This study explores how a human-centered design (HCD) approach encourages written communication researchers to rethink methodologies when studying wicked problems, particularly in healthcare communication contexts. We argue for “methodological mutability” as a strategy to address complex and evolving challenges in rural healthcare communication. Using design thinking principles, we investigated how generative AI (GenAI) and machine learning can enhance medical communication, streamline documentation, and improve telemedicine usability. Our research revealed that rural healthcare providers view effective patient-provider communication as their primary challenge. This finding led us to pivot toward exploring how AI applications can structure and enhance patient narratives. We advocate for researchers to adopt a designer mindset, integrating methodological flexibility to move beyond problem analysis and instead develop solutions. By embedding HCD, design thinking, and methodological mutability into research design, researchers can prioritize practical interventions when working in spaces beset by wicked problems.

Virtual reality (VR) technologies are increasingly marketed to knowledge workers as productivity tools for focused, immersive work. Yet little empirical research examines the lived experience of sustained VR use for complex academic writing tasks. This study presents a 10-week diary study of a doctoral candidate using VR to compose her dissertation during summer 2025. Through weekly reflective entries, screen recordings, and artifact analysis, we examine the user experience dimensions of immersive academic writing. Our thematic analysis reveals six major findings: (1) technical infrastructure constraints dominated the writing experience; (2) embodied discomfort consistently limited sessions to 30–50 min; (3) affective dimensions shaped productivity; (4) learning curves remained steep throughout the study; (5) task type significantly influenced success, with structured administrative writing outperforming open-ended academic drafting; and (6) technical disruptions fragmented flow and made momentum recovery difficult. We argue that VR writing tools require task-appropriate design, realistic session expectations, and user agency to discontinue when needs are not met. These findings contribute user-centered evidence to technical communication scholarship on emerging composing technologies and offer practical guidance for graduate writing programs.

Communicating risk through public-facing formats like infographics is important in technical communication. Grounding our work in a collection of infographics about extreme heat risk, we argue that understanding attention and memory can help communicators make more effective design choices. This study combined eye tracking with memorability data to determine (a) what elements of infographics (text, visuals) drew attention and (b) what participants found memorable about heat risk communication. Results from our exploratory research found that student designer and community participants (1) spent less time reviewing the bottom quarter of infographics and (2) spent the majority of their time reading text but remembered visual and textual elements equally.

The hybrid exchange project described here aims to facilitate intercultural learning and cultural awareness by promoting meaningful virtual and cultural interactions among students from universities in Kenya, Ireland, and Germany. We collected qualitative data from former participants, who engaged in virtual and in-person exchanges. Our study indicates that hybrid exchange programs effectively promote intercultural understanding, and personal and professional development in technical communication. The program's design, which includes structured activities and social exchanges, contributed to the successful achievement of these goals. Such approaches can serve as a model for improving virtual team dynamics in various sectors, applicable beyond educational contexts.

Video games are forms of multimodal technical communication, conveying complicated information about game goals, mechanics, game physics, and more, to the player in a way that usually feels integrated into the game itself. This article highlights ways that games use interaction to convey information to players, classifying the communicative elements in several popular games into C.S. Pierce's classes of sign (decoratives, indicatives, and informatives). This paper asserts that technical communicators can take cues from video games to design technical communication products that better meet contemporary users’ expectations of agency and interaction—allowing them to explore and discover on their own.

This study revisits Sam Dragga’s research on ethical decision-making in document design, updating it to reflect contemporary concerns. Our findings indicate that participants today perceive the document design scenarios as significantly more unethical than those in Dragga's original study, with heightened attention to accessibility, cultural sensitivity, and social justice. While Dragga's study emphasized concerns over the consequences of document design choices, our results suggest a shift in focus toward the writer's intent. Participants frequently judged deliberate manipulation as unethical, even in cases where no direct harm was evident. These findings highlight the evolving ethical priorities in technical communication and underscore the need for practitioners and educators to reassess and revise the field's guiding principles to align with contemporary values of inclusivity and social responsibility.

Generative artificial intelligence (AI) is reshaping technical communication, necessitating strategies to assess its impact. This article introduces a framework combining human-in-the-loop automation with a task-based approach for communication roles. Effective AI integration requires identifying and organizing key writing tasks to fit into automated workflows. The framework underscores the value of writing expertise and offers practical guidance for practitioners, scholars, and educators. By aligning AI tools with technical communication tasks, professionals can produce accurate and complex communication products. This approach highlights the essential role of human expertise in effective, AI-assisted writing.

This article proposes the Canon to Code (C2C) Auditing Framework for evaluating generative (artificial intelligence) AI output through classical rhetoric, arguing that AI's characteristic failures—guessing instead of knowing, politeness instead of credibility, and confidence instead of judgment—revisit problems that rhetoric has addressed since antiquity. Developed using a rulemaking methodology and drawing on classical rhetorical theory, this framework presents 10 auditing rules that operationalize rhetorical principles into evaluation criteria for AI-generated content, focusing on accuracy, transparency, and accountability. It offers content auditors, technical communicators, and compliance professionals a theoretically grounded method for distinguishing AI output that meets audience needs from output that simulates credibility through pattern matching.

How should academics who work in the field of business communication (or management, professional, or technical communication) think of their work? I propose that business communication should be understood as a sentinel discipline and a designer discipline. By sentinel discipline I mean a community that continually monitors (and responds to) changes in business practice. By designer discipline I mean a community that understands the instructional task as shaping the ways in which graduates will shape (and reshape) business organizations through their communicative behavior.

Community health practitioners face a common challenge of communicating the value of their work because it is intentionally designed to prevent health issues from happening. This case study examines how impact storytelling—a four-question framework developed by a community health manager at a nonprofit health system—mediates between technical expertise and executive's understanding. Through interviews with four Community Health practitioners, this research explains how the framework addresses specific technical communication challenges. This research brings together theory with practice by offering both a transferable framework for nonprofit organizations as well as theoretical insights into how workplace communication tools emerge from workplace practices.

Introduction: This case study's purpose is to make visible the skills and knowledge necessary for the instant localization of screen readers. About the case: The case study examines the work of localization experts at a nonprofit organization in Hungary, who localize the proprietary Job Access with Speech (JAWS) screen reader software and support its target users. Situating the case: The study was informed by research in translation studies and localization-focused literature within the field of technical and professional communication. Research on accessible usability and software design was also consulted. Methods/approach: Participant observations and interviews with employees of the nonprofit organization and with the software's users were conducted. Data were transcribed, then coded using qualitative data-analysis methods. Codes that emerged from the data were grouped into themes to create a narrative interwoven with quotes about the activities of localization experts. Results/discussion: The findings from this study show that the instant localization process used by localization experts of this software requires a specific set of skills in addition to those used in project-based approaches to localization. Additional language and communication skills, as well as programming knowledge to develop additional program features and training materials, were found to be essential for addressing all users’ needs. Conclusion: Technical and professional communication practitioners can contribute to the localization of adaptive technologies through their strong usability, user experience, and communication skills.

About the case: While several established user-experience research (UXR) methods can reach far-away users (e.g., remote usability testing), the digital divide makes implementation difficult, especially for rural populations facing barriers to transportation and high-speed internet. Situating the case: Web surveys can eliminate these concerns by providing customization for specific use cases, gathering both qualitative and quantitative data, and combining multiple questionnaires and/or UXR methods within them. Our case study demonstrates an instance where our lab—Auburn University's Lab for Usability, Communication, Interaction, and Accessibility—used advocacy-based HCD and design thinking (DT) to develop a nonstandard UXR Qualtrics web survey to solve our client's wicked problem: designing a usability test for rural audiences unable to travel to our lab while also considering time constraints and technological literacy. Methods: Our survey design followed the Nielsen Norman Group's adaptation of DT, and our process was informed by academic research on: 1. Survey design, question formats, and response bias, 2. Existing user-experience (UX)/usability methods, and 3. Mixed-methods approaches to UXR. Discussion: Our work suggests this tool can potentially serve as the UX testing situation itself, implementing multiple in-person research methods (i.e., heatmapping, user interviews, card sorting) virtually. Conclusion: We conclude with six survey design suggestions and a discussion of how this nonstandard UXR tool can reach underrepresented or vulnerable populations, serving to empower and advocate for users. We suggest that using DT to ideate new UXR methods is a means for UXR practitioners conducting future studies to better address the wicked problems they will face.

Content personalization or tailoring content as per the needs of users has been a focus of technical communicators’ work since a very long time. Recently, algorithms have helped trace users’ characteristics such as devices they use, platforms they work on, local language spoken, etc. to personalize content through strategies like responsive content, automatic translation and so on. AI tools have extended algorithmic capabilities for personalization, but at the same time increased the randomness of personalized content. That is, algorithms produce different results for the same user at different times or different results for different users at the same time with the same prompt thus shifting the agency of both rhetors (or content creators) and the audience (or content users). While conventional technical communication pedagogy has focused on writing for users, and more recently on writing for algorithms which serve the users, today it is crucial to understand how technologies like AI impact knowledge consumption processes from a user experience perspective? And how can we teach content personalization and adaptive techniques in the increasingly digital spaces of audience interactions? These questions motivated our research. To follow the roles of algorithms and technical communicators closely, we analyzed three different case studies where algorithms are responsible for a high level of personalization beyond the decisions made by technical communicators. Our findings suggest that we must teach students to investigate concepts such as user personas in UX for understanding audiences, several methods of decision-making for content assets, and rhetorical ecology for a holistic view of content production to dissemination.

This paper highlights the reflective experiences of five graduate students who emerged as practitioner-scholars in the field of technical and professional communication (TPC) through their participation in the Spring 2025 graduate course, Writing Grants and Proposals, at Sam Houston State University. The semi-simulated, Better Sam Program assignment, grounded in a community-engaged and social justice framework, required students to develop unsolicited full proposals addressing local issues or opportunities within SHSU or the Huntsville community. This assignment challenged students to align their proposals with community needs while engaging in ethical, research-driven practices. Drawing on extensive community engagement, students developed proposals that were not only realistic and contextually grounded but also reflective of broader social justice concerns. The reflective process, guided by structured questions, encouraged students to critically analyze their proposal development experiences and consider the broader implications of their work for community advocacy and social responsibility. This paper presents these reflections, offering insights into how grant writing can be a transformative educational experience that fosters critical thinking, ethical engagement, and social impact.

The first yearbook of the Michigan College of Mines (1915–1916) included a feature about the short-lived student drama club, the “Micomi Club” (1911–1914). It was ending because male students could no longer play female characters: “no mining engineer could be a lady.” Using historical case study methods, this article argues that the yearbook feature demonstrates, in content, worries about the destabilizing potential of drag performance and, in form, the uses of humor in technical writing.

This article describes a gamified technical writing assignment inspired by the Hunt a Killer board games. Students solve a fictional mystery by analyzing AI-generated technical documents as an introduction to the most common deliverables and genres in the field and practice of Technical and Professional Communication. Grounded in research on gamification and AI, this activity fosters experiential learning by situating technical writing genres as both structured and dynamic tools. By combining genre analysis with collaborative problem-solving, the assignment offers a novel approach to teaching genre in technical writing, emphasizing flexibility and critical thinking.

The study highlights the crucial role of professional social media and LinkedIn instruction for students seeking employment. An analysis of 20 business and technical communication textbooks identifies significant gaps between textbook guidance and real-world expectations. Some textbooks in both fields fall short in offering actionable strategies for creating and maintaining a professional social media presence. While many textbooks emphasize the importance of social media or LinkedIn, most fail to provide concrete examples or best practices, such as keyword optimization for AI, effective networking strategies, and best practices for posting content. Grounded in digital literacy theory and professional identity formation, the study provides teaching recommendations, including the identification and adoption of supplemental materials to teach professional social media usage.

Agile methodologies often do not explicitly include the process of creating user documentation, consistent with the idea that documentation should be minimal to create efficient processes. While Agile provides several advantages for technical communicators, these processes also raise challenges that technical communicators creating user documentation need to address, including collaborating with development teams and evaluating the usability of user documentation. Building on existing research, this qualitative study aimed to understand both the advantages and challenges of Agile and illuminate how technical communicators and their colleagues address the challenges. We interviewed 14 practicing technical communicators and their colleagues over 3 months in the fall of 2022. Participants worked in six software development organizations across the United States, with one working in Europe. We analyzed results qualitatively to discern findings focused on three topics—general advantages and challenges of creating user documentation in Agile contexts, the dynamics of technical communicators interacting with Agile development teams, and the effects of Agile on assessing the usability of user documentation. We offer suggestions for practitioners and educators as they consider how Agile affects the creation of user documentation, leveraging the benefits of Agile, and addressing challenges in innovative ways as demonstrated by participants in this study. Future research will provide even richer perspectives.

The CIA's Operation PBSuccess represents a pivotal moment in Cold War securitization that illuminates technical communication's role in security contexts. We use Haas and Frost's apparent decolonial feminist (ADF) rhetoric of risk to trace how communicators mediated security logics across cultures and networks while exploiting technological asymmetries between the US and Guatemala. Building on theories of risk and (in)security framing, we demonstrate how the scriptwriters and hosts of Radio Liberación , as technical communicators, functioned as security actors complicit in the decades-long aftermath. We conclude by calling on technical communicators to approach risk communication through continued decolonial praxis.

This article demonstrates how biometric technologies operate through security logics, and how technical communicators can resist the process of securitization through what we refer to as “opt-out logics.” We question security logics through a case example of public-facing documentation from the Transportation Security Administration on the use of biometric technologies for domestic travel at airports across the United States. Our analysis focuses on three security logics: improving efficiency, mitigating risk, and paternalistic concern for passenger experience. To consider how these logics structure encounters, both authors provide personal narratives of their experience with biometric technologies in airports. Finally, drawing from tactical technical communication, we offer opt-out logics as modes of resistance in three categories: documentation, pedagogy, and design. We argue tactics of resistance are ways technical communicators can engage in resisting the expectation to opt in to systems.

This article builds a heuristic that raises the artificial intelligence (AI) literacy of Latine students. Nefarious people are exploiting marginalized Latine communities by using AI in creative partnerships, similar to those described in technical communication research, to build social profiles of Latines. These people are rhetorically using AI in passive-income and voice-over scams that target Latines who are insecure about their financial and citizenship situations. The heuristic offered here guides instructors on how to increase Latine students’ AI literacy by making these students aware of the rhetorical relationships between nefarious individuals and AI.

Combining keystroke logging, screen recordings, interviews, and text quality assessment in two mixed-methods studies with technical writers, this research (1) identifies defining variables of technical writing processes and (2) examines their correlations with and predictive power for text quality. Study 1, an exploratory investigation with 10 participants, identified 22 distinct writing behaviors under six categories of information searching, information reusing, content shaping, organization structuring, language styling, and layout designing during planning, translating, and reviewing sessions. These behavioral variables, together with time-related variables, were subsequently analyzed as “process indicators” in a comparative experiment with 43 participants across experience levels. Results of Study 2 revealed significant differences among experience levels in writing speed, planning duration, pause, search, reuse, content shaping, and structuring. Detailed planning and systematic content/structure editing were strongly associated with higher-quality texts. Building on these findings, we propose a process model of technical writing, explain its correlations with writing score, and depict process profiles of different experience levels. We also highlight the importance of information processing skills in enhancing writing efficiency, offering empirical guidance for technical writing instruction and professional training.

Background: Technical and professional communication (TPC) poses a challenge to international professionals (IPs) who are not L1 English speakers or professional communicators. Literature review: There are numerous linguistically low-resource industries which represent high economic and cultural value domestically and internationally. Such is the case of the wine and olive oil sectors in Spain, which have a significant global projection, though their communication in English is often labeled as deficient. Research questions: This study explores the needs, attitudes, and challenges faced by IPs of these fields in Spain. The aim is to be able to develop appropriate actions and tools that help improve the communicative process in this and other linguistically low-resource technical communication scenarios. Research methodology: To define the dynamics in which low-resource L2 English professionals participate, we carried out a demographic study. Specifically, a national survey was conducted focusing on the writing of tasting notes as domain-specific texts produced by Spanish L2 English professionals of the fields. Results: The results show that IPs use language service providers when they can afford it. Otherwise, they employ mainly Machine Translation, risking textual quality and communicative success. Nevertheless, participants show awareness of the relevance of participating in international communication using adequate linguistic means. Conclusion: We conclude that IPs from linguistically low-resource domains strive to find means to engage in international TPC but cannot find adequate tools for it. Institutional and research efforts need to materialize for all segments of society to benefit from language policy and technological advancements.

Businesses increasingly use Artificial Intelligence (AI) Applicant Tracking Systems (ATS) to screen job applicants’ résumés. A summative content analysis auditing how 18 business communication, business English, and technical communication textbooks cover résumés and AI ATS found a lack of consensus. The study identified the challenge of offering specific advice on emerging AI technology in textbooks. The article recommends writing and teaching practice changes when discussing emerging technology and creating or using textbook content.

This study examines the role of risk visualizations in public health communication through an analysis of the MyWater-Flint Map and Flint Service Line Map , developed during the Flint water crisis. Applying a newly proposed social justice-oriented framework for risk visual design, the study evaluates these maps' effectiveness in communicating risk through dimensions of accessibility, accountability, ethics, productive usability, hybrid collectivity, open systems, and circulation. Findings highlight the importance of community participation in the production and dissemination of risk visualizations. This work sheds light on visual risk communication theory, professional practice, and technical communication instruction.

For those like me who were eagerly awaiting the publication of the second edition of Document Design: From Process to Product in Professional Communication , you will not be disappointed! The new edition exceeds my expectations for updated content and examples—while staying true to the original focus on design theory and principles in practice. It balances foundational aspects of visual rhetoric and usability, while providing new insights on digital technologies and production.

In Feminist Technical Communication , Erin Clark both articulates and demonstrates an apparent feminist lens on the idea of slow crisis. She does this through a case study of the Deepwater Horizon Disaster (DHD), the 2008 oil spill into the Gulf of Mexico in which the lack of clear answers on health impacts demonstrates a critical need for transparency. By tracing DHD through a feminist lens and under the realm of crisis management, Clark raises important questions about what we mean when we talk about efficiency, how we define crisis, and how critical these questions are to the reconsideration of technical communication as neutral or objective. Her primary argument focuses on her theoretical contribution of apparent feminism that works to acknowledge and bring to light the need for explicitly feminist practices. Through Feminist Technical Communication , Clark provides scholars, practitioners, and community members with a new approach to crisis and risk communication.

This article examines how technical communicators, specifically concerned with the overlap between design, community, and security logics, can better understand how certain ideals around security, surveillance and safety can reinforce or resist narratives about state-sponsored protections. We use the public and political controversy surrounding the Atlanta Public Safety Training Center (Cop City) as a backdrop for engaging the questions regarding technical communicators potential for intervening into unjust security logics that impact the environment and marginalized communities.

This article is the result of a multiyear collaboration between a tech comm professor, agricultural education faculty, an Extension agent, and 12 producers, and explores agritourism as a form of tactical technical communication (TTC), whereby agricultural producers advocate for themselves and their communities through communication about complex food systems with farm visitors. Through interviews, surveys, and observations, we learned what forms of TTC producers are already doing, what research is needed, and what our next steps need to be in supporting their communication goals with regard to agritourism. Our research offers key insights for technical communication practitioners working in Extension or in other capacities where they may be able to train producers, park rangers, or subject-matter experts in other fields who may not yet regard themselves as technical communicators, but who are poised to practice TTC with an attentive audience.

This article the Doomsday Clock and the Nuclear Football as interconnected technical communication artifacts that function as two sides of a “spurious coin” in the securitization of nuclear deterrence. While the Clock externalizes existential risk through apocalyptic rhetoric, the Football internalizes it within exclusive military command structures—together legitimizing perpetual nuclear crisis. Drawing on technical communication scholarship and critical security studies, the analysis argues that both artifacts sustain nuclearist ideology by reinforcing deterrence as common sense. The Clock's ominous countdown and the Football's ever-present launch capability are mutually validating and together normalize nuclear brinkmanship as the price of global security.

Jennifer L. Bay is professor of English at Purdue University, where she teaches undergraduate courses in the professional and technical writing major and graduate courses in technical and professional writing, community engagement, experiential learning, and rhetorical theory. Her work has appeared in journals such as the Journal of Business and Technical Communication, Journal of Technical Writing and Communication, IEEE Transactions on Professional Communication, and Technical Communication Quarterly.Felisa Baynes-Ross is an assistant course director of English 1014 (writing seminars) and senior lecturer in English at Yale University where she teaches courses in expository writing, creative nonfiction, and pedagogy. Both in her teaching and writing, she is interested in aesthetics of dissent, which she explores in medieval polemical treatises and poetry and historical narratives on the Caribbean. Her published work appears in the Journal of Medieval and Early Modern Studies, Caribbean Quarterly, and The Caribbean Writer.Caitlin Cawley is the assistant director of the writing program and an advanced lecturer of English at Fordham University. She teaches courses in twentieth and twenty-first-century American literature, composition and rhetoric, critical theory, and film studies. Her scholarship has appeared in the Journal of the History of Ideas, Journal of American Studies, The Faulkner Journal, and The Oakland Review and has received generous support from the US Army Heritage Center and the National Endowment for the Humanities.Tracy Clark is a senior lecturer in the Professional Writing program at Purdue University. Research interests include accessibility and usability, public health communication, multimodal content development, and the intersection of gender identity and neurodiversity in technology use.Garrett I. Colón is a doctoral candidate in the Rhetoric and Composition program at Purdue University and the assistant director of content development for the Purdue OWL. His research interests include technical and professional communication, user experience design, community engagement, and writing across the curriculum.Adrianna Deptula is a current doctoral student in the Rhetoric and Composition program at Purdue University. Her research interests include science, technology, and medicine (STM); patient advocacy; and new materialism.Shelley Garcia is associate professor of English at Biola University where she teaches courses on race, gender, and culture in American literature, as well as composition and rhetoric. She has published on Chicana feminist authors who write across genre, focusing on the intersections of form, identity, and resistance. Additional research interests that have emerged from her teaching include the role of literary studies in developing intercultural competence, the theme of abjection in Toni Morrison's novels, and representations of the femme fatale in American modernist fiction.Eliza Gellis is a recent graduate of the Rhetoric and Composition doctoral program at Purdue University. Her research interests include comparative rhetorics, public and cultural rhetorics, rhetorical theory, and pop culture.Caroline Hagood is an assistant professor of literature, writing, and publishing and director of Undergraduate Writing at St. Francis College in Brooklyn. Her scholarship has appeared in journals including Resources for American Literary Study, Texas Studies in Literature and Language, Pennsylvania Literary Journal, and Caribbean Literature, Language, and Culture.Emily Rónay Johnston is an assistant teaching professor in writing studies at the University of California, Merced, and a New Directions Fellow through the Andrew W. Mellon Foundation. She holds a PhD in English studies from Illinois State University, an MFA in creative writing from the University of Alaska, Fairbanks, and a BA in women's studies from the University of California, Davis. Prior to academia, she worked in a domestic violence shelter and an addiction recovery center for women. She has published articles on the relationship between writing and adversity, as well as the restorative promises of writing pedagogy in the face of adversity, in College Composition and Communication (2023), Writers: Craft & Context (2022), Rhetoric of Health and Medicine (2020), and elsewhere.Pamela B. June is associate professor of English at Ohio University Eastern, where she teaches women's literature, American literature, literature and social justice, and writing courses. She is the author of two books, Solidarity with the Other Beings on the Planet: Alice Walker, Ecofeminism, and Animals in Literature (2020) and The Fragmented Female Body and Identity: The Postmodern, Feminist, and Multiethnic Writings of Toni Morrison, Theresa Hak Kyung Cha, Phyllis Alesia Perry, Gayl Jones, Emma Pérez, Paula Gunn Allen, and Kathy Acker (2010). In 2021, she earned the Ohio University Outstanding Professor Award in Regional Higher Education.Nate Mickelson is clinical associate professor and director of faculty development in the Expository Writing Program at New York University. He is author of City Poems and American Urban Crisis, 1945 – Present (2018) and editor of Writing as a Way of Staying Human in a Time That Isn't (2018). Nate's scholarly writing has appeared in Criticism; Journal of Modern Literature; Journal of Urban Cultural Studies; Learning Communities Research and Practice; and Journal of College Literacy and Learning.Ryan Michael Murphy is an assistant professor of business communication in the department of business information systems at Central Michigan University. He completed his PhD in rhetoric and composition at Purdue University in 2022. His current research focuses on the transfer of knowledge and skills between academic and nonacademic settings with a special interest in the ways business communication pedagogy can better recognize the experiences and knowledge students bring into the university.Jenni Quilter is executive director of the Expository Writing Program and assistant vice dean of general education in the College of Arts and Sciences at New York University (NYU). She is author of Hatching: Experiments in Motherhood and Technology (2022) and Painters and Poets of the New York School: Neon in Daylight (2014). She's currently writing and publishing about silent cinema, bodybuilding, Zeno's paradoxes, Afro-futurism, North African piracy, Norway, and animal migration. Quilter won NYU's Golden Dozen Teaching Award in 2014.Sahar Romani is a clinical assistant professor in the Expository Writing Program at New York University (NYU), where she teaches in the College of Arts and Sciences. She has published poems and essays in Guernica, Poetry Society of America, Entropy, The Offing, The Margins and elsewhere. She's received fellowships from Poets House, Asian American Writers’ Workshop, and NYU's Creative Writing Program.Megan Shea is a clinical professor and faculty mentor in the Expository Writing Program at New York University, where she teaches in the Tisch School of the Arts. Shea is the author of Tragic Resistance: Feminist Agency in Performance (2025). Her articles have been published in Theatre Journal, Theatre Topics, and the Journal of Dramatic Theory and Criticism. Shea is also an actor, director, and playwright. Her gender-bending play Penelope and Those Dang Suitors was selected as a 2018 winner in Hudson Valley Shakespeare's ten-minute play contest.Christina Van Houten is a clinical associate professor in the Expository Writing Program at New York University, where she teaches in the Tandon School of Engineering. She is completing her first book Home Fronts: Modernism and the Regional Framework of the American Century. Her articles have been published in Comparative Literature Studies, Women's Studies, Politics and Culture, and Workplace: A Journal of Academic Labor.Bethany Williamson is associate professor of English at Biola University, where she teaches courses in British and global literatures, literary theory, and academic writing. Her current interests include ecocritical approaches to the long eighteenth century and articulating the humanities’ value in the age of artificial intelligence. She is the author of Orienting Virtue: Civic Identity and Orientalism in Britain's Global Eighteenth Century (2022), as well as articles in journals such as Eighteenth-Century Fiction, the Journal for Early Modern Cultural Studies, South Atlantic Review, and ABO: Interactive Journal for Women in the Arts, 1640–1830.Elisabeth Windle is senior lecturer of English and women, gender, and sexuality studies at Washington University in St. Louis, where she teaches advanced writing courses and introductory courses in gender and sexuality studies, as well as courses on queer US literature, true crime, and contemporary fiction. She formerly taught in the College Writing Program. Her work has been published in MELUS and Camera Obscura.Mira Zaman is an associate professor of English at Borough of Manhattan Community College, City University of New York. Her research centers on representations of the devil in eighteenth-century British literature, and she is also passionate about teaching composition and rhetoric. Her scholarship has appeared in Persuasions, ANQ, Marvell Studies, and Eighteenth-Century Life.

Indian technology start-ups have flourished in the past decade in sectors such as ride-hailing, hotel-booking, and at-home personal services, which have been supported by national programs and Silicon Valley ideas of market disruption. Drawing on Miller’s foundational work on “technological consciousness,” this article demonstrates how start-up origin stories construct an ethos that is aligned with nationalist and casteist privilege, which are the closed system's principal values. Expanding northern hemispheric exclusionism, the article contributes to the interdisciplinary study of entrepreneurial, professional, and technical communication with a critical view of how globalized discourses legitimize individual entrepreneurship by strengthening and obscuring the ideological tension between casteism and meritocracy.

Mainstream artificial intelligence (AI) is an extractive industry that exploits both humans and nonhumans. The extractive underpinning of mainstream AI systems means that technical communicators must be careful when advocating for accessibility and inclusivity in AI because those efforts may expose marginalized groups to further exploitation. Extractive AI also necessitates that technical communicators reconsider how their own discipline may be complicit in the damaging logics and practices of extraction.

Background: The movement in recent decades from the waterfall model to the Agile framework, especially in software development, has transformed the nature of technical communication throughout product development processes. Literature review: Although several researchers have studied the roles of effective technical communication in Agile environments, more insights are needed, especially in how teams adapt Agile communication principles to fit their circumstances. Research questions: 1. How do people communicate effectively throughout phases of the Agile development process? 2. How do participants adapt typical Agile/Scrum communication practices to address challenges and fit their circumstances? Methodology: In this qualitative observational study, we interviewed and observed professionals to explore technical communication practices throughout phases of the Agile development process and to explore how teams used and modified common Agile/Scrum practices in given contexts. Results: We investigate the nature of effective technical communication throughout the typical phases of the Agile process and note a variety of ways in which participants modified conventional practices to fit their situations. Conclusion: Participants highlighted the indispensability of effective technical communication in Agile processes and developed innovative ways to adapt communication practices based on their unique experiences and situations throughout the development process. The findings illuminate useful practices and offer implications that will benefit organizations, practicing professionals, students, and educators.

Background: Technical and professional communication and user experience (UX) have become intertwined as sister disciplines. Graduates of technical communication programs are pursuing jobs in UX and researchers in technical communication are studying UX. Literature review: At the same time, little attention has been paid to the skills required for jobs such as UX designer and UX researcher, though one landmark study a decade ago was the first to detail such trends. Research questions: 1. What language do employers use to explain UX job skills? 2. What specific job titles do employers describe when advertising UX positions to potential applicants? Research methodology: As part of an ongoing research project examining nearly 15,000 job ads from the US, in this article, we will analyze a corpus of UX job ads for trends including specific roles that are emerging within UX as definable occupations. We do so by identifying trends in keyword usage across job ads, as well as zeroing in on skill sets that seem important to employers looking to hire UX professionals. Results/discussion: Our findings extend previous research to detail stronger differentiation between the skill sets required of UX designers and UX researchers, as well as revealing new roles previously unexamined in past literature. Conclusions: Several new skill sets emerging in UX are important to introduce to students, including new visual design tools, product design skills, and project management skills. We owe it to our students to continue to track skills that emerge in this fast-moving field.

Queer Techné: Bodies, Rhetoric and Desire in the History of Computing is a little book doing big things. Author Patricia Fancher presents a well-theorized recovery of both queer lives and the lives of women in the history of computing, something of great import to scholars in technical and professional communication (TPC). Fancher engages with queer theory, rhetoric, technical communication, historiography, archival studies, mathematics, computers, and engineering, resulting in a robust interdisciplinary work. At the center of the book is Alan Turing, a pioneering mathematician and gay man, but just as important are the people around him—his queer community and the women of the University of Manchester Computer Lab. Fancher uses queer and embodied techné to explore these communities and the writing that occurred within them. Through this, she presents a case that pushes back against popular narratives of Alan Turing as a solitary genius while also bringing forward the embodied human presence in computing and TPC.

We provide a tour of the ecology of emerging digital tools and artifacts that increasingly mediate public engagement with science in the context of environmental decision making. As our examination of emerging technologies in this context illustrates, while not all technical communication is science communication, science communication is increasingly also productively viewed as technical communication.

Social media, the pandemic, and environmental hazards have all played a role in shifting the landscape of risk communication. This paper takes a retroactive risk approach to study how COVID-19 messaging was shaped in the first 2 years of the pandemic. Using a corpus of 764 news releases from five health departments, I combine corpus analysis with coding based on government capacities to show that health departments highlighted public health data (surveillance) and risk guidance (governance), while downplaying enforcement (coercion). This process of revisiting communication from an acute risk phase can help us recalibrate how public health roles are constituted through language to prepare for future events.