<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Participant recruitment is a difficult stage of the research process, often resulting in considerable time and cost, with challenges in the diversity, quantity, and quality of participants. Existing scholarship on recruitment focuses on recruitment outcomes, specifically the development of a useful sample. This article directs attention from outcomes to processes by reconsidering this transactional, sample-building process as a relationship-building process through the lens of invitational rhetoric. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> The study analyzes the advertisements used on university study discovery sites (SDSs) to initiate participant recruitment and build sustainable relationships with the community. Universities rely on study advertisements to initiate recruitment on SDSs, which can serve as the foundation for the participant-researcher relationship. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> This case is situated in larger calls for research efficiency and the technical and professional communication discipline's call for less transactional and more personalized recruitment processes. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> After tracking and defining the rhetorical moves in study advertisements, the moves are characterized through invitational rhetoric to assess how they create conditions for value, safety, and freedom. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> This study finds that the main rhetorical moves of the advertisements are establishing credentials, introducing the offer (offering the product or service, essential detailing of the offer, indicating value of the offer), including study identifiers, and soliciting responses. The moves enacting invitational rhetoric are attentive to building reciprocity, transparency, and agency. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> To avoid transactional relationships with participants, researchers can incorporate invitational rhetoric into their recruitment materials by creating the conditions for value, safety, and freedom.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> This article provides a critical interface analysis of the US Citizenship and Immigration Services (USCIS) website to reveal how systemic oppressions embedded in governmental websites create injustice among minoritized communities. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> We situate this research within the existing scholarship about the multilingual user interface, usability studies, and the issues of linguistic social justice as it intersects with technical and professional communication. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How does the USCIS website's content cater to diverse immigrant populations in terms of usability, specifically considering Web Content Accessibility Guidelines (WCAG) for accessible websites? 2. From a user-experience perspective, are the USCIS website navigation tools obtrusive in presenting information? Are there issues of power and privilege through the inclusion/exclusion of certain voices? 3. What ideological and cultural assumptions does its interface design impart to diverse website users through its tools, content organization logic, and visual style? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research method:</b> Working under the critical interface analysis framework and adopting a walkthrough approach, we analyze the official website of the USCIS. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> The USCIS website prioritizes English or Spanish proficiency, potentially excluding users with other diverse language backgrounds. First-time users lack immediate access to essential features, and the site overlooks the needs of its diverse immigrant population, with limited language options, multimedia resources, and occasional discrepancies in content. Using terms like “alien” contradicts the inclusive image the US aims for. The Multilingual Resource Center faces document translation shortages, contributing to a potential digital divide. Inclusive design choices are crucial for creating a welcoming environment and addressing these concerns. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> These findings have implications for understanding the rhetorics of immigration policy, power, identity, and government perceptions.

Introduction: This article presents the results of an integrative literature review on artificial-intelligence (AI) literacy and AI ethics in technical and professional communication (TPC). This article demonstrates how these concepts have or have not been discussed and studied by the field. By analyzing the literature from adjacent fields and trade journals, this article sets the groundwork for pedagogies and best practices that prepare technical and professional communicators to evaluate AI technologies using ethical perspectives. Research methodology: We used the hermeneutic methodology to conduct a systematic literature review that allowed repeated cycles of searching, filtering, and interpretation across wide-ranging, interdisciplinary academic sources. Following this method to include and exclude sources resulted in a total of 32 articles that describe different case studies, frameworks, theories, and other pedagogical activities to incorporate AI ethics literacy in the curriculum. Results and discussion: Recent trends within AI ethics education document and advocate for a redesign of educational programs and curricula. To be more intentional in adopting AI ethics in pedagogy, we propose a thre -level framework (consisting of institutional, course, and instruction levels) that can be aligned to include AI ethics literacy in course and program objectives and outcomes. By drawing from technical communication work on AI literacy and mapping other TPC work that can be utilized for teaching AI ethics, we recommend incorporating AI ethics in existing courses or new ones. We also list the challenges of choosing one approach over another. Conclusions and further research: A systematic approach to AI pedagogy can help TPC instructors use existing resources to help students use, understand, and evaluate AI technology in strategic ways. This research can be expanded to include new pedagogical approaches, and by drawing connections of AI ethics to specific TPC theory, especially social justice and audience analysis.

Research problem: In our increasingly globalized world, the fields of technical and professional communication (TPC) and translation studies (TS) share many points of contact, especially among practitioners. However, within academia, the fields remain largely siloed. To help bridge the gaps between TPC and TS, to advance interdisciplinary research in the two fields, and understand how technical communication and translation can be discursively integrated, this article offers an integrative literature review of research in TPC and TS that focuses on intersections between the two fields. Research questions: 1. What are the research questions, purposes, and objectives in the research under study? 2. Who is represented in the literature, and what languages do they speak? Methodology: To understand how the fields are converging, we conducted a staged integrative literature review of peer-reviewed journal articles and book chapters in TPC and TS. Next, we performed a thematic analysis to investigate patterns across the collected literature. Results and conclusions: Our analysis suggests five themes that help connect research and practice in TPC and TS, including pedagogical approaches for training students for careers in international technical communication and translation; collaborations among practitioners in both fields; questions of social justice, language diversity, and language access; available resources and tools; and the role of culture in translation. We conclude by advocating for a stronger integration of the two fields and by suggesting how to build on the foundations of research work conducted in the five identified themes.

Introduction: Recently, the exponential rise of mobile health applications (mHealth apps) has drawn the attention of healthcare practitioners worldwide. This case study investigates Nepalese healthcare practitioners’ perceptions and use of mHealth tools designed in the Global North (GN). The study also explores strategies for fostering inclusivity and accessibility of these tools within Global South (GS) healthcare settings. About the case: Healthcare practitioners in Nepal widely use GN mHealth apps, such as Medscape, for diverse purposes, including aiding health-related decisions and accessing pharmaceutical and disease information. Apps like Medscape offer valuable information on diseases, conditions, and medical procedures, proving highly beneficial for treating patients in critical care situations in GS countries like Nepal. Situating the case: mHealth apps have significantly transformed healthcare delivery in resource-limited, low-income GS countries such as Nepal, enhancing accessibility and efficiency in medical services. However, research in the technical and professional communication (TPC) field regarding how GS healthcare practitioners perceive and interact with emerging digital health technologies within resource-constrained healthcare contexts is scarce. Methods: To gather data, 12 Nepalese healthcare practitioners were interviewed about their perception and use of GN mHealth apps, with a particular focus on Medscape. Results: In addition to the potential benefits of using the case app, participants indicated the need for designing culturally sensitive and context-appropriate mHealth technology. Moreover, results suggest that GN mHealth tools should be tailored to the diverse needs of underserved and underrepresented GS users to promote inclusivity and self-efficacy. Conclusion: Adopting justice-oriented localized user-experience design approaches that value diversity, equity, and social justice can help build a more inclusive form of health communication.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> In this article, I examined 10 technical and professional communication books (TPCBs) to get a glimpse into whether and how the authors discuss bias in language (BIL), which I argue is a diversity, equity, and inclusion (DEI) and social justice issue that warrants responsiveness in the technical and professional communication (TPC) field. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> I situate this analysis in relation to research about BIL, the pejorative impact of BIL on people and groups, and the DEI and social justice conversation, research, and action within the TPC field. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. Do TPCB authors discuss BIL to illuminate the interplay of language use and equity and inclusion? 2. If so, what types of biases are discussed? 3. What do their BIL discussions include? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> Using content analysis, I examined 10 TPCBs to determine whether and how the authors address BIL. When found, I documented the presence, frequency, and composition of all BIL discussions for all 10 TPCBs analyzed. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> I found that nine out of the 10 TPCBs examined include discussion of BIL, and of the BIL types found, sexist/gendered language was mentioned the most—appearing in nine of the 10 TPCBs. I provide tables to show the composition of the authors’ BIL discussions. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> I conclude with three recommendations to TPCB authors (as well as to practitioners, researchers, and educators surveying TPCBs for practice, research, and teaching), discuss implications and the limitations of my analysis, and give my final thoughts.

Presents papers from the International Professional Communication Conference that was held in Limerick, Ireland, 17–20 July 2022. The conferences solicited practical ideas for redressing specific manifestations of injustice rather than theorize or deliberate about the nature of social justice.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> News media play a critical role in communicating risks and shaping public perceptions of social issues. Covering a multilayered disaster that grew from a local story to a national one, the ways that news media at different levels construct the Flint water crisis have not been previously explored. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Despite the well-established role of journalism as a government watchdog, news media do not neutrally mirror every social event. Instead, news reporting, highly mediated by language, is filled with political interests, values, and attitudes. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How did local/regional and national newspapers construct the Flint water crisis? 2. Are there any similarities and/or differences in local/regional and national news construction of the Flint water crisis? 3. What are the practical implications for media coverage of risks, emergencies, or crises? 4. What are the methodological implications of this study for professional communication research? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> This study integrates corpus linguistics and critical discourse analysis to analyze 1858 news reports about the Flint water crisis published between 2014 and 2018. I use keywords as a core analytical technique to compare the local/regional and national news coverage. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> The results show that both local and national news reports overemphasized government activities while downplaying the unofficial voices of Flint residents and community activists. In addition, national newspapers were more likely than local newspapers to use racial cues in describing the Flint community and to associate the crisis with other social problems. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> This study suggests that news media should provide wide coverage of the affected community's efforts in risk/crisis communication rather than reproducing official messages. News representations should be cautious of strengthening stereotypes or forming negative conceptual associations of traditionally disenfranchised communities.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> This article reports on survey-based research of technical and professional communication (TPC) teachers and administrators, illustrating how these participants implement social justice and intercultural communication pedagogies in service learning (SL). <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review:</b></i> We situate this research in relation to existing scholarship about SL in TPC, SL and social justice, and SL as it intersects with intercultural communication. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research question:</b></i> How do technical and professional communication teachers and administrators across the US infuse their SL pedagogies with social justice and intercultural communication theories in practice? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research methodology:</b></i> Using purposive sampling, we surveyed 55 TPC teachers and administrators about their experiences with and attitudes toward social justice and intercultural communication in SL. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results/discussion:</b></i> We identify what courses are reported as sites of SL projects as well as participants’ self-reported perceptions about social justice in SL. In addition, we outline four themes related to the application of social justice and intercultural communication theories to SL: activities, constraints, points of resistance, and goals and outcomes. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusion:</b></i> We conclude with recommendations for TPC administrators and programs, and by briefly discussing implications for TPC practitioners and future directions for research.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Design thinking has gained popularity over the last few decades due to its promise for social innovation and user-centered solutions for technical communication practices and pedagogy. Yet, our increasingly complex sociotechnical climate calls for the historical examination of the decades-old problem-solving model and re-envisioning of the prospect of design thinking in academia and industry. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. What prominent historical narratives have informed design-thinking values and practices as we know them today? 2. What could be the future of design thinking in the technical communication profession? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> This article interrogates the historiography of design thinking by mapping its dominant narratives and constructs antenarrative futures by weaving adjuvant accounts into new trajectories for technical communication purposes and aspirations. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Based on the mapping of historical traces of design-thinking narratives, this article presents two root accounts of design-thinking development—the efficiency narrative and the participatory narrative—with key identifiers and examples. Retracing the stories to highlight stances of nondominant sources, the findings indicate the importance of social advocacy through two main antenarratives—inclusion and social justice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion and future research:</b> Taking into account the antenaratives of design thinking, future applications should center inclusion and social justice advocacy in academic as well as industry settings. Future studies may investigate this approach to implementing design thinking and examine the corresponding outcomes.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Background:</i></b> Computer programming faces persistent problems of inequity. In response, bootcamps and workshops have rapidly responded by offering an introduction to coding literacy intended to increase access and representation in the tech industry. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Prior research on software development focuses primarily on workplace contexts. This study considers bootcamps and workshops outside the workplace for minoritized and marginalized software developers to better understand the institutional contexts in which programming is taught and made. In so doing, it contributes to ongoing conversations on strategies for social justice in technical communication. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. How do bootcamps and workshops function as sites of coding education? 2. What strategies do activist programmers use in bootcamps and workshops to work towards social justice goals? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Methodology:</i></b> For this research, I interviewed organizers, instructors, and participants at three coding workshops and bootcamps for marginalized communities. I also conducted participant observation of the workshops, collected educational materials, and analyzed the interview transcripts using a grounded theory approach. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results and discussion:</i></b> This analysis revealed how coding workshops and bootcamps operate as literacy sponsors, contributing to a transformative access for participants. More specifically, my research describes how activist programmers craft open, inclusive, and culturally aware pedagogies by attending to access, representation, community, and active learning, ultimately facilitating an affective coding literacy.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Technical and professional communication (TPC) audiences are increasingly international and intercultural. Some of these audiences, such as US asylum applicants, may be vulnerable and suffering trauma following violations of their human rights and dignity. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> TPC has the potential to either intensify the oppression previously experienced by these audiences or empower them to act for their own well-being. Therefore, technical and professional instructors and practitioners have an ethical responsibility to communicate with these audiences through methods that are socially just. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. Are the language and design strategies in the I-589 application and instructions appropriate for their audience from an HCD perspective? 2. If not, how can the documents be revised to correct any failings in the pursuit of social justice? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> This article uses adapted plain language guidelines combined with human-centered design guiding principles to perform a qualitative document analysis and explore revisions of the application and instructions. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Analysis shows that the I-589 documents are not appropriate for their audience and proposes revisions to correct major issues. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> The findings of this analysis demonstrate a need for continued integration of plain language and human-centered design in practice and pedagogy, research surrounding the ways in which technical and professional communicators should balance the needs of vulnerable audiences with the interests of powerful stakeholders, and meaningful collaboration between them and government institutions.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> The linguistic framing strategies used in media reporting on illegal drugs have been extensively documented, but less attention has been directed toward visuals, particularly data visualizations. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Positioning illegal drug use as a criminal justice problem or a public health issue are types of frameworks that use specific rhetorical strategies. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. What are the rhetorical strategies used in data visualizations published during the crack and opioid drug epidemics, respectively? 2. Do these strategies advance dominant media narratives that crack addiction should be criminalized but opioid addiction should be treated like a public health issue? And if so, how is this accomplished? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> Drawing from the media studies approach previously employed in a study in technical and professional communication (TPC) on information design trends, I apply the concept of “scripto-visual” rhetoric to select data visualizations published by mainstream news media during both drug epidemics. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> I argue these graphics escalated the perceived threat during both drug epidemics but different scripto-visual rhetorical strategies were used. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> Attending to ethical considerations in the creation of data visualizations has long been important in TPC, while scholarship has integrated social justice as a core component of the discipline. In the last section of this article, I bring these themes together by arguing that a social justice ethic is needed in data design work. I then propose a critical heuristic constructed from Jones et al.’s positionality, privilege, and power framework that can be used analytically or as an inventional tool to tease out the ways particular scripto-visual rhetorical decisions may be promoting inequities.

This book is appropriate for technical and professional communication (TPC) teachers, scholars, and practitioners who wish to enact social justice in their work. Although our field has welcomed and cultivated the social justice turn enthusiastically for the last few decades, the editors acknowledge that “there is a dearth of praxis-based resources.” To address this need, this book offers “action-focused resources and tools,” which are intended to support members of the profession “in conducting research or pursuing both local and international projects in socially just ways.” To meet the needs of TPC scholars, practitioners, and teachers, the editors organized this book into four sections, consisting of three chapters each. Each chapter presents one social justice tool and a case to illustrate the effective use of that tool. Besides, each chapter presents tips, cautions, limitations, and future directions to inform the use of the resource. This book is extremely helpful because it inspires us to come up with more praxis-based resources, prioritize and learn from marginalized populations, and focus on embodied experiences and knowledges in our TPC practice, research, and pedagogy. Throughout the book, the authors remind us to be mindful of our own positionality, privilege, and power while doing TPC research, practice, and teaching and to empower the disempowered. This book can be an invaluable addition to courses in TPC research methods, field methods, Indigenous rhetorics, or pedagogy.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Introduction:</i></b> This article offers an approach that we call <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">critical collaboration</b> —an array of theoretical commitments drawn from the authors’ embodiments and lived experiences. In making explicit the connections between authorial embodiment and the content of theory and practice, our practical models demonstrate new and varied approaches to public feminisms. We begin with a discussion of embodiment and then offer four sections—amplification rhetorics, apparent feminisms, a techné of marginality, and memetic rhetorical environments—with key takeaways to guide readers through our related-but-different approaches. Our goal in doing so is to underscore the importance of public feminisms to enacting social justice in technical and professional communication. This means recognizing our obligation to respond to unjust technical communication. Technical communication is not a utopia of inclusion and anti-racism—although some corners of the field are dedicated to those topics, to be sure. Rather, despite the social justice turn, some parts of the field still insist on objectivity, neutrality, and practicality as the touchstones for “good” technical communication. Our work here shows some of the ways in which we might resist the cultural blinders that allow such ideas to persist unabated. Drawing especially on research in rhetoric and embodiment studies, we build interdisciplinary bridges with critical race studies (including critical race feminisms), womanism, gender studies, technical communication, Black rhetorics, queer studies, cultural studies, and rhetorical genre studies, among other fields, to provide a set of practical approaches to public feminist exigencies that resist collapsing all feminisms into a single approach. We argue that drawing on embodiment to develop a multiplicity of feminist approaches and engaging in critical collaboration as those approaches evolve is a way forward that allows for more stakeholders to engage fruitfully in public feminist projects. Our hope is that readers can then imagine public feminisms as one avenue for doing the social justice work that is vital to the growth of technical and professional communication as a field.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Introduction:</b></i> Community engagement offers one pathway for technical and professional communication (TPC) to enact social justice; however, the community impact of partnerships has often been neglected in favor of more prevalent research on student benefits. This case study examines a community partnership that has emphasized community impact toward distributive justice, sharing its approach to equitable collaboration. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>About the case:</b></i> The partnership under study was formed between a university grant writing program and a small nonprofit serving the surviving loved ones of homicide victims. Collaboration within the partnership takes many forms, including service-learning courses in grant writing and content strategy, student internships, and counsel through the organization's board of directors. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Situating the case:</b></i> Research on community engagement has demonstrated its impact on student growth, but community outcomes have not been as robustly investigated or prioritized in partnerships. This case adds to the literature by discussing the collaboration tactics used in a community partnership to achieve community results. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Methods:</b></i> The study uses quantitative outcomes and qualitative feedback from community partners to assess community impact. Partners’ insights about collaboration are put into context with student and faculty processes used in the partnership. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results:</b></i> Analysis suggests that the partnership has had a meaningful impact on the nonprofit's work in the community, in the form of material resources and sustainable infrastructure. Organization staff identify collaboration tactics that prioritize equity: balancing perspectives, aligning goals, and “showing up.” <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusion:</b></i> Further research is needed to broaden the understanding of the connections between collaborative tactics and community impact.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How can we address issues of diversity, equity, and inclusion (DEI) in our business and technical communication service courses? 2. How can we help prepare future engineers, technical professionals, and managers to create more inclusive and equitable workplaces?. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> The social justice literature in technical and professional communication (TPC) has focused on a variety of areas, including research methods, user experience, and expanding what can and should be identified as TPC. Emerging research has turned toward pedagogy as an interventional strategy for educating on issues of racial justice and inclusion. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> This teaching case presents the transformation of a TPC service course to specifically address issues of diversity, equity, and inclusion (DEI). In response to the racial injustice documented during the summer of 2020, I developed a sequence of assignments that asked students to research and apply DEI initiatives. The assignment was to research and write a short report on DEI approaches in the workplace, followed by a larger team-based project in which students worked with the local city council to enact possible DEI initiatives in the broader community. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> The case was studied through the author's experience and the analysis of data obtained from surveys with class participants and other instructors who incorporated the assignments in their courses. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> Students were able to learn more about how to address bias, inclusion, and social justice in a business environment, but also demonstrated some implicit resistance to direct attention to racial injustice. The case study humanizes and brings home issues of diversity, equity, and inclusion for students who might otherwise consider them only in the abstract.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> First-generation Latinx students in technical and professional communication (TPC) and other graduate programs represent a growing percentage of students, yet stories of their experiences within higher education remain muted. We analyzed 10 Latinx <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonios</i> (culturally situated narratives) wherein they voice their experiences as first-generation students in US graduate programs. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Testimonialistas</i> expressed how they navigate the complexities of being first-generation students and described how they persist and enact social justice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> TPC programs may examine the relationship between social injustices and student retention and recruitment efforts, yet there is a dearth of literature regarding specific obstacles that Latinx students face. We examined how they build success through coalitional action and culturally informed tactical decision-making. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> We recruited participants who self-identified as first-generation Latinx students in TPC and other graduate programs. We conducted and recorded semistructured interview sessions based in <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonio</i> and intersectional feminist methodologies. We used qualitative data coding and MAXQDA coding software to assemble and map social justice themes at work across the <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonios</i> . <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Analysis suggests that first-generation Latinx graduate students draw on complex informal and formal networks to aid their success, desire more effective culturally responsive mentorship, and develop tactical decision-making skills to circumvent oppressive behaviors. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> We suggest that directors, mentors, administrators, faculty, and Latinx students begin with a social justice framework to better listen to, understand, and address first-generation Latinx college experiences and build cohort-based support mechanisms into programmatic objectives and professional development sessions.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> There is a lack of conceptual framework for how to develop more inclusive practices in the subfield of technical editing. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Some researchers have posited theories, like feminism and rhetorical theory, as ways to conceptualize technical editing. This piece extends that literature into social justice using Walton, Moore, and Jones's 3Ps heuristic of positionality, privilege, and power. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. What ideologies are circulating in technical editing pedagogy? 2. How might technical editing pedagogy become more inclusive? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Methodology:</i></b> We conduct a rhetorical analysis of the major academic works in technical editing, including books, textbooks, and academic articles, and compare them to an established framework for social justice in technical and professional communication—the 3Ps heuristic. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results:</i></b> We find that there are strong instrumentalist underpinnings to much of the current literature in technical editing, making the goal of technical editing linguistic conformity to American Standard English (ASE) at the expense of linguistic diversity. We offer a conceptual framework, the inclusive editing paradigm (IEP), to challenge that linguistic hegemony in technical editing and provide technical editors with theoretical and practical foundations for developing a more inclusive editing practice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Conclusions:</i></b> More work needs to be done to shift technical editing in a more inclusive direction. We call on practitioners, academics, and users to contribute to this dialogue.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> Under the Fourth Amendment to the US Constitution, law enforcement agencies are required to draft and uphold a Use of Force document to safeguard the rights of the public. This document, in its most successful form, defines use of force and offers specific core principles that outline de-escalation tactics and techniques to reinforce use of force and deadly force as a last resort. What is missing from the conversation of this policy is an analysis of the rhetorical choices within each document, and the understanding that these documents are rarely written with social justice in mind; rather, they are focused on legalese and protecting the individual departments and the police officer responsible for using force. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> The Use of Force document is a genre of policy that academics have been drawn to, especially in consideration of social justice. With a rise in law enforcement violent interactions with historically marginalized groups of the public, policy analysis is necessary. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research questions</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> 1. What key terms, concepts, and narratives are used within each document to reinforce oppressive ideology? 2. What rhetorical moves give agency of force to officers through various terminology? 3. What does an analysis of these policy documents reveal for technical and professional communicators regarding our role in social-justice-driven work? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research methods</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> I performed a rhetorical analysis of each document, pinpointing words, phrases, and sections that were unique to the specific text. NVivo qualitative research software was used to create word trees, where word frequencies were analyzed to uncover each department's situational position and the implication of such. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results and discussion</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> The analysis revealed that of the two documents under review, one tended to humanize not only the situational officer, who is incapable of being neutral, and the person whom force is being used against. The other tended to reflect policy-driven terminology that works to dehumanize the person involved with the officer and continues to uphold oppressive rhetoric. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusion</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> Technical communicators have a responsibility to insert themselves in issues of injustice. An analysis of these policy documents reveals areas of revision, areas where the public should be involved, and is a move toward further accountability regarding police brutality against historically marginalized communities.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> In this article, we document how our team of translators, interpreters, technical communicators, and health justice workers is collaborating to (re)design COVID-19-related technical documentation for and with Indigenous language speakers in Gainesville, FL, USA; Oaxaca de Juarez, Mexico; and Quetzaltenango, Guatemala. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review:</b></i> Although (mis)representations of Indigenous communities have been an ongoing issue in and beyond technical communication, the COVID-19 pandemic has brought added attention to how government institutions and other agencies fail to consider the cultural values, languages, and communication practices of Indigenous communities when writing, designing, and sharing technical information. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research questions:</b></i> 1. How can technical communicators work toward social justice in health through collaborative design with Indigenous language speakers? 2. How can technical documentation about COVID-19 be (re)designed alongside members of vulnerable communities to redress oppressive representations while increasing access and usability? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Methodology:</b></i> Through interviews and other participatory design activities conducted with Indigenous language speakers in the US, Guatemala, and Mexico, we illustrate how Western approaches to creating technical documentation, particularly in health-related contexts such as the COVID-19 pandemic, put communities at risk by failing to localize health messaging for Indigenous audiences. We then document our work intended to collaboratively design and translate COVID-19-related technical information alongside those Indigenous language speakers to benefit Indigenous language speakers in Gainesville and other parts of North Central Florida. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results:</b></i> Through this discussion, we highlight how technical communicators can collaborate with Indigenous language speakers to create, translate, and share multilingual technical documents that can contribute to social justice efforts by enhancing language access. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusion:</b></i> Through collaborations with Indigenous language speakers, translators, and interpreters, social/health justice projects in technical communication can be combined, localized, and adapted to better serve and represent the diversity of people, languages, and cultures that continue to increase in our world.

This book offers college writing instructors strategies for creating linguistically diverse classrooms. Building on theories of language that multilingualism is a student’s strength not a deficit, the book will help faculty, staff, and graduate teaching assistants design lessons, courses, professional development opportunities, and writing center programs that support multilingual students and challenge notions that success on US campuses requires strict adherence to communicating in Standard Academic English (SAE). Through a highly engaging series of studies, the authors in this collection provide evidence that their approaches strengthen their writing pedagogies and empower their students. Although this book is primarily addressed to writing instructors, it may have some utility for professional communicators in industry. The rhetorical listening framework outlined in Chapter 10 would support in-house training on communicating across differences. The editors note that their work on the collection occurred during the COVID-19 pandemic. However, another relevant context emerged that is not addressed in the book explicitly. Following now-revoked Executive Order 13950, more than half of US states have enacted or are debating laws that would restrict classroom and professional development training around issues of diversity, inclusion, and equity. These laws may affect state-funded universities in ways that limit educators’ ability to enact the pedagogies described in this collection.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> This experiential teaching case study calls for technical and professional communicators to apply a combination of ableism studies and disability justice in examining their participation in potentially ableist, normative systems. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> Previous technical and professional communication (TPC) scholarship has demonstrated how the field of disability studies (DS) furthers TPC's goals of social justice, but it has not offered methods to trace the systemic ableist assumptions that contribute to disability's marginalization. I thus extend these considerations through attention to disability justice and ableism studies. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> This teaching case evaluates my attempt to incorporate DS into my Writing for the Professions class by examining the warrants or assumptions reflected in class materials and student discussions to determine how DS's inclusion in the course impacted such warrants. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods/approach:</b> I used thematic coding to analyze class documents, student work, and semistructured student interviews and traced how reflected warrants contributed to understandings of ability and disability. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> I found that analyzed documents predominantly relied on ableist warrants that obscured disability's relationality, positioned disability as deviance, limited efforts towards social change, and disregarded disability's intersectional complexity. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> To counter the use of ableist warrants that impede social justice goals, I recommend that TPC instructors foster critical understandings of systemic ableism by applying disability justice principles to their course materials. Through a combination of ableism studies and disability justice, TPC can pursue more socially just documentation practices.

Introduction: Building on scholarship and practices in the fields of technical and professional communication (TPC), disability studies (DS), and legal studies (LS), this article calls for a fusion of these fields to help technical and professional communicators (TPCers) negotiate legal understandings of access that recognize it as a complex, social phenomenon. About the case: To demonstrate such fusion's value in interrogating corporate discourse around disability inclusion and access, we examine the public-facing documents in JP Morgan Chase & Company's (JP Morgan) diversity and inclusion initiatives. Situating the case: Prior cases have traced the impacts of ADA law in transforming corporate culture around disability inclusion and access. These cases suggest that although the ADA has made significant progress toward inclusion and access for disabled employees, it has been limited through the influence of normative corporate culture. We thus extend these findings through DS. Methods/approach: We use thematic coding to analyze a sampling of JP Morgan's disability and inclusion documents to better understand their contributions to disability discourse. Results/discussion: We identify tensions across four discursive expressions, which we recognize both as opportunity spaces for TPCer intervention and as justification for integrating TPC, DS, and LS. We then offer guidelines for more equitable documentation practices. Conclusions: Through the fusion of TPC, DS, and LS, TPCers may engage more nuanced understandings of disability and access that support the dynamic and relational nature of each.

The book targets two main audiences. It primarily addresses students and instructors of technical communication, and also addresses industry practitioners. The book provides practical and theoretical examples that both the primary and secondary audiences can incorporate in their pedagogy and industry practices. The author includes learning activities at the end of each chapter that teachers/instructors can emulate in the technical communication classroom. The approaches in the book make it a significant contribution for the teaching and practice of technical communication. The author admonishes students, instructors, professionals, and industry practitioners to change technical communication by paving the way for design thinking and making. He summarizes the need to adopt design thinking as a methodology in technical communication to make designs user- and human-centered, and to advocate for social justice in our approaches to teaching, learning, and practice in the field. Thus, he calls for a rethinking of technical communication pedagogy “to focus less on genres.". The author also argues that design thinking is a necessary component of technical communication and shows how it can be incorporated into technical communication practice and pedagogy. The examples and learning activities presented in the book make it a valuable guide for students, teachers, and practitioners of technical communication. Instructors of technical communication will find the learning activities presented throughout each chapter of the book particularly useful.

Introduction: This article describes our work to build an undergraduate program in user experience centered on empathy, access, and humanism. About the case: This teaching case is focused on how we situated accessibility (a11y, a numeronym) at the core of our undergraduate degree. Based on our program values, industry experience, and market need, we aimed to build a program that focused on accessibility. Situating the case: Our work is situated in the literature of technical communication, specifically on accessibility as social justice design. Focusing primarily on issues of pedagogy, we discuss the market need for this work, both inside the academy and within industry. Methods/approach: Through our experimental work applied within the program's framework, we built a foundational course, launched an intensive short program (study away), and developed opportunities for student knowledge sharing on the local, regional, and national levels. Results/discussion: Focusing on accessibility gave our students a strong foundation and broader connections with outside partners focused on user experience. Conclusions: Placing accessibility at the center of the mission, scholars and practitioners alike can address these concerns and keep their commitment to creating user experiences centered on shared values of equity, sustainability, and usability. With the rising need for accessibility specialists in the workforce and structured programs in academia, this article describes how technical communicators can develop these foundations in their own organizations.

Presents the introductory editorial for this issue of the publication.

Introduction: Virtual teams, especially project teams, increasingly rely on computer-mediated communication for interaction when collaborating and completing their tasks. Team members represent various cultures, occupations, and industries. Virtual teams often use English as a business lingua franca in communication. This study investigates critical factors related to virtual project teams that influence computer-mediated communication. Research questions: 1. How is diversity in video meetings experienced by the members of multidisciplinary and multicultural project teams? 2. Do differences in team members' occupational or industrial backgrounds show in their opinions on video meetings? Literature review: The effectiveness of communication has been identified as playing a critical role in the success of virtual projects. Diversity, whether disciplinary or cultural, enriches teamwork by bringing different viewpoints to discussions. On the other hand, diversity can also set some challenges for communicating these viewpoints. Research methodology: Mixed methods were used to analyze data obtained from 104 responses to an online survey. Spearman's correlation coefficient and Kruskall-Wallis nonparametric tests were used for statistical analysis, and open comments were analyzed using thematic content analysis. Results and conclusion: The findings show that linguistic, cultural, and occupational diversity facilitates communication in virtual project team meetings. In addition, applying appropriate features of video meeting tools in different stages of project teamwork leads to better communication in virtual teams. A high level of English proficiency is not required, but clear communication rules are essential. In addition, some occupational or industry-specific differences in opinions on communication could be identified.

For technical communicators wanting to learn how to enact social justice, Technical Communication After the Social Justice Turn: Building Coalitions for Action by Rebecca Walton, Kristen R. Moore, and Natasha N. Jones is a useful and insightful guide. The book successfully achieves its purpose of introducing technical communicators to social justice scholarship and practice after the social justice turn within the field of technical communication. To successfully achieve its purpose, the book provides technical communicators with methods of understanding oppressive structures in their daily lives and then establishes a theoretical framework for understanding social justice. Using this information, Technical Communication After the Social Justice Turn directs technical communicators toward stances of activism, intersectional awareness, and coalitional action. The book’s contribution to the field is that it serves as a comprehensive introduction to social justice after the social justice turn in the field of technical communication and that it anticipates and addresses questions and criticisms that both readers and researchers may have. This book will be a great asset for anyone looking to understand technical communication after the social justice turn and ways to address social justice issues in various situations, including day-to-day interactions and the workplace.

Research problem: With the extensive use of the internet, cyber language management has become a critical issue for international organizations (IOs). IOs' language choices on their official websites represent the very interests of member nations and form a key factor in organizational image construction. However, research on IOs' cyber language management is rather limited. Literature review: Previous studies examined the use of different languages on websites of large corporations, state institutions, and organizations that aim to reach linguistically diverse populations, but discussions of language management of international organizations generally focus on traditional offline language policies. This article attempts to examine the choices of languages on IOs' official websites. Research questions: 1. What languages are used on international organizations' official websites? 2. How do intergovernmental organizations differ from nongovernmental organizations in such language choices and cyber language management? Methodology: Data from the official websites of 50 intergovernmental organizations (IGOs) and 20 nongovernmental organizations (NGOs) were collected, and both qualitative and quantitative approaches were adopted to analyze the data. Results: The findings show that English is the dominant language on IOs' official websites, and is especially preferred by NGOs; inconsistency of IOs' cyber language policy is found among the languages used on specific pages, e-documents, and the general available languages; and IGOs' language choices are more diversified, unified, and standardized than NGOs'. Conclusion: Accordingly, the effect of technology on IOs' language policy is further analyzed, and suggestions for IOs' language management are presented concerning the linguistic ecology at supra-national levels.

Research problem: Cultural differences may be increasingly important in technical communication. Research is needed to investigate differences in document design practices and user preferences. This study examines cultural differences between Chinese and Western manuals for household appliances. Literature review: Earlier studies identified a wide range of possible differences between Chinese and Western documents, but the findings are not consistent and do not provide more generic perspectives on cultural differences. Possible reasons are the diversity of the documents used, the rather informal research designs, and relatively small sample sizes. Research question: To what extent and how do Chinese and Western manuals for household appliances differ from each other in terms of content, structure, and use of visuals? Methodology: To overcome these shortcomings, a quantitative content analysis was conducted, comparing 50 Chinese manuals and 50 Western manuals for household appliances. The coding scheme was based on earlier research findings and focused on content, structure, and the use of visuals. Results and conclusions: The results show that the content of Chinese manuals is less strictly confined to the function of user support than that of Western manuals. Compared to Western manuals, the structure of Chinese manuals appears to be fuzzier and less rigid. Regarding visuals, Chinese manuals contain more non-instrumental, entertaining illustrations than Western manuals. Underlying these differences is a more general distinction between highly instrumental Western manuals and more flexible Chinese manuals. These differences seem to point to two cultural dimensions: holistic versus analytic thinking and analog versus digital cultures.

This book posits that there is a lack of social justice coverage in today’s engineering curriculum. The authors’ fundamental premise is that, while some social aspects may be covered in engineering courses, the general approach to engineering subject matter presents only the technical details, not other aspects. The book examines how culture and other social issues are a part of engineering practice. The authors want to get educators thinking, as well as changing and making courses and programs more aware of cultural, political, and social issues. The authors assert that the social impacts of the engineering curriculum are hidden and generally ignored. The book opens an interesting discussion of social justice and engineering professionals. The underlying message is that professional engineers—and the engineering curricula being taught—are not emphasizing the inclusion of social justice within those programs. Current curricula include social justice as only a minor component in the training of engineers, with the technical aspects overriding social needs except in small doses. The book addresses a truly significant problem to society: Who bears the responsibility of ensuring that social injustice is addressed and corrected? The authors provide thoughts and insights, but the solution is very complex and cannot be solved with one book. Each person needs to accept the responsibility of correcting injustice where they can. Understanding the problem may still not provide a solution that prevents social injustice completely; it’s a start. Introducing a semester course on social justice is insufficient, but it may foster changes in other curricular offerings. Such introductions and changes will take time. Regarding limitations, it would have helped to make the case if the book did more to address potential naysayers. Professors in engineering who do not see the importance of the matter might claim that the engineering curriculum already meets accreditation requirements, and therefore, they might justify not making changes by saying that accreditation agencies must believe that social justice is being adequately covered.

Background: In this article, we address the use of metatags as a form of community knowledge formation and gatekeeping within digital platforms. Situating the case: The subReddit KotakuInAction is a well-known hub of the GamerGate community on Reddit, but one that has avoided the bans common to other aggressive subReddits and GamerGate communities on platforms such as 4chan and GitHub. We contextualize the aggressive nature of the subReddit and the reasons why participants' uses of metatags are meaningful for understanding subReddit culture and moderation practices. Methodology: To better understand the destructive behavioral patterns of KotakuInAction, we coded for the frequency of certain behaviors, such as linking and tagging, as well as the shift in certain keywords and vocabularies between the front facing or predetermined tags and the user-customized or admin-altered tags. We also examined how tags shifted over time and whether certain users dominated particular tags. About the case: What we found was a hybrid culture on KiA that applied Chan culture values and flaming, but increasingly localized the behavior to KiA rather than direct readers out of the site. We also found key shifts in topics away from gaming and activism toward broader complaints about social justice. In addition, we found that a tiny core group of nine influencers (out of tens of thousands of users) accounted for 20% of the top conversations. Conclusions: We suggest a closer examination of how communities self-organize around meta naming structures. Knowledge of this activity can help with predicting and engaging with aggressive and hostile communities by describing how topics shift over time, how they adapt to platform moderation, and who the influencers within a community might be.

Introduction: Professional communication instructors in transnational contexts face unique challenges when helping students transition into the workplace. These challenges include preparing students for multilingual workplaces and educational settings, as well as multicultural communication in English at transnational workplaces. About the case: The authors, working at an international branch campus (IBC) in the Middle East, wanted to revise their assignments in a technical writing course for engineers in order to better prepare students for the realities of professional communication in the region. Situating the case: Engineering students matriculate into an increasingly diverse workplace, but instructors may not adequately understand the needs of employers in transnational corporations. Methods: Semistructured interviews were conducted with students and alumni of the IBC, and transcripts were coded for common themes. Results/discussion: Students and alumni had different perceptions of workplace communication genres, expectations for detailed writing, and the ability to adapt rhetorical strategies for different contexts. Alumni experienced a gap between their professors' and their workplaces' expectations for business genres and level of detail. They also reported that one of their significant challenges was adopting a flexible mindset toward written and spoken communication practices. Conclusions: Professional communication instructors should emphasize the strengths of multilingual writers, particularly their sense of language difference and rhetorical attunement, to better prepare them for the transnational workplace, in both the US and abroad. The authors describe changes in their pedagogy to help students adopt a more flexible and industry-oriented mindset toward technical communication.

The author of this book builds a case for designers, marketers, and stakeholders in the global marketplace to incorporate multicultural and international considerations into all aspects of their products and services. The book demonstrates the long-term benefits of internationalization, and it provides useful information about cultural and technological trends across all continents. In addition, the author offers practical advice on aspects of localization that should be brought into research and design. Employing anecdotal observations about a variety of cultures and a small variety of case studies, the author largely succeeds in his endeavor to bring greater consideration for international concerns to the fore of user experience. This book serves as a strong argument for marketers and designers to incorporate internationalization into an organization’s design philosophy so that its products will benefit from the start. However, the book only demonstrates the need for internationalization; it rarely offers suggestions on how to address a large variety of needs at once. Nevertheless, Universal UX Design has merit. Given its emphasis on product design for international markets, the book can serve as supplemental reading for graduate courses in UX design and technical marketing.

This tutorial explores ethical implications of cognitive load theory and intersectional theory on technical and professional communication, and proposes plain language as an ethical imperative to redress social inequities. Key concepts: When the cognitive load of a learning task is too high and overwhelms working memory, learning is impaired. The greater stress and mental burden that marginalized populations experience can leave less working memory available for reading and learning. Using plain language to reduce cognitive load can be considered a political act that increases marginalized populations' opportunities to understand. Key lessons: 1. Consider whether marginalized populations are part of your audience. 2. Using personas to represent those populations, audit their mental burden to exercise cognitive empathy. 3. Consider reducing cognitive load via plain language an ethical imperative. Implications for practice: Assessing the presence and absence of specific marginalized groups is iterative and takes practice, but developing plain-language communications that accommodate these audiences reduces cognitive load for all readers. And although personas are useful for developing cognitive empathy, nothing replaces user testing in determining your communication's effectiveness.

Introduction: This study investigates how plain language, examined from a social justice perspective, is implemented in mortgage documents and what the implications are for African-American homebuyers. About the case: We argue that plain language has the potential to engage issues of human dignity and human rights because language accessibility in documents plays a large role in how citizens engage in civic and social activities. In regard to the home ownership process, in which African-American homebuyers are more likely to experience discrimination, we need a study of the implementation of plain language in documents that might contribute to communication breakdowns between the banking industry and this historically marginalized group. Situating the case: We examine plain language from a social-justice stance by turning a more critical eye toward how and why plain-language guidelines are implemented. Methods/approach: Our study focused on the initial disclosure statements for adjustable-rate mortgages. We paired critical discourse analysis with the Securities and Exchange Commission's Plain English Handbook guidelines for disclosure statements to analyze three disclosure statements. Results/discussion: We found that, generally speaking, each of the three disclosure statements effectively adhered to plain-language recommendations. However, the idea that plain language increases accessibility, reader comprehension, and usability is complicated, and the accessibility and usability of each document varied. Conclusions: We advocate for a human-centered approach that explores ways that plain-language guidelines can be applied along with a critical focus on amplifying agency and reducing inequity.

Research problem: The purpose of this study is to examine the effects of the cultural intelligence of a dyad (a team of two persons) on its global virtual collaboration processes and outcomes. Research question: Does a dyad's cultural intelligence have an effect on global virtual collaboration processes and outcomes? If yes, which effects does that cultural intelligence have? Literature review: We review literature on the management of cultural diversity in global virtual collaboration and cultural intelligence. The literature suggests that cultural diversity in global virtual teams is mainly managed with rigid approaches, which are ineffective in many situations. Leveraging cultural intelligence has the potential to improve global virtual collaboration. However, its effects at the team level or in a virtual setting are not yet clear. Methodology: We used a collaboration simulation with 70 participants recruited from two public universities in China and Germany to study the effects of cultural intelligence. Quantitative and qualitative data were collected through questionnaires, voice recorders, and computer logs. Bale's interaction process analysis was used to code the voice recordings, and ordinary least-squares regression was used to test the hypotheses. Results and conclusions: The results indicate that cultural intelligence has an effect on global virtual collaboration; the lower cultural intelligence and the higher cultural intelligence in a dyad exert different effects on global virtual collaboration. Specifically, the lower cultural intelligence significantly influences the frequency of collaborative behaviors, which further influence group satisfaction. In contrast, the higher cultural intelligence significantly influences the deliverable quality. The findings advance the understanding of the effects of cultural intelligence at a dyad level and on proximal behavioral outcomes. The study has practical implications for global virtual collaboration practitioners and collaborative virtual environment designers. The study is limited by using student subjects and a self-report measure of cultural intelligence, as well as by examining global virtual teams in their simplest form. Future studies are suggested to examine contingency factors on the relationships between cultural intelligence and global virtual collaboration processes and outcomes.

Problem: This teaching case presents the authors' experience planning, teaching, and evaluating a semester-long course within a computer science undergraduate program; the aim of this course was to develop soft skills that enable students to actively contribute within multicultural and transdisciplinary teams. Research question: How can an undergraduate-level course help computer science students better understand the multicultural and interdisciplinary scenarios that compose today's working environment? Situating the case: The literature review contextualizes the case as part of a broader group of literature concerned with curricular reforms that replace the traditional emphasis on memorization of fixed disciplinary knowledge with what have been called “21st Century Skills.” In addition, it builds a theoretical framework followed by the course that brings together Hofstede's Cultural Theory and Vygotsky's ideas regarding the social formation of the mind. Methodology: The researchers conducted two studies with a group of 62 students who participated in the course. The first one measured how students appropriated the concepts presented in the course and learning outcomes. The second one evaluated the students' perception of the course a year after they had enrolled in it. About the teaching case: Results show that the vast majority of students appropriate the concepts of the theoretical framework used throughout the course. In addition, most students perceive the courses' contribution to their professional lives positively-particularly regarding understanding cultural and transdisciplinary issues. A small group does not consider a course like the one proposed to be useful. Conclusions: The implication of this teaching case is that the ability to communicate effectively with a range of audiences is something that can be addressed directly by a specifically designed course within a computer science curriculum (rather than exclusively being a secondary outcome of other courses). The limitations of the study are that it presents the authors' own teaching experience (therefore, it is not a third-party report) and that it uses pretesting and posttesting as an asessment tool for multicultural and transdisciplinary abilities. Future work would show how similar experiences could be conducted across other cultural scenarios and possible ways in which to engage the small group of students who do not consider the course useful.

Research problem: For knowledge workers, such as IT professionals, the ties within their social network are a major channel for communicating the requisite knowledge and information. While prior studies tended to favor higher network centrality (i.e., larger volume of network ties), in this study, the researchers argue that centrality can reduce communication efficiency if the diversity of the ties is low. Research question: Which characteristic of communication ties, volume or diversity, has more influence on knowledge workers' performance? Literature review: Using social network analysis (SNA) as the theoretical framework, a review of the literature shows that social network ties have important performance implications because they can enhance an individual's access to valued resources. Studies have also examined the performance impact of “hindrance network centrality,” or how frequently a person is described by other network members as a hindrance to their performance. However, current research has overlooked the possible negative communication consequences of centrality in regards to redundant information, which may negatively affect job performance. Methodology: The current study employs a quantitative approach, using the standard SNA method of a “name generator” questionnaire to collect network data. Participants were 98 people in the IT department at a large defense company. We identified 3905 relationships and analyzed them with the UCINET software. Subsequently, social network variables, as well as performance and human capital variables were analyzed in logistic regressions. Results and discussion: Results showed a significant relationship between constraint, a measure of tie diversity, and performance. Centrality, the measure of tie volume, however, was not significantly related to performance. Our findings about the volume versus diversity of communication ties have important implications for professional communicators in the age of fast-growing social network media. A limitation of our study is that we approximated communication ties with social network links. We suggest that future studies further validate our findings by using a more direct measure of communication ties.

On the basis of an extensive survey study conducted among business professionals engaging in global communication, this paper discusses communicative competence. Rapid changes in work environments, particularly advancing globalization and new technology, have highlighted the need for expanding our knowledge of the elements that constitute communicative competence in global encounters. Competence has been investigated by several researchers; however, the language perspective, particularly the language used for international communication, that is, English as a Lingua Franca (ELF), has largely been ignored. Our findings indicate that global communicative competence (GCC) consists of three layers: multicultural competence, competence in English as a Business Lingua Franca (BELF) and the communicator's business know-how. Based on our findings, we present a model for GCC, which includes language as a key component. Implications for theory, practice, and education include the need for a multidisciplinary approach and the acknowledgement of ELF/BELF as the language of global interaction. ELF IBELF assumes a shared "core" of the English language, but focuses on interactional skills, rapport building, and the ability to ask for and provide clarifications.

In this book, Miriam F. Williams explores regulatory writing that promotes distrust in historical and contemporary African American constituencies. Focusing specifically on Texas regulatory laws, she examines how writers of legislation and policies struggle with making language of legislation and policies clearer and objective while grappling with long-held feelings of distrust of government legislation in African American citizens--feelings that have been perpetuated by historical use of veiled language in laws and policies. She explores the possibility of mitigation an audience's mistrust by writing these policies in Plain English in an attempt to be more objective and transparent. The book is recommended to all who seek to explore the connections between public policy and technical communication and the implications of these fields of study on social and cultural concerns.

This book is the published version of Gina Poncini's Ph.D. thesis, completed at University of Birmingham, UK. It provides an account of a research project in the traditional manner and substantial referencing of the literature. The work is motivated by the observation that work and business are becoming more difficult as a result of globalization, which has forced more people to confront the language and cultural interaction issues caused by working with people from other national backgrounds. Poncini examines the issue by presenting one particular company's experience. The book is divided into nine chapters. In Chapter 2, Poncini presents the view that a multinational business meeting is a distinctive structure that represents a unified culture in itself. Later chapters outline the methodology of the work, examine the use of personal pronouns, and investigate the use of specialized lexis. The use of language that expresses evaluation of subject matter is discussed, as well as the three major frames of reference of the communication structures used in the meetings. Poncini concludes by asserting that meetings form some kind of new culture, or are at least characterized by the participants' shared cultural practices, which is probably related to the individual benefit derived from achieving group success through coherence of the overall group. The text is a valuable contribution because it forces the reader to think more deeply and subtly about the nature of intercultural interactions.

Gerhard Buurman pulls together 19 separate interaction design articles into a surprisingly coherent whole. The book begins with articles on the history of information and interaction design, proceeds to articles on interaction design theory, and then ambles into the bulk of its contents: current research. Finally, Caroline Schubinger provides a nice conclusion to this disparate material. Overall, the book provides an accessible starting point for those new to the field while offering challenges to current researchers and theorists. The diversity of articles is at once the book's greatest asset and its greatest failing. It demands a reader willing to allow these articles to interact on their own terms.

With today's business environments no longer confined to national borders, much work is undertaken in global virtual teams. Such teams consist of members located in different countries that communicate via technology media to complete a project task. Much of the research in this area has been focused on the technological aspects of such environments; there is, however, a lack of research into the behavioral aspects and the issue of cultural differences in particular. It has been acknowledged that when cultural diversity is neither recognized nor acted upon, significant challenges can arise for the team. Current advice in the literature suggests that team members should adapt their normal working behavior in consideration of cultural differences. However, there is little indication of how team members should do so. This study investigated if and/or how team members adapt their behavior in cross-cultural virtual teams. The results of this study indicate that team members can adapt their behavior in both spoken and written communication as well as allowing for religious beliefs and time zone differences. This paper discusses specifically how behavior can be adapted, including a discussion of behaviors that caused concern. Finally, a framework of behavioral adaptations is presented for ways to improve cross-cultural virtual team interactions.

This paper presents a cross-case comparison of experiences from organizational adoption and use of e-collaboration technologies in two large, global companies. Challenges in the global implementation process were found to increase with the organizational and geographical scope of the implementation, level of autonomy in the adoption process, cultural diversity, technological heterogeneity, and the level of work process support embedded in the system. Alignment with existing collaborative work practices resulted in faster adoption of the technological solution. Highly competitive conditions restricted the resources available for training and experience transfer between projects. Clients' preferences for co-located project operations served as a potential barrier to the very concept of global e-collaboration. The study increases our understanding of the adoption and use of permanent e-collaboration infrastructures at the organizational level, thus expanding the focus of global e-collaboration research beyond the level of ad hoc, virtual teams.

The impact of differing national and professional cultural backgrounds is a salient issue that interacts with technological support of distributed teams. As we prepare for the world of the future it becomes imperative that we give students the experience of working in multicultural distributed teams. In order to gain experience in this area, a project between ten teams of students from the City University of Hong Kong and the Eindhoven University of Technology in The Netherlands was initiated. A variety of group support technologies, primarily Group Systems, were used to service the teams as they learned to work together. This paper documents experiences from the Hong Kong-Netherlands project. Eight out of ten student teams successfully concluded a seven-week exercise resulting in an integrated report related to software engineering. Data collected on the process are reported and discussed. Those student teams who succeeded were found to be particularly attuned and accommodating to aspects of national and professional culture.

There is a tendency to view education on the Internet as simply a more efficient way to access information and to communicate, but the Internet is much more than just another tool. The Internet has the potential to create communities where students participate in robust discourse and rituals of communication, establish their identities, and traverse community boundaries. We believe we need to design on-line courses with sound pedagogical frameworks and with a sense of promoting community values of diversity, connectedness, and civic responsibility. Therefore, the purpose of this paper is to describe a framework that we use to design virtual learning communities. We explain community activities to consider, describe how we used our framework for designing three classes, and pose issues that arose when using this framework. We hope our thoughts will direct discussion toward the creation of innovative learning communities.

While Australia is positioning itself politically to capitalize on the strengths of its multiculturism and many ethnic identities, the nation is also vigorously addressing companion language needs to support workplace interaction, cooperation, collaboration and negotiation. The paper discusses the implementation of the genre approach in Australia. The approach is a new paradigm that emphasizes content, structure and sequence.

This study comparing Spanish and Danish negotiation styles suggests that culture-specific factors are critical in understanding multicultural communication. Although the two groups received identical training in negotiation styles, they retained key differences in terms of topic allocation, verbal immediacy and topic progression; the Spanish were substantially more people-oriented, whereas the Danish were substantially more task-oriented. These results suggest that the two groups of negotiators would view each other's negotiating styles critically because of the differences in their cultural styles.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>