This article reports on the second stage of a 7-year community-based research project involving service-learning students in technical and professional communication courses and nonprofit organizations in Baltimore City. The article explains how students and community members overcame failure to collaborate on literacy and employment workshops. To assess collaboration, researchers integrated usability testing on workshop resources with 15 ( N = 15) participants, postworkshop questionnaires with 34 ( N = 34) participants, and interviews with 2 ( N = 2) community partners. Participants responded positively, and 47% of workshop attendees found jobs. The article argues that community-based research should use participatory and iterative models and resilience theory.

Understanding the law and its impact on the practice of technical communication has been an important scholarly thread in technical and professional communication (TPC) for more than two decades. Technical communicators recognize the impact of their work on stakeholders as well as the potential liability issues associated with composing technical communication documents. While this scholarship is widespread, relatively few pedagogical resources are available to prepare students for success in a litigious world or to guide instructors in teaching legal writing. This article offers a case study of a legal writing course that prepares TPC students to develop legal literacy and succeed in the workplace.

This article reports on the first stage of a mixed-methods community-based research project involving residents of a socioeconomically challenged neighborhood in Baltimore City, Richnor Springs, and service-learning students in technical and professional communication courses at Loyola University Maryland (Loyola). To measure outcomes, we analyzed student surveys from 80 respondents and critical reflections from two students. We also analyzed interviews from two students and two community members. Findings indicate that there were no statistical mean differences in the educational experiences between service-learning and nonservice-learning students; however, there were significant mean differences in transformational experiences. Findings also indicate that community members responded positively and that stakeholders valued the personal relationships that developed.

This study investigates the role of stasis, an ancient rhetorical tool with both heuristic and analytic capabilities, in entrepreneurial rhetoric, specifically in pitching and question-and-answer sessions. Drawing from a multiyear sample of Shark Tank pitches, the author found that funders expect entrepreneurs to account for stases of being, quality, quantity, and place. The findings suggest a series of associated questions within each stasis. When these questions are answered unsuccessfully, standstills occur within the funding argument; when they are successfully addressed, the stasis passes, and ventures are more likely to receive funding. The author discusses the implications of this study for entrepreneurship and professional communication.

This study asks whether grammatical and mechanical errors bother business professionals, which of these types of errors are most bothersome, and whether such errors affect perceptions of the writer and their ethos. We administered a 17-question survey to roughly 100 business professionals whose roles are not primarily writing and communication within organizations. The findings show that business professionals are bothered by these errors and that the level of bothersomeness has increased from previous studies. Additionally, the findings show that participants have clear views of writers who make errors and that the context of the error matters. The authors conclude by offering implications for technical and professional communication.

This study introduces social question-and-answer (SQA) documentation to technical and professional communication scholarship. It conceptualizes SQA as interactive, user-generated documentation and describes contextual information types within social how-to questions that initiate documentation. It also explores whether contextual information associates with answers that complete the interactive documentation. Results reliably describe 15 information types based on content analysis of 3,529 contextual information types from 500 questions. Exploratory statistical analysis suggests that askers may increase answerability by including less speculative thought, more error messages, and less general situation information. To facilitate complete SQA documentation, the study calls for additional research into question content and answerability.

Over the last several years, service-learning has become a burgeoning area in technical and professional communication studies. In addition to offering pedagogical strategies and theoretical approaches, the scholarship in this area to date points to several concerns for the continuing growth of high-quality service-learning in our field: 1) building reciprocal, sustained community partnerships, 2) developing… Continue reading Taking Root: Seminal Essays in Service- Learning and Professional Communication by J. Blake Scott

This article describes a service-learning-based capstone course for MA students in Professional Writing and Editing at the University of Cincinnati and illuminates the potential advantages of service-learning on an advanced level. Of particular benefit are the rhetorical and ethical challenges that partnerships with nonprofits can raise, requiring students to draw not only on their writing… Continue reading Selling Peace in a Time of War: The Rhetorical and Ethical Challenges of a Graduate-Level Service-Learning Course by Kathryn Rentz and Ashley Mattingly

Insights from activity theory—specifically, David Russell’s synthesis of activity theory with genre theory—suggest ways to understand and ease problems of clashing expectations encountered in professional writing classes that use a client-based assignment model for service-learning. Link to PDF

In response to recent calls for internationalization and greater social relevance in professional communication teaching and research, this article links service-learning pedagogy with participatory action research (PAR) methods. A multi-year collaborative project in Kenya illustrates both the challenges and the positive outcomes of international partnerships, which include increased intercultural communication skills, significant contributions to the… Continue reading Technical Communication, Participatory Action Research, and Global Civic Engagement: A Teaching, Research, and Social Action Collaboration in Kenya by Robbin D. Crabtree and David Alan Sapp

In a recent study of Harvard University students, Richard Light documents that for the over 400 students he interviewed the “most important and memorable academic learning [occurs] . . . outside of classes.” His findings are not surprising. Evidence is mounting that courses and activities that link service and learning in some kind of reciprocal… Continue reading Introduction: Service-Learning and Professional Communication by Jim Dubinsky and Melody Bowdon

Through an auto-ethnographic reflection, this article describes an attempt to enact a Black Feminist pedagogy in an undergraduate business writing course. Discussing both benefits and challenges to this pedagogical approach, I advocate for an increase in decolonial methodologies and pedagogies in teaching technical and professional communication and argue for their potential to intervene for equity and justice in both the classroom and the workplace.

This article reports the results of a survey of technical and professional communication (TPC) undergraduate and graduate students regarding their perceptions of diversity in TPC academic programs. The responses of the total group of respondents and a subset of respondents identifying as a person of color (POC) are compared. Results show that both the overall group and the group of students identifying as persons of color see their TPC programs as both diverse and supportive of diversity. Respondents identifying as a person of color also reported that they were not worried about fitting in when enrolling in their TPC programs. However, the survey also shows that TPC students who identify as persons of color note a lack of students and faculty of color in TPC academic programs and departments. Possible reasons for respondents’ perceptions of having diverse and supportive departments while also observing the lack of POC within the department are discussed.

Pedagogical and programmatic research remains important in technical and professional communication. For such approaches to be effective, meaningful, and successful, they must represent effective scholarship that can be used within and address the needs of the greater field. The authors performed a metasynthesis of pedagogical and programmatic scholarship published in five central technical and professional communication journals between 2011 and 2015 ( n = 82). The authors report the results of this research and what it means for the field to approach pedagogical and programmatic scholarship in the future.

In spite of the growing embeddedness of service-learning programs in American higher education and the increasing publication of scholarship and professional resources on the subject, there remains a dearth of textbooks for students enrolled in service-learning courses and experiences. This lack of published instructional material owes historically to the localized and curriculum-specific nature of service… Continue reading Review of Service-Learning in Technical and Professional Communication by Melody Bowdon and J. Blare Scott, reviewed by Chris Anson

Tempora mutantur, et nos mutamur in illis (times change and we change with them). Not only is the techne of today’s rhetoric and professional communication changing but we rhetors and professiona...

As discussed throughout this special issue, interest in design thinking as a process, a set of mind-sets and practices, and also a potential addition to writing studies and technical and professional communication (TPC) program curricula has increased recently, opening discussions about the rhetorical nature of design-thinking practices. Does design thinking align with the already rhetoric scholarship on design in TPC? In this working bibliography, we pull together literative from across disciplines, popular media, and higher education media to examine design thinking from a variety of angles and to offer a starting point for peers interested in learning more.

In this special issue, we explore design thinking as a broad conceptual process as well as a tool that might align with the work of technical and professional communication (TPC) programs. But what is design thinking? What are the benefits and drawbacks of the process? Can design thinking be used to help students address rhetorical challenges and complex problems? How is design thinking showing up in the field, and does it belong in TPC programs? Four scholars explore these questions in their niche areas: process, usability and user design, technical communication, and industry and programmatic perspectives.

In design thinking, extreme users have found work-arounds for common problems, but they are few in number and often overlooked in toolkits and write-ups. This article posits that positive deviance, an approach to social and behavioral change that is compatible with design thinking, offers technical and professional communicators an accessible and innovative methodology for engaging extreme users. The authors analyze a case study of how the positive deviance approach was used to address federal recidivism on the U.S.–Mexico border. They conducted a positive deviance inquiry to arrive at the everyday replicable behaviors that enabled released individuals to complete their terms of supervised release successfully, despite the odds against them and without access to special resources. The authors conclude by discussing the value and implications of focusing on extreme users.

Present Tense would like to welcome our new Annotated Bibliography Editor Matt Cox, an Associate Professor at East Carolina University. Matt has a background in Cultural Rhetorics and in technical and professional communication and will take over the responsibilities of providing developmental editing assistance for all new annotated bibliographies. Currently, Dr. Cox is working on […]

In this article, I analyze 73 circuit court opinions in which due process rights are weighed according to a little-known legal test called shocks the conscience. I also offer my observations of a federal trial in the U.S. district court in 2015 upon which the test was imposed. I reveal how requiring the shocks-the-conscience test confirms the authority of the state and silences those who have been singled out as individuals or as groups to be deprived of constitutional rights. In particular, professional communication scholars who examine emotional appeals as rhetorical strategies should find this article of interest.

We build on previous scholarship calling for sustainable growth in technical and professional communication programs through maintenance and reflection. Inspired by continuous improvement models used in industry, we offer GRAM—Gather–Read–Analyze–Make—a continuous improvement model designed to identify and align often overlooked practices and processes necessary to build and sustain programs.

Oral presentations are a common genre in technical and business communication courses. While it is important for students to develop a professional ethos when presenting information, in this article I argue that textbooks’ discussion of professional dress and voice privilege cisgendered bodies and erase the differences and bodily experiences that transgendered individuals face. This may cause dissonance in trans students who may come to believe that they must choose between their genders and being professional.

This article presents an examination of research methods used in empirical research over a 5-year period in technical and professional communication. This examination reveals that the most common methods used are surveys, interviews, usability tests, observations, and focus groups. In addition, the field does incorporate research categories of case studies, experiments, and ethnographers. This examination, however, reveals serious shortcomings that need to be addressed for the field to have a sustainable research profile.

This article reports findings from a month-long research project in Vietnam working with the Vietnam Association for Victims of Agent Orange (VAVA). The authors found that VAVA did not always abide Western prescriptions for “good” technical and scientific communication yet were extremely effective technical communicators among victims and families. This article reports findings that call for an expanded definition of what it means to practice good technical communication, especially in understudied cultural contexts.

Proposals are ubiquitous documents with challenges beyond the writing task itself, such as project management, strategic development, and research. Reporting on proposal instruction research in other fields and the results of an interview study with proposal writers, this article argues for a shift in how proposals are taught and conceptualized. By coaching students on the wide range of rhetorical practices that proposals require rather than how to produce proposal documents, technical and professional communication instruction can better prepare future communicators to manage and produce competitive proposals and more actively participate in these important efforts in the community, industry, and academy.

The small amount of work on workplace writing assessment has focused almost entirely on student readiness for professional writing or included case studies of employer expectations for new writers. While these studies provide insight into current pedagogies for technical writing and writing instruction in general, the main conclusion to be drawn from them is the unsatisfactory number of recent graduates who display workplace readiness. In this article, we explore writing assessment research in both the academy and the workplace and attempt to identify ways in which the academy’s assessment practices lead, lag behind, or simply differ from writing assessment in the workplace. This comparison will serve to identify not only where the academy might improve pedagogy in its curriculum for technical communication in order to best prepare students for workplace writing but also where the workplace might learn from the academy to improve its own hiring and training procedures for technical writers. In this case study, we used Neff’s approach to grounded theory to categorize rater feedback according to a ranking system and then used statistical analysis to compare writer performance. We found that the direct test method yields the most predictive results when raters combine tacit knowledge with a clearly defined rubric. We hope that the methods used in this study can be replicated in future studies to yield further results when exploring workplace genres and what they might teach us about our own pedagogical practice.

This article examines the importance of lesbian, gay, bisexual, and transgender (LGBT) rhetorical approaches in professional communication theory, introducing the theory of working closets as central to understanding how LGBT professionals navigate and succeed. The author presents case studies of LGBT professionals at the headquarters of a national discount retail company as examples of working closets and asks what the implications are for professional communication studies. He also looks at the need to learn from and through queer rhetorics, cultural rhetorics, and social justice frameworks, especially given the cultural turn of professional communication studies in the early 21st century.

This article applies identity construction concepts to a professional and technical communication student intern’s use of agency as she negotiates a unique identity for herself within a state legislature. Following a literature review, the author highlights several of the intern’s key efforts to become part of this new governmental and legal discourse community, including learning legislature-specific genres, combatting the “totem-pole” hierarchy, making choices about appropriate professional behavior, socializing by creating an “entire family dynamic,” and making an effort to learn the culture of the legislature. These efforts are documented through the intern’s reflective, self-narratives and documents produced during the internship. Through this discussion, the author suggests practical implications for aiding students and newcomers as they transition to unfamiliar workplace communication environments.

This article calls for recognition of ways in which feminisms have, do, and can inform social justice work in technical and professional communication (TPC)—even social justice work that is not explicitly feminist. The authors distill some areas of feminist TPC scholarship that are relevant to future social justice work: (a) epistemological contributions, ways of knowing and methods for discovering them and (b) reclamations of dominant topics, groundwork laid by feminist research on technology and science. They close with nine recommendations to inspire scholars with specific ways to use feminist methodologies and theories to enhance social justice scholarship.

This study aims to explore the process of reading during writing. More specifically, it investigates whether a combination of keystroke logging data and eye tracking data yields a better understanding of cognitive processes underlying fluent and nonfluent text production. First, a technical procedure describes how writing process data from the keystroke logging program Inputlog are merged with reading process data from the Tobii TX300 eye tracker. Next, a theoretical schema on reading during writing is presented, which served as a basis for the observation context we created for our experiment. This schema was tested by observing 24 university students in professional communication (skilled writers) who typed short sentences that were manipulated to elicit fluent or nonfluent writing. The experimental sentences were organized into four different conditions, aiming at (a) fluent writing, (b) reflection about correct spelling of homophone verbs, (c) local revision, and (d) global revision. Results showed that it is possible to manipulate degrees of nonfluent writing in terms of time on task and percentage of nonfluent key transitions. However, reading behavior was affected only for the conditions that explicitly required revision. This suggests that nonfluent writing does not always affect the reading behavior, supporting the parallel and cascading processing hypothesis.

In this article, the authors report on findings from a survey of writing instructors who teach the multimajor professional writing course (MMPW) across diverse institutional contexts. The authors marshal these findings to advance a series of arguments about the situation of the MMPW course in U.S. higher education.

Technical and professional communication instruction is well suited to helping students develop digital literacy but must be informed by research regarding how students are using specific social media platforms, particularly the propensity to post content that could damage their career capital. This study examined this question for students in Austria, Australia, and the United States. In Austria and Australia, this behavior was found to be no greater for Twitter than it was for Facebook. Conversely, for the United States, the behavior was found to be more pronounced. These and additional results regarding attitudes toward information privacy are reported.

Using concepts and methods from technical and professional communication and linguistics, the authors conducted an observational study of the voice of community members (CMs) in the deliberation of a behavioral institutional review board (IRB). In the discourse of deliberation, they found that CMs had an effective voice in constructing the compliance of individual research protocols under IRB review. But they also found that CMs had an ineffective voice in representing their African-American community, particularly in their efforts to advocate for more consideration of minority research sites and subjects and a fuller consideration of minority community attitudes.

Multimajor professional writing courses are becoming extremely common in English departments, which presents specific challenges for curricular design because of the diversity of the majors and professional goals of students. This article describes the theoretical, programmatic, and curricular details of a multimajor professional writing course. We argue that the design of a course that places a central focus on writing theory and writing knowledge can encourage learning transfer. Such an approach helps to overcome the challenges of a multimajor course by allowing the study of a common subject among students hoping to enter a number of different professions after college. Our design leans heavily on concrete knowledge domains—genre knowledge, social knowledge, procedural knowledge—and their application to specific disciplinary or professional contexts. The article’s discussion of course assignments and contexts demonstrates how these domains are applied and provides detailed information on our experiences teaching the course.

Technical communication researchers have studied failure through a number of different case studies, though none more often than the space shuttle Challenger explosion. While scholars have offered several explanations in the intervening three decades, this work often treats the disaster as a failure of organizational communication, a failure of the material O-ring, or a failure of two discourse communities, engineers and managers, to engage in mutually comprehensible forms of meaningful deliberation. This essay hypothesizes that the real cause of failure was neither positivist nor social constructionist in nature, but discursive-material. I offer discussion of the Challenger case in order to frame a different study of project failure and show that complex technical projects fail for a number discursive-material reasons. Employing assumptions from actor–network theory and Barad’s theory of agential realism, this essay establishes a basis for how to read the Challenger disaster as one of competing and unresolved “conceptual structures of practice.” I then take this framework and apply it to a case study of a transportation project at a large, Midwestern research university. This project, the electric personal transportation vehicle, failed because competing structures of practice generated powerful actants that mattered in different ways. Insufficient project management activities also contributed to failure; the conclusion identifies concepts technical communicators can employ in establishing more effective project management strategies that work to resolve competing actants.

Claims abound about passives and the impersonal style they create. Few studies, however, check the claims with a large, systematic analysis of texts from either academia or industry. Motivated by the need to teach effective workplace writing skills to undergraduate engineering students, this study investigates the use of passives and associated impersonal style features in 170 practitioner reports, journal articles, and student reports from civil engineering. Using multidimensional analysis (a technique from corpus linguistics) and interviews of practitioners, students, and faculty, the study found that, as expected, engineering texts, compared to nontechnical texts, have a frequent use of impersonal style features; however, they use passives for a wider range of functions than is typically described in technical writing literature. Furthermore, compared to the journal articles and student reports, the practitioner reports use significantly fewer features of impersonal style. The findings inform teaching materials that present a more realistically complex picture of the language structures and functions important for civil engineering practice.

This article examines the tactical online rhetorical choices of a young African American professional communicator, Gina. Drawing on situated analysis to show how Gina engaged with her African American Hush Harbor (AAHH) of young professionals online, the author argues that Gina used Twitter to maintain professional network ties in her AAHH community while resisting organizational discourses of surveillance. The author further argues that analyzing particular choices in boundaryless career situations allows us to see important nontask-based professional writing activity.

Online learning modes can provide convenience and flexibility to students. But communicating the value of online education in technical and professional communication should not end there. Program directors should rearticulate the narrative about the value of online graduate education beyond flexibility and convenience by reevaluating the ways that program assessment is designed and implemented. This pilot study suggests that a community of inquiry framework can help to communicate the value of the online learning environment to a variety of stakeholders, including prospective and current students, administrators, instructors, and potential employers.

Technical and professional communication (TPC) programs rely on contingent faculty to achieve their curricular mission. However, contingent faculty lack professional development opportunities. In this article, the author reports survey results (N = 91) and three cases studies that provide information on contingent faculty and their preparation for online teaching and then provides a three-step approach for TPC program administrators and faculty to follow so that programs can create sustainable professional development opportunities for contingent faculty to teach online.

This article explores how to train educators to teach online internship courses. The article introduces an online internship course focused on workplace communication available to students across the university. Approaches to training educators to teach this course include requiring educators to immerse themselves in experiential learning situations, leveraging innovative uses of contemporary technologies for communication, and reflecting on online teaching processes.

Using cultural empowerment as a conceptual framework, this study emphasizes the interrelated role of culture, rhetorical agency, and empowerment in discursive analysis and communicative practice. Twelve black business owners were interviewed using a narrative inquiry approach. Thematic analysis revealed that these entrepreneurs enacted rhetorical agency in ways that work within oppressive systems and resisted damaging dominate discourses about black businesses. By highlighting the rhetorical narratives of black entrepreneurs, this study also addresses the need for a more culturally sensitive approach in business, professional, and organizational communication.

Drawing on fieldwork, this article examines nursing students’ design and use of a patient health record during clinical simulations, where small teams of students provide nursing care for a robotic patient. The student-designed patient health record provides a compelling example of how simulation genres can both authentically coordinate action within a classroom simulation and support professional genre uptake. First, the range of rhetorical choices available to students in designing their simulation health records are discussed. Then, the article draws on an extended example of how student uptake of the patient health record within a clinical simulation emphasized its intertextual relationship to other genres, its role mediating social interactions with the patient and other providers, and its coordination of embodied actions. Connections to students’ experiences with professional genres are addressed throughout. The article concludes by considering initial implications of this research for disciplinary and professional writing courses.

Gaining access to interdisciplinary research sites poses unique research challenges to technical and professional communication scholars and practitioners. Drawing on applied experiences in externally funded interdisciplinary research projects and scholarship about interdisciplinary research, this article describes a training protocol for preparing graduate students to understand the dynamic nature of access in interdisciplinary work as well as to develop a capacity for making a case about the value of their expertise in interdisciplinary research contexts. The authors situate the training protocol in the context of three distinct phases of case-making (individual, relational, and speculative) and note how the conditions for negotiating access vary within and across these phases. The authors conclude by describing implications to graduate students and faculty for theorizing access in this way and developing training to support graduate students’ negotiation of access in interdisciplinary work.

In an effort to expand the range of ways graduate programs prepare students to be scholars and practitioners in technical and professional communication, this article argues for a fresh direct reengagement with stories, storytelling, and narrative as valuable ways of studying and effectively producing the varied texts of the workplace. The previous call for acknowledging the value of narrative traces back almost 30 years, and story is still being used in a variety of compelling ways, even as an overt regard for narrative has not been sustained. What may be lacking is a systematic way to transform assumptions about stories as informal anecdotes into stories as data for rigorous analysis. David Boje’s antenarrative theory and method offers technical and professional communication graduate students, scholars, and practitioners just such a compelling and timely position from which to consider workplace processes and products.

This TETYC Instructional Note describes how one instructor used real manuscripts to teach editing to university students in a professional writing program.

Technical and professional communication (TPC), like human-centered design, has long been human centric. But TPC struggles with the complexities of determining which humans are at the center of our work. This article proposes that an explicit consideration of human dignity and human rights can help us to navigate these complexities by reflecting upon whether our work harmonizes with the notion that every person has intrinsic worth. To illustrate, I present findings from exploratory research with nonelite Rwandan youth in which participants conveyed the roles and effects of technology-mediated communication and information and communication technology in their lives. I assert that as TPC begins engaging more explicitly with human dignity and human rights, we should adopt a perspective inspired by human-centered design scholar Richard Buchanan: embracing human dignity and human rights as the first principle of communication and the foundational value of the TPC field.