Although rhetoricians have studied the discourse practices of engineers, little is known about the production workers who must assemble engineering knowledge into functional products. This case study examines what happens when a production worker tried to improve manufacturing documentation, and how her success depended upon both her craft knowledge and the rhetorical skills she attributes to a Writing Across the Curriculum program she experienced in college. … although the goal of engineering may be to produce useful objects, engineers do not construct such objects themselves. Rather, they aim to generate knowledge that will allow such objects to be built [1, p. 5].

This study explores the relation between fluency in writing and linguistic experience and provides information about the processes involved in written text composition. The authors conducted a think-aloud protocol study with native speakers of English who were learning French or German. Analysis reveals that as the writer's experience with the language increases, fluency (as measured by words written per minute) increases, the average length of strings of words proposed between pauses or revision episodes increases, the number of revision episodes decreases, and more of the words that are proposed as candidate text get accepted. To account for these results, the authors propose a model of written language production and hypothesize that the effect of linguistic experience on written fluency is mediated primarily by two internal processes called the translator and the reviser.

This limited case study examines the situated-language practices associated with the production of negative letters in an insurance company. Using genre and sociocultural theories, the study combines textual analyses of a set of negative letters together with writers’ accounts of producing these letters to identify effective (as defined by the company) strategies for composing this correspondence. These letters are examples of generic action, and they demonstrate that genres function as constellations of regulated, improvisational strategies triggered by the interaction between individual socialization and an organization. Moreover, these constellations of resources express a particular chronotopic relation to space and time, and this relation is always axiological or value oriented. In other words, genres express space/time relations that reflect current social beliefs regarding the placement and actions of human individuals in space and time. The article identifies some of the strategies that characterize effective negative messages in this organization. It also critiques this text type for enacting a set of practices and related chronotopic orientation that are against the interests of its readers and writers.

The purpose of this article is to explore an empirical approach to investigating whether and why readers may perceive bias in public education documents (PEDs). Focusing on explanatory ballot booklets as a paradigmatic example of such documents, the study addresses three questions: (a) Can readers' bias judgments be predicted from rhetorical analyses? (b) What is the relation of readers' partisanship to their perception of bias? and (c) What is the nature of readers' bias judgment process? The study investigates readers' perceptions of bias in a Colorado ballot booklet intended to explain a tax cut proposal. Based on a synthesis of current theories and research investigating bias perceptions in cognitive and social psychology and a rhetorical analysis of the presentation frames and semantic cues in the ballot booklet itself, the study hypothesizes that readers, regardless of partisanship, would be more likely to perceive the ballot booklet to be biased in favor of the proposed tax measure than against it. Converging experimental data in the form of questionnaire ratings and think-aloud protocols are shown to support this hypothesis.

Often the first of many documents written about patients, the emergency medical service's run report is a preprinted form on which providers record the events of an emergency. These forms are important analytically because they represent the practices and interests of the multiple professions engaged in caring for critically ill or injured patients. This article examines the historical evolution of a shared medical form and its impact on the professionals who use it.

A case study of the evaluation of a three-year pilot project in mainstreaming basic writers at City College of New York suggests that the social and political contexts of a project need to be taken into account in the earliest stages of evaluation. This project’s complex evaluation report was virtually ignored by college administrators.

Presents a school-year-long case study of a fourth-grade boy with a history of language difficulties. Describes development of a set of curriculum-centered, classroom-based strategies for language and literacy support. Focuses on changes in the student's language constructions and communicative competence, in the form of the teacher's supportive strategies, and in the speech/language pathologist's role in the classroom.

Most discussions of qualitative research organize research methodologies according to their place in a set of research paradigms identified by epistemological and ontological commitments. Drawing on the work of Bourdieu, the authors argue for a theory of research as social practice in which researchers' purposes are determined not by philosophical paradigms but by their commitments to specific forms of social action. The authors offer a model of research practices organized according to their relationship to social power rather than abstract paradigms. From this perspective, the dilemmas presented by recent postmodern critiques of representation, the inclusion and co-optation of participants' voices, and validity become a question of ethics. The authors explore the problems of postmodern ethics and qualitative research through the work of Bauman.

Taking a social constructionist point of view and drawing on the work in cognitive psychology on situated cognition and expert performances, this study reports on a segment of an ethnography of writing in a workplace setting that reveals the interconnections of discourse community goals, writers' roles, and the socialization process for writers new to a given discourse community. Specifically, the data reveal 15 different writing roles assumed by members of the discourse community that depict a continuum from novice to expert writing behaviors. Writing roles were defined in relation to both the importance to community goals of the text to be written and to the amount of context-specific writing knowledge required to accomplish the task. The study applies the notion of legitimate peripheral participation in a discourse community and creates a framework for conceptualizing a social apprenticeship in writing either in school or nonschool settings.

This article reports qualitative research on a perceived literacy problem in an electronics factory in the Silicon Valley of Northern California. Guided by a sociocultural framework, Hull investigates an instance of frontline workers' apparent failure to read, understand, and/or follow important manufacturing process instructions. Interviewing all parties involved, from engineers and managers to workers, Hull explores the significance of the mistake and a range of explanations for why it occurred. In so doing, she moves beyond explanations that center on deficiency in individuals and groups, and toward broader based accounts that consider institutional, social, and cultural arrangements and the relationships and practices they foster. She offers an expansive definition of what it means to be a literate, skills-rich worker, and she urges vigilance against the tendency in both schools and workplaces to label and mislabel, and thereby to miss human potential.

Presents five activities: (1) transforming—requires that a student put aside a first draft and create a new piece on the same subject in a different genre; (2) meaningless words—encourages deleting unnecessary words; (3) group work; (4) definitions quiz; and (5) audience, synthesis, and the thematic analysis—considering these three when writing on a certain topic.

As proposed in the classic work by Hervey Cleckley, M.D.— The Mask of Sanity—a psychopath typically meets sixteen diagnostic criteria. Every one of them applies to Richard Hickock as he is revealed by Truman Capote's In Cold Blood, a nonfiction novel about the murder of Kansas farmer Herbert W. Clutter and his family forty years ago. It transcends the boundaries of traditional journalism by closely examining the entire constellation of antisocial personality traits that Hickock exhibits. Drawn in large part from jailhouse interviews, Capote's portrait of Hickock breathes life into the psychiatric literature, thus rendering intelligible the mental evaluation provided by the physician who examined the accused in preparation for his upcoming trial. In so doing, Capote's best-selling masterpiece serves as a case study of a psychopath, one that conforms to established medical authority while maintaining its popular appeal.

Investigates problems faced by minority students. Examines case studies of African-American men who had finished bachelor’s degrees in education or English at a predominantly White university. Reports case study participants’ responses to their school experiences.

Examines Internet sources cited by students in research papers for a literature class. Finds that 42% cited Web sites were confirmed student papers; 88% were very short; and 75% did not connect when typed as shown in bibliographies. Offers guidelines for acceptable online research to help students locate good quality Web sites.

Examines, using grounded theory methods, an interactive, televised writing course taught via Teletechnet, a distance-education program at Old Dominion University. Shows how technology affects a writing classroom and influences the construction of students as writers. Suggests that institutional contexts are reconfigured in televised instruction as virtual and material spaces that allow interesting tensions to emerge.

Describes the authors ongoing collaborative teaching and encourages instructors to try it. Points out various ways that collaborative teaching can take place. Examines values and assumptions underlying collaborative teaching. Presents results of a case study looking at major benefits to classes and students, major benefits to instructors, and problems encountered.

Postmodern assumptions employed by some organizational theorists recognize that “administrators' greater power lies not in their ability to control resources but in their ability to manipulate symbols—the ceremonies, rituals, images, and language of the organization” (Graham and David 9). Thus, even a genre that is often considered neutral and objective, such as meeting minutes, can become a tool of managerial control. This article presents data from an ethnographic case study that describes how an administrator in a theater organization manipulated language by using the minutes from a board of directors meeting to influence board members to vote to disband the organization.

his essay explores the convergence we see between projects in ethnographic research and composition pedagogy that emphasize the critical power of experience.Though their aims are usually described differently, both ethnographers and composition teachers confront similar ethical issues of representing the populations they work with and the changes that may arise from that work.Both thus face the challenge of negotiating differences and power.The course of these negotiations, we argue, depends on what experience is taken to mean and how it can be used.Signs of this convergence between ethnography and composition pedagogy appear in both the shared ideals and the shared dilemmas reported in recent accounts and critiques of such projects.We have in mind those projects which attend to the politics of their research and teaching methods in pursuit of their commitment to socially emancipatory ends.Many ethnographers and teachers might see themselves as working for socially emancipatory ends (if defining these in different ways), and presumably all would be concerned with methodology.For us, however, critical ethnography and pedagogy approach methodology not strictly in terms of its efficiency in producing or transmitting knowledge to inform subsequent (social) practice but in terms of its effects as social practice.Critical ethnography and pedagogy thus reject the possibility of a politically neutral stance or practice before, during, and after contact between researchers and informants, or teachers and students.

Explores the convergence between projects in ethnographic research and composition pedagogy that emphasize the critical power of experience. Argues that critical ethnography and pedagogy need to redefine “experience” and its function for research and teaching and that composition can help this redefinition by looking for ways to build and constructively use a tension between teaching and research practices.

Explores the convergence between projects in ethnographic research and composition pedagogy that emphasize the critical power of experience. Argues that critical ethnography and pedagogy need to redefine “experience” and its function for research and teaching and that composition can help this redefinition by looking for ways to build and constructively use a tension between teaching and research practices.

1.To you from us 2.What is there about writing? 3.Creating forms - informing understanding working in analytic modes 4.Working in interpretive modes 5.Negotiating, collaborating, responding ripples on the self/ripples on others 6.Qualitative research writing - what makes it worthwhile after all?

This study explores the adoption of new media among an elite, powerful group: state legislators. The case study investigates how five information sources are used by a sample of Louisiana state legislators to meet nine different information needs. These research questions were posed: (1) What roles do the various sources available to legislators play in helping them make voting decisions, and does the importance of these information sources vary with different information needs? (2) How does new information technology fit into the information sources state legislators use in making voting decisions? and (3) Do characteristics such as the officeholder's age, tenure, and education influence how these information sources are used? The legislators in this sample indicate a preference for interpersonal communication channels, specifically statehouse insiders. They do not consider new media to be important sources for information. Their age, tenure, and education have little influence on how they use information sources.

Takes a systematic approach to defining and operationalizing the notion of discourse community, drawing on data from an ethnography of writing in a workplace setting. States that a single genre varied in form and function depending on the specific discourse communities in which it was used--writing events took on layered meanings in relation to other communicative activities.

Asks if there is a place for portfolio assessment in the literature classroom. Finds that portfolios help students use writing to engage literary texts in multiple and productive ways, and offer opportunities to examine effects of the reading process over the course of the writing pieces. Argues for a particular kind of portfolio focusing on a single literary work.

A project in writing-across-the curriculum was launched within a nationally ranked baccalaureate degree program in accountancy at a Boston area college. The project team, which comprised faculty from accountancy and technical communication, attempted to integrate technical communication skills, principally writing, into an accounting information systems course. To improve student writing in this way, the team had to determine what kinds of writing activities would successfully introduce accounting students to the discourse of their profession, and had to select, from all the communication skills that might be taught, only those that should be taught to complement the specialized content of the accounting information systems course. The team's collaborative process produced three critical planning decisions that greatly simplified the integration: 1) establishing Joseph Juran's TQM notion of fitness-for-use for evaluating the quality of student communications; 2) selecting only those forms of communication used in the profession's discourse community in assignments; and 3) teaching only those communication skills that support and enrich the principal technical skills taught in the accounting course. This strategy demonstrates that communication skills can be integrated within a technical course so as to enhance the students' understanding of technical content while improving the students' proficiency in written communication.

Emerging from the development of a workplace literacy program for entry-level tax examiners, this case study examines ways in which conflicts between management and workers over the division of labor are textually enacted in the two kinds of manuals that govern the work of tax examiners in an IRS Service Center. The first kind of manual, called an IRM, is the official government manual operationalizing the procedures for interpreting tax law and IRS regulations. The second, called a Desk Reference, is intended as an unofficial “translation” of the former. Closer analysis, using a critical application of systemic linguistics, reveals that systematic differences between the two manuals project contradictory views of the tax examiners' work. Consequently, tax examiners are put into the impossible position of attempting to be the compliant subjects of two opposing discourses.

The purpose of this qualitative study was to describe the use of the Black communication style by African Americans in an organized environment. The research method which was used involved a multimethod approach of data collection in the field using direct observation, and obtrusive observations, as well as semi-structured interviews. This investigation has shown that although the Black employees in this organization felt, in general, as if they were changing their communication style to fit the organizational norms, they continued to rely on the cultural norms underlying the Black communication style. U.S. demographics are foretelling a future that will require innovative organizational communication strategies. According to Fine, two facts about the U.S. corporate environment which are uncovered by demographic trends are that the workforce will be comprised of a “greater diversity of gender, race, age, culture, and language” and that the demand for qualified workers will exceed the supply thereby “creating intense competition among organizations for workers” [1]. These changing demographics are not going unnoticed by the U.S. corporate leaders. Specifically, the issues of most concern to organizational executives, according to Workforce 2000, center around linguistic and cultural differences. Most organizations have no innovative strategies for meeting the demands of a diverse workforce. Traditional programs, such as day-care provisions, flexible work times, and hiring and recruiting more people of color are being implemented by corporate America in an effort to meet the demand for diversity. However, organizations are often lacking in creative programs which will provide for this emerging diverse workforce an environment that will accept and nurture their diversity. Certainly these corporate executives are receiving little in the way of guidance from organizational researchers.

The twelve-year long battle over the relicensure of the Kingsley Dam in western Nebraska is a representative anecdote of environmental regulation. Typical of regulatory discourse, the metaphor of "balance" determined the available fopoi. We argue that "balance" procedurally diminishes the public, cloaks the subjectivity of decision making, and reduces the reasonable rhetor to the role of umpire. Finally, we explore rhetorical strategies for undermining the appeal to "balance."

The different emphases that theorists and teachers place on the product and process of writing in their accounts of how writers construct meaning have been influenced by different traditions of Western thought that have historically been at odds: Whereas the designative tradition focuses on the ways in which artifacts of speech mediate people's thinking, the expressive tradition focuses on the transformation of inner speech to public speech, thus emphasizing the ways in which the activities of speaking and writing promote changes in consciousness. In this article, through the analysis of the writing of a high school senior, it is argued that these two positions are not mutually exclusive, but rather are complementary aspects of a semiotic view on writing. The primary data set is a “situated protocol”—that is, a think-aloud protocol, including both concurrent and retrospective accounts of writing process, conducted over a 4-month period. Through the protocol analysis and analysis of related data, I examine the ways in which this student's writing experiences reveal the interrelated roles of both designative and expressive functions of writing. The analysis also reveals that the writer found the situated protocol itself to be an enduring means of development and reflection and a tool for meditation.

Research in organizational socialization outlines a common process of transition making. Newcomers first anticipate what the workplace and their involvement there will be like and then adjust these expectations upon encounter with organizational reality. Encounter often brings some disappointment, so struggles with motivation must be resolved before the initiates are ready to settle in and become contributing members. A survey of this research, illustrated with case study excerpts from undergraduate student interns, suggests that classes intended to prepare students for workplace communication can do so more effectively if they make students aware of this adjustment process and if they help students explore the possible writing implications of such nonwriting issues.

This article explores narrative theory and research in fields closely allied with professional communication to clarify the value of narrative to our discipline. It addresses the move in many fields to reconceptualize research as narrative. Placing narrative within a postmodernist frame, it examines the centrality of ethnography within a postmodernist view. The importance of ethnography in research is related to two key narrative questions that ethnographic theorists in other disciplines are addressing: Who is telling the ethnographic story? For what purposes is the story told? This article supports the importance of taking a critical stance toward these questions and discusses the implications of postmodernist ethnographic theory for research in professional communication.

This article reviews recent studies of legal discourse and nonacademic writing and presents the results of a historical case study of an environmental public policy. The author examined the rhetoric of public sector communication to show how an Indiana water quality standards administrative law was socially constructed as it was written collaboratively in two cycles by members of a text-centered legal discourse community. Key findings describe a dynamic discourse community with changing writing roles among government employees, lay members of the audience, and water pollution control board members. The social and political context surrounding this collaborative effort delayed formal adoption of the water quality standards in the public sector. Controversial provisions of the law stimulated social and political actions, including legislation, and in the process delayed rulemaking.

Participants in a qualitative case study of nonacademic R&D authors were uncomfortable with the idea of persuasion in their writing. The participants thought their reports were more informative than persuasive. Three definitions for “persuasion” emerged: discourse intended to push a reader toward an action; discourse written in a clear, compelling style; and shady, manipulative discourse. When asked whether they owed a greater debt to their audience or to their subject matter, most participants chose subject matter. However, some participants argued that my question posed a false dichotomy, in that serving subject matter was the best way to serve audience.

An MA student in professional writing and editing undertook ethnographic research on ghostwriting in the military headquarters where he has worked as a civilian writer for 18 years. He investigated the ways in which the military's review process (or “chop chain”) influences writer psychology and the final written product. His findings shed light on writer psychology and on bureaucratese as a cultural discursive product and lead him to propose changes in local writing and reviewing practices. To suggest innovations in teaching and curriculum, this article traces the MA student's academic authorship as he drew on the disciplines of ethnography, folklore, social psychology, and composition and as he used cultural theory from Foucault and textual theory from narratology.

Preview this article: Ethnography in the Study of the Teaching and Learning of English, Page 1 of 1 < Previous page | Next page > /docserver/preview/fulltext/rte/29/3/researchintheteachingofenglish15342-1.gif

Preview this article: Tracing Authoritative and Internally Persuasive Discourses: A Case Study of Response, Revision, and Disciplinary Enculturation, Page 1 of 1 < Previous page | Next page > /docserver/preview/fulltext/rte/29/3/researchintheteachingofenglish15343-1.gif

Few, if any, studies on collaboration examine interactions between software manual writers and graphic designers. This study analyzes these collaborations, inquiring into the ways in which writers' and designers' processes of collaboration directly affect the form and substance of a finished manual. We argue that when these developers have dialogue, draft iteratively, and jointly make decisions, they produce manuals that could not possibly be developed through linear, assembly-line collaborative processes. We characterize three possible models of collaboration—assembly line (linear drafting), swap meet (iterative drafting and joint problem solving), and symphony (codevelopment in every aspect)—and use as a case study our own collaboration in developing a manual, detailing the concerns that writers and designers bring to a manual project. Analyzing our collaboration as an example of a swap-meet model, we examine four design problems that we faced and explain the ways in which our collaborative processes uniquely shaped our solutions to these problems.

This study examined the effects of three study conditions (review only, study questions, and analytic essay writing) on high school students writing and learning from text (concept application, immediate recall, delayed recall, and recall of manipulated content). An experienced social studies teacher and two levels (general and academic) of her eleventh grade U.S. history course participated in the research. Observational and case study techniques were employed to describe the teacher’s pedagogy, and then a volunteer group of students from each class read, reviewed or wrote about their reading, and were tested on learning from selected history passages. Analyses of the students’ writings indicated their varying approaches to studying and writing about the passages. Both forms of writing enabled both groups to perform better on all learning measures, with the academic students consistently outperforming the general students. Analytic writing was associated with higher scores on concept application, while study questions led to better general recall in the immediate and delayed conditions. When recall was further analyzed for the number of content units contained in the written responses to the two writing tasks, more content units appeared in the analytic writing in both the immediatea nd delayedc onditions. Although the general students’ performanceso n this posttest measure were not as strong as the academic students’ performances, they benefited more from analytic writing than from answering study questions about the history passages. Because both instructional context and academic ability seem to influence students’ performances on writing-to-learn tasks, the study suggests the need for research that will disentangle these influences to identify the effects of pedagogy and student ability on learning from writing.

Conflict Pedagogy and Student Experience Ships in the Night Revisited, Gerald Graff, I Came to Believe: Ethnography, Anonymity, and the Private I, Anonymous Response, Beth Daniell, Interpreting Interpretations of Divergence, Thomas G. O’Donnell, Response, Helen Rothschild Ewald and David L. Wallace

With over 150,000 environmental educators and communicators in the United States, environmental communication has become one of the fastest‐growing areas within scientific and technical communication. Environmental communicators are frequently called upon to facilitate or otherwise participate in deliberations about environmental policy in which the role of the public is a central concern. This article poses four models for public participation and presents a case study of the application of one model to regional deliberations about environmentally sustainable development.

Social theories of language (e.g., Vygotsky and Bakhtin) implicate instruction that promotes spoken interaction during the writing process. Such interaction is said to make explicit for students the dialogic relationship between writers and readers that underlies written text. This case study of a “prewriting” class discussion and student writing in a secondary English class suggests that, more than establishing a relationship with readers, students talk and writing invoke a complex of roles that reflect their relationships with one another, the outside world, and their texts. Speaking and writing contexts shape the different roles that students take. The setting of the study is an inner-city classroom in which students' lives bear critical connections to the outside world; such classrooms may be particularly valuable sites for studying students as complex role players in the process of learning to write. In offering a theory of roles and relationships, the study complicates current thinking about how classroom discourse in these and other settings is linked to writing.

This essay describes some of the primary features of educational criticism, an arts-based approach to qualitative inquiry. We first examine the aims of this approach, focusing on its potential to heighten our perceptions of the classroom. We next discuss four dimensions of educational criticism: descriptive (intended to vividly render the qualities that constitute an educational performance or product); interpretative (represented in the conceptual frameworks that allow critics to account for the attributes and patterns of interaction they have observed); normative (involving a process of articulating those values that inform conceptions of goodness within a given domain); and thematic (concerned with the utility of extracting some type of general understanding, image, principle, or lesson that transcends the particular of an individual case). Finally, we address questions of rigor as they apply to educational criticism and other forms of qualitative research. Specifically, we identify three criteria (consensual validation, structural corroboration, and referential adequacy) appropriate for assessing the credibility of such work. In suggesting criticism as one potential model for educational inquiry, we hope to encourage those researchers who seek to create compelling and richly textured accounts of current classroom practice.

Two groups of university students, approximately half with work experience, read one of two versions of the same case study narrative—a traditional, printed version or a computer version. Afterwards, both groups selected from a list of paragraphs to compose a memorandum needed to resolve the conflict in the case, and, two days later, completed a questionnaire to determine retention of the narrative. The researchers hypothesized that the subjects using the computer version would perform better and rate their version as more realistic because of this version's visuals and decision paths. The subjects using the computer version did perform somewhat better at selecting the correct final memo paragraph, but overall, the results did not show either method to be superior. The subject's previous off-campus work experience, however, did produce an impact on both the results and acceptability of the case method.