This article combines an adaptation of the Toulmin model of argument with a framework designed to analyze assertions of technology-related expertise in order to examine how expert witnesses fulfill the legal requirements for explaining the methodology underlying their testimony within the combative and sometimes prejudicial conditions of the courtroom environment. Its findings support previous claims about contributions technical communication scholars can make to the legal field.

As technical communication (TC) instructors, it is vital that we continue reimagining our curricula as the field itself is continually reimagined in light of new technologies, genres, workplace practices, and theories—theories such as those from disability studies scholarship. Here, the authors offer an approach to including disability studies in TC curricula through the inclusion of a “critical accessibility case study” (CACS). In explicating the theoretical and practical foundations that support teaching a CACS in TC courses, the authors provide an overview of how TC scholars have productively engaged with disability studies and case studies to question both our curricular content and classroom practices. They offer as an example their “New York City Evacuation CACS,” developed for and taught in TC for Health Sciences courses, which demonstrates that critical disability theory can help us better teach distribution and design of technical information and user-based approaches to TC. The conceptual framework of the CACS functions as a strategy for TC instructors to integrate disability studies and attention to disability and accessibility into TC curricula, meeting both ethical calls to do so as well as practical pedagogical goals.

Using frameworks from Ong, Turner, and Frohmann, the author analyzes excerpts from Hesiod’s Works and Days and from the Book of Exodus for technical features. These documents were found to contain technical information that was best used in face-to-face interaction. Further, the documents exhibit evidence of residual orality, an encroachment of oral register into written. These findings suggest that technical communication originates in the genres and oral registers of ancient cultures. Such details have been missed owing to a written bias of technical communication and of scholars who look upon such works only as literature. Presently, oral-based information is viewed as informal and less authoritative than written information. In the absence of writing, however, information can only be transmitted orally.

Professional and technical communication increasingly involves developing narratives that traverse multiple genres, media formats, and publishing venues. In marketing and advertising, brand stories unfold across Web sites, ad campaigns, and social media properties. A fundamental challenge in such work is multigenre coordination, leading to a key question: How do professionals manage complex ecologies of genres, media content, and interactions in ways that build and sustain narrative coherence and audience engagement? Reporting findings from a study of transmedia writers, this article argues that metageneric texts may emerge as important coordinative resources for planning, developing, and tracking uptakes within multigenre narratives. It thus contributes to professional and technical communication by describing a widening gap in scholarly approaches to metagenre; arguing for empirical examinations of metageneric constructs in tangible, flexible texts that serve situated needs in given activity systems; and demonstrating how such texts may emerge and play a formidable role in coordinating contemporary, multigenre narratives.

Online course material development requires much writing, often catching faculty by surprise because of either the sheer volume or the specialized role and function of writing in an online only and multimodal environment. technical and professional communication (TPC) faculty are uniquely suited to coach faculty in producing readable writing for online courses. This article explores the professional development strategies and coaching skills necessary for TPC instructors and/or practitioners to serve in this role in online course development training.

International interest in technical communication education is growing as more individuals gain online access worldwide. This factor means technical communication educators might find themselves developing online classes for students located in other nations. Doing so requires an understanding of aspects affecting international interactions in such educational contexts. This article examines central factors—or friction points—that technical communication instructors must understand and address to offer effective online educational experiences to globally distributed students.

The author reports on social media research in technical and professional communication (TPC) training through a national survey of 30 professional and technical communication programs asking about their use of social media in technical communication. This research forms the basis of recommendations for training online TPC faculty to teach with social media. The author offer recommendations throughout for those who train online TPC faculty as well as for the teachers themselves.

This article addresses emerging calls for online education and cross-cultural technical communication training, specifically by outlining and reporting on the development and sustainability of two online programs: the graduate online technical and professional writing certificate and the emerging undergraduate bilingual professional writing certificate at the University of Texas at El Paso. Data presented suggest cultural and linguistic diversity should be embedded and streamlined across all aspects of online technical communication programs.

This article reports on an effort by the authors to use usability testing as a component of online teacher training for their multimajor technical communication course. The article further explains the ways in which program administrators at other institutions can create their own usability testing protocols for formative online teacher training in course design and in principles of user-centered design.

Design has come to be understood as an essential aspect of the work that technical communicators claim. As a result, research in the field of technical communication has approached studies of design in numerous ways. This article showcases how technical communication researchers assume the roles of observers, testers, critics, creators, and consultants in their handling of design artifacts. Such a model regarding these roles may help us to better understand the design relationships researchers presume as they further knowledge of design within our field. This article offers a framework to leverage into a comprehensive and integrated model for explaining our work on design to others outside of technical communication.

This article uses a historical perspective to describe the development of the profession of technical communication through three ages: Brass, Beige, and Glass. I compare this development to the growth of the academic discipline and both to the explosion of noninstitutional technical communication—the growing body of tactical technical communication that happens outside of organizations and institutions. This leads me to describe today as the Golden Age of technical communication. I conclude that we should broaden the scope of technical communication and spread it as a set of skills valuable for everyone to learn.

Technical communication research has critically engaged with organizational trends toward flattened organizations like networks, horizontal arrangements, and adhocracies, assemblages that hybridize top-down management in favor of autonomous groups. There has been no engagement with a related but distinct trend: worker cooperatives. Co-ops promise similar advantages but are distinct as they claim to deliver what flat organizations promise: access to governance, empowerment, and autonomy. In this article, I survey literature on flattened organizations, apply technical communication theory to account for cooperative communication, and conclude with an analysis from a qualitative study at a cooperative site.

This study focuses on start-up entrepreneurs on the move—in coordination with an array of other actors—as they weave and are woven into transnational networks. Central to this study is a shift from activity to mobility systems. Building on technical communication scholarship, the frame integrates actor networks and activity theory knotworks. Disrupting workplace and national container models (methodological nationalism), the analysis is grounded in a study of Israeli start-up entrepreneurs. Dubbed the Start-Up Nation, Israel contains more start-ups per capita than any other country in the world, with its high-tech industry made up of a dense ecosystem of conferences, accelerators, meetups, social media, and coworking spaces. Tracing actants’ trajectories across this social field, the author argues for a conceptualization of entrepreneurs as knotworkers who mobilize genres, modes, languages, and spaces.

To make technical communication scholarship more reflective of the complexity of work done by such communicators, a new concept that marries recent parallel turns to ethics and invention is needed. German theologian Dietrich Bonhoeffer, a stranger to the field, offers such a concept: responsibility. It covers more explanatory ground than the most cited of ethical concepts, deliberation, and most importantly, centers ethics and invention squarely within the technical communicator’s relationship to language.

Tenure-line faculty—teaching onsite or online—are typically perceived as resident scholars and instructors who live local to their institutions. A geographically diversified tenure-line faculty, however, could also serve the education of students by bringing a wider array of influences and opportunities to the online classroom. Programs in technical communication must examine how to incorporate extralocated faculty and how to prepare willing and eligible faculty for extralocated teaching, research, and service.

This article aims to help doctoral students in technical communication prepare themselves for the academic job market and for the subsequent process of earning tenure and promotion in increasingly demanding environments. The authors propose that students do four things: (a) learn to spot and articulate research problems; (b) find their vocation—the work to which they feel a personal calling—within technical communication; (c) identify the research methods that best suit their personalities; and (d) articulate a research identity and agenda that they can explain at three different levels of abstraction: describing individual projects, naming the coherent themes that connect these projects, and defining themselves concisely as scholars. All these orienting practices involve students in stepping back, looking for larger patterns in their work and in their professional interests, and finding specific language to represent them.

To address graduate writing pedagogy in technical communication, this article reports on a study of 14 award-winning dissertations in the field. By treating dissertations as cultural artifacts constitutive of the educational contexts in which they are authored, this study reads dissertation methodology sections as research narratives to understand how we prepare new scholars and to examine the changing nature of what we value in the field.

Big data is one of the most hyped buzzwords in both academia and industry. This article makes an early contribution to research on big data by situating data theoretically as a historical object and arguing that much of the discourse about the supposed transparency and objectivity of big data ignores the crucial roles of interpretation and communication. To set forth that analysis, this article engages with recent discussion of big data and “smart” cities to show the communicative practices operating behind the scenes of large data projects and relate those practices to the profession of technical communication.

This article examines the teaching of a multimodal pedagogy in an online technical communication classroom. Based on the results of an e-portfolio assessment, the authors argue that multimodality can be taught successfully in the online environment if the instructor carefully plans and scaffolds each assignment. Specifically, they argue for an increased emphasis within the technical communication classroom on teaching the e-portfolio as a genre that not only exemplifies students’ multimodal literacies but also establishes their identities as technical communicators in the 21st century. This article provides a model for teaching multimodal composition in the online technical communication classroom and calls for more scholarship on teaching the e-portfolio in the digital environment.

Since the terrorist attacks of 9/11, Jihadist organizations such as al-Qaeda in the Arabian Peninsula (AQAP) have focused increasingly on motivating unaffiliated individuals in the United States and Western countries to carry out lone-wolf attacks in their home countries. To this end, many Jihadist organizations produce what is known as tactical technical communication. Jihadist tactical technical communication persuades individuals to act by creating identification between individuals and audiences, and by associating terrorist tactics with everyday practices such as cooking.

This article examines the practices of writers in online discussion board conversations as they interpret technical documents related to a psychiatric diagnosis. Drawing from interviews with 15 participants, the author argues that writers in this context interpret and manipulate medical knowledge in unique ways that benefit the community. The author concludes that studies in technical communication should take into account all groups affected by specialized knowledge, including those with little expertise or social power.

A decade ago, I was struck by the realization that almost all of the scholarship in our field focuses on the technical communication that happens within organizations, or that is produced by organizations to engage with their members, constituents, or customers (Kimball, 2006).In our scholarship, pedagogy, and practice, we regularly assume that the basic unit for consideration, the scope, is some sort of formal organization: a corporation, a government agency, or an institution.This organizational assumption has come under increasing scrutiny by others, as well.For example, Clay Spinuzzi's influential work has gradually expanded the frame beyond the organization to more flexible and temporary alliances.In Tracing Genres through Organizations: A Sociocultural Approach to Information Design (Spinuzzi, 2003) and its more applied follow-on volume, Topsight: A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations (Spinuzzi, 2013), Spinuzzi focused primarily on communication networks and conventions within organizations.But, more recently, in All Edge: Inside the New Workplace Networks (Spinuzzi, 2015), Spinuzzi broadens his focus beyond the organization, ironically by looking at something smaller: the projectbased team.In other words, Spinuzzi's work seems to have begun with assuming the organization as the proper unit of study but has shifted to consider more contingent and nimble arrangements that cross-organizational boundaries.Of course, the organization is still an important unit of scope.Yet the organizational assumption obscures a larger view of the technical communication performed by millions of people each day on their own, working outside of, between, and even counter to organizations.This kind of technical communication existed long before the organizational assumption, but it has grown tremendously with the opportunities afforded by the Internet for people to share technical information for their own purposes, rather than on behalf of institutions.In effect, everyone who enjoys access to the Internet is now a potential technical communicator, sharing what they know about technology with the entire world.With services like YouTube, Instructables, and web forums, anyone with only a small investment in money or technology can share with users across the world the kind of information that has traditionally been the product of professional technical writers employed by corporations or government agencies.(For a more detailed discussion of this trend, please see Kimball, 2016.)These new technical communicators find a ready audience in the many people interested in knowing "how to do" something, but not "how to become" something.Examples abound, but here's a personal one.The bearings of our washing machine burned out.As it loudly tried to shake itself apart, my wife and I cast about for what to do.In previous decades, our options would have been slim.We could take the machine apart and try to diagnose and repair the problem ourselves.Naturally, our ignorance made us reluctant to take that route.We could hire a repairperson, but likely at great expense.We could simply buy a new washer, at even greater expense.Finally, we could seek formal training and become appliance repairpersons.However, such training is difficult to come by, even more costly, and slow.We would likely run out of clean clothes before we learned enough to fix the machine.And, ironically, we would likely have to learn a lot of information about fixing other kinds of machines, as well as the professional values and standards that would allow us to participate

Tactical technical communication research suggests its application to social justice. However, beyond a general advocacy of anti-institutional activity, de Certeau’s notion of tactics provides no detailed ethical framework for ethically justifying tactics. In acknowledgement of this gap, this article foregrounds the ethical thought of feminist philosopher Adriana Cavarero, particularly her concept of vulnerability, as a supplement for those employing tactics for social justice causes. The authors examine the technical documents produced by the hacktivist collective Anonymous.

This article provides a short history of the continuing issues that modern technical communication and technical communication faculty face. It discusses the first texts and many of the early pedag...

As technology continues to become more ubiquitous and touches almost every aspect of the composing process, students and teachers are faced with new means to make writing a multimodal experience. This article embraces the emerging sector of wearable technology, presenting wearable writing strategies that would reimagine composition pedagogy. Specifically, the article introduces Google Glass and explores its affordances in reframing student peer-review activities. To do so, the author presents a brief overview of wearables and writing technology, a case study of how the author deployed Google Glass in a first-year writing course, and a set of tips for using wearable technology in general and technical writing courses.

Image-based research conducted on and by research participants holds promise to extend participatory studies in technical communication by delivering research techniques that have been used for Policy Research in Public Health and other areas of participatory research (e.g., community-based participatory research). Even though they can expand policy (or even user design work), the use of participants’ images is not without challenges. The article discusses those challenges and suggests practices that stabilize the research logistically, relationally, and thematically; it also presents the approach as attractive for use in arenas that reward scrutiny even though they have traditionally been difficult to study.

Alibaba’s Graphic Media (GM) is the first and only Internet content source that uses infographics to educate Chinese e-commerce merchants. This study investigates target audiences’ attitudes toward GM infographics. Two focus groups perceived GM as a practical information source that aided them in decision making and daily business operations. They preferred viewing graphics to texts and particularly favored statistical graphics. They also identified issues with viewing GM infographics on mobile devices. Based on the study’s findings, the author proposes three areas that communicators can address when designing infographics in similar contexts: content, usability, and overall visual appeal.

An instructional note on foregrounding rhetoric across the curriculum to convey the rigor of professional and technical writing and assist instructors in claiming pedagogical ethos in a course that spans many disciplines.

Borrowing from rhetorically based theories of usability, this article offers an invention tactic designed to help students understand how mundane features of everyday dwelling places have significant impacts on their educational experiences. Additionally, the offered tactic helps students understand how to craft rhetorical critiques in contexts inside and outside academia.

In this special journal issue, we explore the turn toward human-centered design (HCD) in research and higher education. We begin with a discussion of how HCD emerged in scholarly work at the edges of our field in places such as design, psychology, art, and engineering. Following this, we consider how an HCD perspective is manifesting itself in academic programs in different institutional contexts. We then discuss how this trend is further illustrated by the transformation of our department at the University of Washington, which shifted from being the Department of Technical Communication to becoming the Department of Human Centered Design and Engineering. Finally, we discuss the work of a group of researchers who contributed articles to this special issue. Each of these articles offers a perspective from someone within our field about how an HCD perspective has influenced their thinking and research.

Human-centered design expands the context and reach of the work of technical communicators and provides an opportunity to investigate and advocate for the needs of vulnerable populations. This article summarizes and contributes to the conversation about social justice occurring in both technical communication and design. Using a variety of qualitative methods as a type of design ethnography, this article shares findings from a study that investigated the experiences of homeless bus riders. The study findings provide an opportunity to examine the design of information and communication technologies and changes to policies that impact vulnerable populations. The article discusses the implications of an advocacy perspective for technical communicators practicing human-centered design and their role and opportunity to bring about socially responsible design.

Major trends, such as outsourcing and offshoring, and field-specific factors, such as the advent of content management systems, have fundamentally changed technical communication in recent years. These changes have been widely discussed in the literature of the field, and this article traces their impact on technical communicators in Finland, a high-cost country where downturns in the export industry and the downsizing of major employers are currently coinciding. Through the framework of activity theory, the article looks at the historical changes in the industry as sources of tension and contradictions that need to be understood in order to support professionals in the industry. With the help of interview data, the authors explore the tensions experienced by technical communication professionals in the face of such changes. This analysis leads to the formulation of a hypothesis of historical contradictions currently at play in the field of technical communication. Developmental potentials stemming from these contradictions are outlined as potential ways forward for technical communicators who notice similar tensions in their own environments.

This article presents an antenarrative of the field of technical and professional communication. Part methodology and part practice, an antenarrative allows the work of the field to be reseen, forges new paths forward, and emboldens the field’s objectives to unabashedly embrace social justice and inclusivity as part of its core narrative. The authors present a heuristic that can usefully extend the pursuit of inclusivity in technical and professional communication.

This article presents an experimental pedagogical framework for providing technical professionals with practice on writing skills focusing on the development of their metacognitive rhetorical awareness. The article outlines the theoretical foundation that led to the development of the framework, followed by a report of a pilot study involving information technology professionals in a global setting using an online learning environment that was designed based on the framework.

Recently, research into the intersection of computer games and technical writing has been increasing, with more conference presentations and publications interrogating communication within the comp...

This article examines the framing of the designer’s role in game development in textbooks published and circulated over the past decade. The authors investigate the discursive ways coding is downplayed within game design texts as a means of promoting design as a form of creative expression. This speaks to ongoing tension in the games industry of coding and technology versus art. The authors argue that, in their presentation of game design, leading textbooks attempt to frame the field as one of artistry and technical practice, presenting game design as a type of technical communication. The authors ultimately consider the potential and pitfalls of considering game design as a technical communication field and suggest that this framing presents lens for considering the recently professionalized field.

This study examines the discourse style of managers, developers, engineers, and artists working for an independent game development studio. Fourteen employees were interviewed, and then the results were coded and analyzed using an exploratory, single-case case study methodology. The authors argue that the texts, tactics, and technologies used by these professionals reveal insights into the practical, outcome-oriented dimensions of technical communication within the games industry as well as deeper cultural characteristics of this community.

In this article, I argue that remote technical communicators increasingly encounter problems with making their work visible to others. This article offers a methodology to help remote workers and technical communication researchers locate how problems of visibility emerge from complex and local relations among people, places, and things.

This article argues for the need for a social justice approach to technical communication research and pedagogy. Given previous calls by scholars in technical and professional communication (TPC) for an attention to diversity, inclusion, and equality, the author examines the place and purpose of social justice in TPC and provides useful approaches for promoting a more genuine and critical interrogation of how work in TPC impacts the human experience.

This article considers how issues of power and legitimacy in technical communication are connected to clearly defining what a technical communicator does. An articulation of what technical communicators do can grant the field power in presenting a united front to employers with respect to the value technical communicators bring to the workplace. So as to leverage the power and legitimacy associated with articulating what technical communicators do, this article reviews and revises the Bureau of Labor Statistics Occupational Outlook Handbook (OOH)’s definition of technical communicator. To effectively revise the OOH’s definition, this article reviews academic and practitioner scholarship in technical communication and the administration of technical and professional writing programs. It demonstrates that concerns about practical skills, conceptual skills, and flexibility are related to legitimacy and power. These concerns can be used as criteria to evaluate and revise the OOH’s definition of technical communicator. In closing, the article discusses the benefits associated with the revised definition and how these benefits are related to issues of power and legitimacy in the field.

Advances in digital media have made an impact on traditional rhetorical culture, thus shifting expectations and norms associated with orality and public presentation. Technology, entertainment, and design (TED) talks represent a new genre of presentation characteristic of Jamieson’s notion of electronic eloquence in that presenters weave together an engaging narrative complete with a strong visual presence. This study applies Bandura’s social cognitive learning theory to explore how students make sense of TED talks. Students responded to two questionnaires in two different classes: a basic public speaking course and a technical communication course. The results suggest that students learn vicariously through viewing mediated presentations, thus shaping their view of public speaking as a coproduced, networked, and engaging narrative. The authors offer recommendations for communication practitioners related to electronic eloquence and the rhetorical tradition.

This article examines the oral communication training that took place in Eloqi, a virtual language-learning community. Eloqi (a pseudonym) was a for-profit start-up that built and operated a proprietary Web-based, voice-enabled platform connecting English-language learners in China with trainers in the United States. While it existed, Eloqi’s unique platform was used to deliver short, one-on-one lessons designed to improve students’ oral English communication skills. Using the ethnography of communication and speech codes theory, a theoretical–methodological approach, the author presents an analysis of the speech code, or code of communicative conduct, employed at Eloqi. This code of English logic, which Eloqi’s community members associated with native English speech, comprised six locally defined rules for oral English speech; namely, speech had to be organized, succinct, spontaneously composed rather than rehearsed, original and honest, proactively improved, and positive. This article discusses the significance of this code, particularly as it pertains to cultural communication, and concludes with some implications for researchers and practitioners in business and technical communication.

Technical communication scholars have tended to treat uncertainty as a lack of certainty rather than as a diverse range of strategies for talking about risk. This review employs Goodnight’s argument spheres to comprehend treatments of uncertainty in technical communication and closely related fields. The advantages of such an approach are demonstrated via a reanalysis of a recent risk communication study. The review finishes by identifying hybrid forums as productive sites for future research.

This article examines how 18th-century technical communicators used spectacular science displays to critique audiences’ existing knowledge and advocate for alternative perspectives and technical practices. In addition to using disruptive rhetorical strategies such as amplification and contrary opposition, historical technical communicators heightened the wonder of their displays by disrupting audience expectations for the extended material and social scenes, including the objects, spaces, bodies, and cultural performances like gender that surrounded the demonstrations.

This article examines illustrations in two medical texts written in China’s Northern Song dynasty. Compared with medical books produced in previous dynasties, these two texts incorporated more illustrations with enhanced beauty and usability. These visual features, I argue, carried rhetorical attributes that helped these texts negotiate their way into printing, circulation, and becoming canonical in their own genres. At the same time, they also facilitated efficient and accurate reading through reduced visual clutter and enhanced accuracy, and thus appealed to both the elite and the public readership. The article reviews these visual strategies and their implication for technical communication today.

Drawing from the author’s experience teaching online technical communication courses with an embedded service-learning component, this essay opens the discussion to the potential problems involved in designing online service-learning courses and provides practical approaches to integrating service learning into online coursework. The essay addresses specifically those classrooms where students may be required to develop or find their own service opportunities, whether those opportunities are within their community, on the college or university campus, or in another community. The essay argues by implementing service learning into online classrooms and requiring students to locate their own agencies, students not only build a greater sense of civic engagement because they are working with agencies whose missions they support, but also they develop a greater sense of responsibility for their own education and the coursework they undertake.

This article describes how a special kind of academe–industry collaboration—based on a joint appointment agreement between a university and an industry site—was set up, promoted, and experienced by a professor of technical communication and his student interns. To illustrate the nature and value of this kind of collaboration, the article discusses several of the professor’s research projects, and the teaching scenario connected with this collaboration, as well as the experience of the student interns. The keys to success for such an exchange are to (a) create a clearly structured agreement that is easy for both parties to implement within their respective institutions, (b) promote the agreement to administrators and employees at both institutions, and (c) launch into the exchange with enthusiasm for learning, networking, and finding research projects.