in their own contexts to prompt dialogue within their institutions on academic integrity.

This study examines the impact of traditional lectures and guest speaker sessions on developing business communication skills in supply chain education. Focusing on green supply chain management practices (GSCMP) and sustainable development (SD), the research highlights the complementary strengths of these teaching methods. Traditional lectures excel in enhancing written communication and theoretical knowledge, while guest speaker sessions significantly improve verbal communication and practical skills. The findings provide actionable insights for educators to design balanced curricula that align with the dynamic communication needs of modern supply chain management professionals.

This article examines how Aristotelian rhetorical principles— ethos, pathos, and logos—can help manage social media outrage in complaint handling by translating them into defensive and accommodative response strategies commonly used in service recovery. Two online experiments evaluated four strategies for their effects on complainants’ moods: (a) blame-shifting; (b) promising action; (c) apologizing; and (d) a combination of empathy, apology, and promise. The results showed that accommodative strategies were more effective than defensive ones, with the combination of empathy, apology, and promise as the most effective. The findings suggest incorporating rhetorical training in business communication to enhance response efficacy.

In a cross-institutional study, this article shares research findings about business student perceptions and experiences using an automated writing assistant program based on traditional artificial intelligence. Using a mixed-methods approach, we share student responses to Grammarly’s suggested revisions and provide insight into students’ confidence levels and correctness in workplace written communication. Finally, this study concludes with a discussion of the implications of this work related to business communication education and research, as well as possibilities for the future.

We argue that calling attention to how workplace writing is constructed in rhetorical contexts is a useful way to disrupt the seemingly “common sense” logic of professional participation. The first part of this article introduces the framework’s questions and explains the purpose of the framework. The second part of the article describes two writing assignments from our classrooms to illustrate how the framework functions as a prefigurative approach.

Although the field of illustration is a major topic in technical and professional communication (TPC), social justice regarding medical illustrations is yet to be investigated. Drawing from an analysis of TPC journals, program websites, textbooks, and syllabi, this study explores how TPC could advance a social justice view on medical illustration, especially in the textbooks that we use in teaching medical and science writing courses. Not only did we find that very few medical and science writing textbooks included illustrations, but a significant number of illustrations were white. We suggest intentionality in the choice of pedagogical materials, overt discussion of social justice in the curriculum, and critical borrowing of pedagogical materials.

This article examines the patient perspective as an emerging feature of medical case report writing, and through analysis of technical reporting guidelines and a corpus of published reports, shows how the biomedical community incorporates patient-authored perspectives into processes of research and publication. The author concludes by discussing the value and complexities of patient inclusion efforts and the potential for scholars of rhetoric and technical communication to take part in shaping those efforts.

Megan Behrend is a lecturer at the University of Michigan–Ann Arbor, where she teaches writing and literature in the Sweetland Center for Writing and the Department of English Language and Literature. Her writing on the multilingual literary culture of medieval England has appeared in Studies in the Age of Chaucer. Her scholarship and teaching thematize linguistic politics and diversity, translation, and adaptation across historical locations.Thomas Blake is associate professor of English and director of gender studies at Austin College in Sherman, Texas, where he teaches courses on medieval literature, gender studies, and fantasy. He is currently a principal investigator on the college's Pathways to a Just Society Mellon grant. He coteaches faculty learning groups on issues like gender identity and sexuality, and on strategies for teaching controversial topics and systemic thinking.Gina Brandolino is a lecturer in the Department of English Language and Literature at the University of Michigan-Ann Arbor. She teaches and writes about medieval and early English literature, working class literature, comics, and horror.Moira Fitzgibbons is professor of English at Marist College in Poughkeepsie, New York. Her teaching and scholarship engage with medieval literature, disability studies, comics studies, and the history of the English language.Natalie Grinnell is Reeves Family Professor in the Humanities at Wofford College. Her areas of research include Middle English and Old French romance. Dr. Grinnell is currently president of the Southeastern Medieval Association, a section editor for the Palgrave Encyclopedia of Women's Writing in the Global Middle Ages, and a member of the editorial board of the New Queer Medievalisms series by Medieval Institute Publications.Sonja Mayrhofer is an associate professor of instruction at the University of Iowa, where she has taught English, rhetoric, and business communication.Laura Morreale is a medievalist and independent scholar who lives in Washington, DC. Her research focuses on thirteenth- and fourteenth-century Italian historiography, medieval French-language writing outside of France, and digital medieval studies. She is the cofounder and coeditor of Middle Ages for Educators, based at Princeton University.Courtney E. Rydel received her PhD in English from the University of Pennsylvania in 2012. She is now an associate professor of English at Washington College, a small liberal arts college in Chestertown, Maryland, where she has the delight of learning alongside her students every day.Rachel Linn Shields is a PhD candidate in English literature at Saint Louis University. Her dissertation project explores transhistorical medieval eco-poetics through juxtapositions of Middle English poetry and modern fiction. She is also working on a book-length collection of translations of medieval poems and has published sections of this project, including “False Fiends: Middle English Lyric Poems in Translation” (Subtropics) and “John's Knot” (Poetry).Kisha G. Tracy is professor of English studies and chair of the General Education Program at Fitchburg State University in Massachusetts. She specializes in teaching early British and world literatures and in researching medieval disability, especially mental health. Tracy's recent publications are Why Study the Middle Ages? (2022) and two open access textbooks for the Remixing Open Textbooks through an Equity Lens project.

While user experience (UX) and technical and professional communication (TPC) are intertwined, how UX is taught in TPC is highly variable. In this article, we report data from a study with TPC instructors who teach UX to identify patterns in approaches to teaching UX. We provide background on UX pedagogy, share methods including collecting data from a questionnaire and interviews and conducting qualitative analysis. The findings map teaching activities onto the design process and show patterns and commonalities. We conclude by proposing a process-based approach for teaching UX in TPC classes and programs to provide scaffolding and connections for students.

Technical and Professional Communication (TPC) scholars and practitioners (TPCers) see a need to intervene in a range of complex problems. Yet scholars such as Leah Ceccarelli and Lauren Cagle have noted a gap between scholarly research findings and policy changes. To address this gap, I theorize a strategic grounding framework, consisting of multiple, linked tactics that over time enable TPCers to make a case to gain a seat at the table to shape policy. I theorize this framework through a case study of Stephen J. Pyne, founder of the subfield of Fire History, who influenced national and global fire management policy. I examine Pyne's professional papers, housed in the Stephen J. Pyne Papers Collection at the Arizona State University Archives. The framework offers TPCers a series of tactics that position TPCers as change makers as they place their expertise to shape policy that addresses complex problems.

This article explores four different topics of conversation in technical and professional communication (TPC) scholarship that overlap and connect with contemporary issues in generative artificial intelligence (AI): process and iteration, theory and power, actors and activity, and the social justice turn. The authors offer four nonexhaustive reviews of these conversations, offering insight into key issues and texts that have animated discourse in the field and can directly or indirectly address the complex relationship between TPC work and generative AI.

Generative artificial intelligence (GenAI) tools are already being implemented for a variety of writing tasks in workplaces, where individual (human) authorship is valued less than the efficient production of text. But policies regarding AI use in higher education continue to prioritize academic integrity, focusing on narrowly defined notions of authorship that do not reflect the realities of workplace writing. Through an analysis of 100 university policies on AI, this article shows how AI tools create a tension for faculty in technical and professional communication who must operate within institutional or departmental policies for AI use but must also prepare writers for workplace authorship.

This article examines issues of authenticity involved in using generative AI to compose technical and professional communication (TPC) documents. Authenticity is defined through an Aristotelian understanding of ethos, which includes goodwill ( eunoia), practical wisdom ( phronesis), virtuousness ( arete), and Fromm's concepts of true self and pseudo self. The authors conducted an initial analysis of AI affordances that align with TPC concerns—genre, plain language, and grammatical/mechanical correctness. The preliminary results show that these affordances may be limited by issues of inauthenticity. The authors suggest that in order to address AI's limitations, writers should adopt a rhetoric of authenticity via real-world engagement, human centeredness, and personal style.

This article focuses on the unique ways that technical and professional communication (TPC) researchers can study artificial intelligence (AI) models that challenge the idea that humans and machines are separate yet equal entities. The authors present a brief definition of AI, a recap of HCI research paradigms, and a description of how AI models challenge traditional HCI research and how TPC researchers might respond to these challenges in their studies. Rather than presenting clear-cut methods for studying AI, the article highlights questions that researchers need to consider as they develop approaches for studying AI.

This article considers the rhetorical risks of using generative AI to compose organizational communication during crises or in the aftermath of tragedies. It focuses on a case study in which representatives of Vanderbilt University’s Peabody College of Education and Human Development disclosed their use of ChatGPT to write a response to a school shooting at another university. The author argues that although generative AI can often be useful in technical and professional communication, it can also undermine perceptions of “rhetorical humanity” if its use is disclosed or discovered, making it rhetorically risky in certain contexts. Thus, knowing when not to utilize AI is an important aspect of AI literacy for practitioners.

This article introduces affinity groups as a writing center professional development initiative in support of the inclusion of our LGBTQ+ employees. These groups invite employees with shared identities to form a supportive community and hold critical conversations about relevant topics. A writing center at a large university in the Southeastern United States engaged in queer worldmaking and launched two affinity groups in support of LGBTQ+ inclusion: the LGBTQ+ Alliance, and the LGBTQ+ Allies. In this article, the authors engage in storytelling to consider how participating in and leading affinity groups impacted their professionalization and their sense of welcome. They conclude with reflections on how writing center administrators can queer their approach to staff professional development with the goal of creating a more welcoming workplace for LGBTQ+ employees.

Writing center consultant training must account for the multiple media and modes students use as they compose on new digital platforms. While most consultants come to writing center work already confident in traditional literacies, to advise on multimodal projects, they also need to understand how elements such as visual design, navigability, and accessibility play into the rhetorical situation. Starting in 2021, our writing center assigned an ePortfolio-focused professional development curriculum to our consultants, culminating with their creation of websites that integrated and showcased their knowledge, skills, and abilities. The authors studied the consultants’ responses over the first two years of implementation, collecting data from surveys, session observations, and interviews, which we analyzed through inductive and deductive coding. Our results indicate that consultants advanced their understanding of multimodality through their participation in the ePortfolio curriculum and applied their learning in consultations not only about ePortfolios, but also about other visually rich media and application materials. Other writing centers may consider incorporating ePortfolios into their tutor development programs.

This piece explores the discussions surrounding multilingualism, internationalization, and queerness within writing center studies (WCS). As a branch of writing program administration (WPA), this piece situates above-disciplinary conversations in relation to second language studies (SLS) and broader language and literacy education scholarship to identify areas where disciplinary collaboration and attention are still needed, particularly around questions of professional development, administrative strategies, and pedagogies supporting multilingual writers in writing center spaces. This piece begins by reviewing the major trends, contributions, and key terms in existing literature centering on multilingual writers and SLS to identify ways and areas of collaboration and disciplinary efforts that still need attention within WPA, specifically WCS. Finally, the piece concludes with the author’s perspective, a gay multilingual writing center professional who grew up in a global Anglophone context, on positioning himself as an intersectional scholar ready to make an impact while showcasing his contributions to the ongoing conversation within current WPA and WCS research.

Too often, those new to community literacy work naïvely overlook issues of paternalism (Mathieu), the violent aspects of literacy (Baker-Bell, Pritchard, Stuckey), and the deep legacies of racism that shape engagement (Kannan). Or, as graduate students and novice community-engaged teachers learn about ethical challenges, they can become disillusioned and paralyzed (Feigenbaum). Mentoring others in community literacy therefore requires nurturing critical hope, which I define and theorize as a disposition that blends a commitment to act with an unflinching awareness of harmful dynamics enmeshed in community literacy.  Drawing on data from sixteen students in a graduate community literacy practicum, I introduce a provisional matrix for mapping orientations to critical hope and explore factors that influenced students’ movements across the matrix. The most impactful factors were not pedagogical choices in the class, but ecological factors shaping students’ lives and community experiences. Given this finding, I suggest that instructors, mentors, and professional development facilitators who work with those new to community literacy provide spaces for personal reflection on individual critical hope ecologies, and I raise questions to consider as our field learns to better support those who are entering the unwieldy and energizing work of community literacy.   

Introduction: This article presents the results of an integrative literature review on artificial-intelligence (AI) literacy and AI ethics in technical and professional communication (TPC). This article demonstrates how these concepts have or have not been discussed and studied by the field. By analyzing the literature from adjacent fields and trade journals, this article sets the groundwork for pedagogies and best practices that prepare technical and professional communicators to evaluate AI technologies using ethical perspectives. Research methodology: We used the hermeneutic methodology to conduct a systematic literature review that allowed repeated cycles of searching, filtering, and interpretation across wide-ranging, interdisciplinary academic sources. Following this method to include and exclude sources resulted in a total of 32 articles that describe different case studies, frameworks, theories, and other pedagogical activities to incorporate AI ethics literacy in the curriculum. Results and discussion: Recent trends within AI ethics education document and advocate for a redesign of educational programs and curricula. To be more intentional in adopting AI ethics in pedagogy, we propose a thre -level framework (consisting of institutional, course, and instruction levels) that can be aligned to include AI ethics literacy in course and program objectives and outcomes. By drawing from technical communication work on AI literacy and mapping other TPC work that can be utilized for teaching AI ethics, we recommend incorporating AI ethics in existing courses or new ones. We also list the challenges of choosing one approach over another. Conclusions and further research: A systematic approach to AI pedagogy can help TPC instructors use existing resources to help students use, understand, and evaluate AI technology in strategic ways. This research can be expanded to include new pedagogical approaches, and by drawing connections of AI ethics to specific TPC theory, especially social justice and audience analysis.

Introduction: As demand for cannabis edibles increases worldwide, researchers have called for evidence-based packaging and labeling. To assist in these efforts, this integrative review focused on two questions. 1. What aspects of edibles packaging and labeling has the empirical literature covered across disciplines, and how? 2. How might professional communication researchers build on that empirical literature, addressing consumer and industry needs? Research methodology: The methods followed Whittemore and Knafl, who described five stages for integrative reviews: problem identification, literature search, data evaluation, data analysis, and presentation. These methods, supplemented with guidance from Arksey and O'Malley, involved searches in seven relevant databases, producing 341 total returns. The final corpus consisted of 25 empirical studies. I constructed tables of these studies to facilitate iterative comparisons and synthesis. Results/discussion: The final corpus covered five aspects of packaging and labeling: label accuracy; visual content, appeal, and compliance; comprehension of serving size and dosage; perceptions of warnings; and possible enhancements through innovative technologies. The most common intervention types were laboratory analyses (n = 8), followed by surveys paired with experimental tasks (n = 7) and content analyses (n = 4), two of which included a compliance audit. Conclusions and further research: Based on current literature, more empirical studies are needed overall as well as more geographic and linguistic coverage. These needs align with our field's calls for more experimental and quasi-experimental research, alongside long-standing commitments to translation and localization, including participatory localization. As in other fields, future studies should emphasize child and youth protection as well as label accuracy.

Background: This article reflects on the nature of technical editing alongside descriptive data from editors and editing instructors. Literature review: Technical editing is rarely the focus of scholarship in the field, and broader studies in emerging content trends and project management practices rarely address implications for technical editing. Studies that have touched on technical editing have also noted emerging roles, but the implications of these roles remain underexplored. Though editing has long been a prominent course in technical and professional communication (TPC) programs, little scholarship is devoted to developing pedagogies. Research questions: 1. What are the features of technical editing in industry and in the classroom? 2. What tasks, subject matter, topics, and roles are associated with technical editing in the classroom and in industry? Research methodology: I present survey data from editors and editing instructors from a larger study on trends in technical and professional editing. In this article, I focus on the types of content that editors take on, the types of editing that they do, the industries in which they work, and their job titles. Alongside these data, I present data from editing teachers, including the topics and roles that they include in their courses. Results and conclusions: The field has an important role to play in theorizing professional and technical editing, including attending to quality as a distinguishing characteristic, drawing from and shaping other TPC knowledge domains, and directly addressing accessibility. I conclude by identifying avenues for future research in technical editing and the ways in which we might think more critically about how we use and define technical editing in the classroom and the workplace.

Introduction: Research shows that empathy is a core competence of communication professionals. Still, the pedagogy of including empathy in professional communication curricula has been underexposed in the literature. About the case: This article describes the development and evaluation of a course aimed at increasing students’ empathy competence in the final year of a Dutch bachelor-level communication program. A detailed description of the course is provided. Situating the case: The course operationalizes a recent model of empathy competence in professional communication settings. It focuses on empathy-related skills, knowledge, and attitudes. Experiential learning and student-led discussions are core elements in the course. Methods/approach: The course was taught in two different classes (N = 47). Student evaluations and reflections included standard institutional course assessment data, a report from an institution-led student panel evaluation, and student reflections during coursework as well as before, immediately after, and two years after the course. Results/discussion: The course was evaluated very positively in the institutional course assessment and panel evaluation. The student reflections show that students had a great appreciation for the course overall, as well as for specific course elements. The course made them aware of the complexity and multifaceted nature of empathy, and had a profound impact on their professional and personal identity. Conclusion: This article demonstrates the effectiveness of a course designed to develop empathy competence in communication professionals and advocates for future research to explore long-term effects and cross-industry applications.

The purpose of this article is to review over three decades of research supporting the organizational communication management theory known as the Theory of Independent-Mindedness. The theory is especially productive in assessing superior-subordinate communication for organizations located within individualistic cultures. The article synthesizes extant research on the Theory of Independent-Mindedness. The research reviewed in this article provides empirical support for the theory’s premises in that cultural congruity must be present between the macro-culture (larger culture within which the organization operates) and the micro-culture (the culture developed within the specific organization). Several studies clearly indicate that independent-minded employees report being more satisfied and committed to their organization, and advocate communication skills training for organizational members at all levels.

This collection of 10 My Favorite Assignments (MFA) was first presented at the 2023 Association for Business Communication Annual International Conference held Denver, Colorado, USA. Instructors can see innovative ideas for teaching current social issues, oral communication techniques, and methods to lead students to greater personal and professional development.

Drawing upon a framework of “assemblage thinking,” this article offers an approach to considering artificial intelligence (AI) and ethics that seeks to think relationally across the positions occupied as educators and students at a business school. To complement discussions of assemblage and examinations of ethics in the AI era, we draw upon the perspectives of a relatively understudied population in this conversation—students themselves navigating AI and writing within a business-focused context—and extend assemblage thinking to capture important thought toward the future of business communication, pedagogy, ethics, and AI.

The public release of ChatGPT in 2022 ushered in a new era, affirming the present reality of AI-assisted writing and the critical role business instructors play in preparing students. This study presents the results of a pedagogical experiment. Specifically, it evaluates strategies for integrating and teaching about AI in the business communication classroom, focusing on the impact of generative AI on students’ understanding of business writing principles and how different levels of engagement with AI influence students’ critical AI literacy and attitudes toward AI-assisted writing in the workplace.

Citation injustices have a long history in scholarly writing and have led to underrepresentation and silenced voices of certain author groups (e.g., women and people of color). Concerns about whose voices are cited, heard, and privileged have encouraged interventions for Technical and Professional Communication (TPC) scholars to promote inclusivity and equity in scholarly writing and the design of communication. This article examines another aspect on citation injustices tied to publishing policies and style-guide conventions and conformity: practices for crediting shared first authors and equally contributing authors for their scholarship. We question current citation practices and examine style-guide rules and conventions of 115 TPC and communication-related journals to identify where citation injustices may occur in scenarios with shared first authors and equally contributing authors. We argue that TPC scholars should pushback against style-guide conformity in their publications and citations to embrace more equitable and socially just practices. We conclude by presenting five opportunities for TPC and communication scholars to change current citation practices in our field.

Technical and Professional Communication (TPC) has been facing concerns of viability, in both its relationship with industry and its ability to build a relevant and valid body of research. TPC's disconnection with industry may be reflected in its relationship to UX as well, despite both fields' shared values. To better understand how TPC and User Experience (UX) are relating to each other, we conducted a citation analysis of a sample of SIGDOC papers and a sample of Nielsen Norman Group (NN/g) practitioner articles focused on research methods. The SIGDOC papers tended to cite TPC sources, while the NN/g articles cited no TPC, but did cite disciplines such as HCI and Psychology. The findings point to opportunities for TPC to improve its connection and influence beyond academia.

This article explores visual euphemism in the realm of technical and professional communication (TPC) visuals. I argue that euphemism is a mostly unexplored topic in TPC scholarship and deserving of further inquiry. Due to its equal capacity to inform or deceive, visual euphemism has particular value for scholars concerned with the efficacy and ethicality of TPC visuals. To support this argument, I identify the unique features of visual euphemism, as well as outline a basic critical framework for its identification and analysis. I conclude by briefly examining prominent TPC visuals and advocating for further research of visual euphemism.

Latinx students are a growing demographic in postsecondary English classes, but the majority of research on them and on the faculty who teach them is based in the US Southwest at Hispanic-Serving Institutions. The purpose of this study is to describe some of the pedagogical and extracurricular considerations of faculty who teach Latinx students in two community colleges in the Midwest in order to support these students, especially in developmental courses. This study draws from qualitative data collected at two community colleges, Mann College and Kinsella College (pseudonyms). This exploratory study provides recommendations for the kind of professional development that faculty may need in order to support Latinx students, the importance of understanding students’ myriad identities, and the ways political forces may shape students’ experiences.

This article presents a conceptual framework for enhancing business writing skills through social media integration in business communication education. By embedding platforms like LinkedIn and Twitter, the framework promotes essential competencies such as clarity, audience awareness, and professional tone. Five core principles—constructivist learning, digital literacy, ethical writing practices, real-time feedback, and collaborative writing—underpin this framework, emphasizing experiential learning that bridges informal and formal communication styles. This approach offers educators a structured method for developing students’ adaptability and writing proficiency, aligning pedagogical practices with the evolving needs of modern business communication.

I recommend that teachers of professional communication (e.g., business communication) incorporate into their courses the Giving Voice to Values (GVV) curriculum developed by Mary Gentile. Adding GVV materials to a course in professional communication would add an ethical emphasis to the course or supplement an existing one. GVV materials also provide communication teachers with excellent opportunities to introduce (or expand) attention to rhetorical decision making. Furthermore, GVV materials provide an opportunity for cross-disciplinary cooperation among teachers of business communication and other business disciplines.