In response to disruptions introduced to the job market by AI resume screeners, this article introduces a novel theoretical framework for the life cycle of artificial intelligence systems to help unblackbox resume screening AI systems. It then applies the AI life cycle framework to a digital case study of RChilli’s job-resume matching algorithm. The article introduces an eleven-step computational job-resume matching assignment that writing instructors can use in their classrooms to explore the pedagogical implications offered by the AI life cycle framework. The assignment helps students simulate important phases in AI production and development while highlighting biases and ethical concerns in AI screening of resumes. By exploring job-resume analytics, this study helps to teach critical AI and data literacy, make job-resume matching algorithms more explainable, and transform how professional writing can be taught in the age of automated hiring.

Drawing on insights from environmental systems and cross-disciplinary knowledge about ecology, this multimodal video essay narrates the collaborative process of three writing center practitioners as they created a curriculum for a professional development series on writing center ecologies—a curriculum rooted in ecological principles of scale, relationality, care and wellbeing, belonging, sustainability, and justice. Utilizing the power of image, sound, and audio, the trio brings each principle to life, sharing their personal and professional stories to highlight the importance of understanding place, culture, and power in shaping writing center dynamics. They advocate for care, sustainability, and justice in writing center practices by considering the long-term and large-scale impact of daily practices and relationships on broader systemic issues. Through this process, they not only exemplify what an ecological approach to writing center work looks like in our ecosystems, but also imagine the possibilities of how it can enhance writing center values, practices, and policies.

What can consultants do to move students to return to the writing center? To identify strategies that accomplish this end, two undergraduate researchers and an advisor surveyed students who had repeatedly visited a single consultant. We then analyzed the data, coding consultant strategies and noting repeated occurrences. We also recorded appointments of consultants with high rates of returning clients, collecting transcripts detailing the strategies they use in first-time visits. Our research contributes to our field’s understanding of why some students return to the writing center and what students want from their consultant, intersecting with current conversations that acknowledge student writers as co-creators of writing centers and recognize peer tutors’ emotional labor. The consultation that we document and analyze may find use in consultants’ professional development.

The Northeast Ohio Medical (NEOMED) University Writing Center was founded in the winter of 2022 to support its medical, pharmacy, and graduate students. Through trial, error, and creativity, the Writing Center Specialists developed a successful writing center offering collaborative synchronous and asynchronous sessions. Often, graduate education needs a different type of support than undergraduate students do: in-house editing combined with traditional theory. This initiative highlights the importance of writing and editing support in medical education, addressing diverse needs across NEOMED’s colleges and promoting effective writing practices. On February 21, 2022, in a small meeting space between two offices, Brian sat at a large, wooden, boardroom table staring out the large window into the Aneal Mohan Kohli Academic & Information Technology Center, the official name of the Northeast Ohio Medical University (NEOMED) Library, waiting for the first students to appear for in-person writing tutoring. One week prior, Brian had signed a part-time (20 hours a week) contract to lead a writing center pilot project that ended on June 30, 2024. Brian was the Writing Center Specialist and was tasked with creating a writing center to support the more than 1,000 medical, pharmacy, and graduate students at NEOMED and had less than 30-months to do it. NEOMED is a stand-alone medical university in the rural community of Rootstown in Northeast, Ohio. It is not connected via physical space to any hospital system. NEOMED does not confer any undergraduate degrees but does offer several master’s and PhD programs for its students within its College of Graduate Studies. There are over 600 medical students, 300 pharmacy students, and more than 100 graduate students attending NEOMED. The school is within 50 miles of several teaching hospitals that partner with the NEOMED students in Cleveland, Akron, Canton, and Youngstown areas. The closest clinical location is a 20-mile drive from NEOMED’s campus. Brian’s background was in English Composition and Rhetoric, having taught at several universities since 2010. He worked in a Writing Center as a graduate student and followed writing center theory closely. Now, he was creating a writing center, carte blanche. He was given a common room and two offices. He had a small budget for paper products, a laptop, a bulletin board, and access to various means of communication. He met with the leaders of the three different colleges and asked the same questions: how can a writing center help your students? The answers were all different and began to mold the theoretical approach. NEOMED was founded in 1973 to meet Northeast Ohio’s critical need for primary care physicians. Much of the writing support for the College of Medicine (COM) was provided by the Assistant Director of Student Affairs and the Assistant Dean of Student Affairs. In the College of Pharmacy (COP), the Assistant Dean of Student Success worked with students as they navigated writing assignments. In the College of Graduate Studies (COGS), individual professors were tasked with this writing support. While the individual colleges attempted to support their students in their writing, typically, only the high-stakes professional writing—resumes, curriculum vitae (CVs), personal statements, and letters of intent—were given priority. As an example, the Assistant Director of Student Affairs for the COM reviewed 150-160 CVs and personal statements between May and July each year. The group of third-year medical students submitted their applications for residency programs through the Electronic Residency Application Service (ERAS), the system used by medical graduates to apply for specialized training positions in hospitals. COGS, in which Brian had been an adjunct professor since 2018, needed academic writing support for its students. Many of the nine graduate programs had writing assignments throughout the semester. Some of the program’s students wrote master’s theses and others wrote doctoral dissertations. Many of these students utilized the Writing Center for support. Professors in COGS also asked Brian to create several writing specific videos which covered topics on grammar, punctuation, research writing, and formatting. COP had one goal in mind for the Writing Center, and that was supporting their second language learning (SLL) students. The SLL students struggled with plagiarism, understanding prompts, taking notes, research writing, and reaching out for help. In August 2023, 18 months after Brian was hired, funding was allocated to hire an SLL specialist, and Brook was hired to support the SLL students, specifically those in pharmacy. COM had a detailed list of needs for the Writing Center, much of which was high stakes writing. The number one need of the COM was to support the 600+ medical students as they create their professional CVs. Then, the Writing Center was asked to collaborate with the students as they create personal statements for residency applications and research opportunities. Medical students also created oral and poster presentations, journal articles, and many other writing projects. The University provided its students with 20 hours of writing support. Yet, after a week of being open, students did not come for the support they needed. Brian sent emails to cohorts. Announcements were made. It was clear that sitting at a table facing the window to the library and waiting for students to start coming in for in-person tutoring sessions was not happening. The typical, in-person consultation consisted of reading the paper out loud in the undergraduate writing center world that Brian was accustomed to. Undergraduate writing theory was not what the NEOMED students needed. Instead, it took trial and error, a lot of support, a little bit of money, and some creativity to establish the NEOMED Writing Center as a fully funded center of the University. Ultimately, the NEOMED Writing Center pilot program is a story that all graduate schools can use to create their own writing center. By promoting asynchronous sessions, screenshares, and collaboration, a graduate school writing center became successful.

Writing centers in Brazil emerge from an internationalization initiative that combines tutoring students on academic assignments and translating Portuguese articles written by faculty and graduate students into English. Thus, they arise from local needs and contexts. Three articles about writing centers in Brazil have been published, and only one mentioned student tutors’ views. This research aims to understand their views on being part of a Brazilian writing center while pursuing their majors and graduate courses. Through narratives, four participants have voiced challenges regarding dealing with texts from a diversity of fields, handling technical terms, and expressed varying degrees of self-confidence when working with a text written by an individual in a scholarly higher position. Regarding growth opportunities, the student tutors mentioned the development of soft skills and teamwork, improvement in performing reading and writing tasks in their undergraduate programs, and opportunities to increase their knowledge in other fields. The discussions presented in this paper contribute to tutors’ training and to other research on student tutors, as well as to the landscape of what writing centers do in the domain of international publishing. In the U.S., writing centers emerged from labs and clinics (Carino, 1995) and were a resource for college writing assistance for undergraduate students from the 1970s on. However, this is not a common scenario in Brazilian high schools or higher education institutions. Universities in Brazil originated in the 1900s, meaning that higher education is a relatively recent phenomenon. The Brazilian educational system was established based on a “banking model of education” (Freire, 1970/2007), a metaphor used to describe students as containers into which educators must deposit knowledge, reinforcing that knowledge came from outside. Students were not encouraged as creators of new ideas and little was done to develop students’ critical thinking and writing skills, bearing resemblance to the observations made by Mora (2022) on her Mexican context. In this regard, writing centers are not a national reality and are not found in high schools or universities, as most of the writing practice is devoted to the essay students need to write to be accepted in the university entrance exam (Cons & Rezende, 2024; Martinez, 2023). Brazilian undergraduate and graduate students struggle to meet the demands of higher education, accomplishing academic tasks such as an undergraduate thesis and writing for publication without the help or the culture of pursuing the assistance of a writing center. Additionally, the pressure to publish internationally is an obstacle that faculty and graduate students must face, especially since high-impact journals publish in English and the Brazilian population is not bilingual. English language schools are profitable businesses in Brazil as compulsory education does not provide proper conditions for learning foreign languages. Thus, to cope with this demand, most graduate departments are applying part of their budgets to pay for translation and editing services (Martinez & Graf, 2016). Prof. Ron Martinez observed this scenario at the Federal University of Paraná (UFPR) and proposed the creation of the first Brazilian writing center – CAPA – Centro de Assessoria de Publicação Acadêmica (Academic Publishing Advisory Center) in 2016 to offer both translation and tutoring services (Martinez, 2023). Through this action, he aimed to apply resources inside the institution and provide academic and professional development to the students and faculty. Following the creation of CAPA, seven other writing centers were established in the state universities of Paraná, Brazil in the second semester of 2021. The writing center at our university is one of them. Since its creation, our center has offered tutoring and translation services, with its staff comprised of a university lecturer as a coordinator and graduate and undergraduate students as tutors and translators. These student tutors use English as a second language and are majoring mainly in English Language and Literature; however, students from other areas are welcome and have been part of the center. The increasing popularity of paid editorial services (Hartwood, 2019; Martinez, 2023) underscores the importance of writing centers offering sophisticated machine learning (ML) editing assistance, ensuring that all individuals may benefit from these services irrespective of financial circumstances. These two realities demonstrate that globalization and internationalization initiatives have influenced the tasks performed by some writing centers. In Brazil, student tutors are mainly involved in translation services from Portuguese to English, editing manuscripts in Portuguese and English, and tutoring undergraduate students in their academic tasks in Portuguese or in English. Performing these responsibilities involves challenges, and as a result, we want to explore the challenges and benefits of working as a tutor. Though inspired by aspects of American models, writing centers in Brazil arise from local needs and contexts that display their distinct histories (Martinez, 2023). They emerge from an internationalization initiative that combines tutoring students on academic assignments and translating Portuguese articles written by faculty and graduate students into English (Cons & Rezende, 2024). There are only three international publications about Brazilian writing centers: Martinez (2023), Cons and Rezende (2024), and Cons et al. (2025). Martinez (2023) explores the emergence and development of writing centers in Brazil, using the author’s experience as the founder of the Academic Publishing Advisory Center (CAPA) at the Federal University of Paraná. Cons and Rezende (2024) conducted their research at CAPA and focused on one particular consultation as a case study. Cons et al. (2025) discuss preliminary tutor impressions about Generative AI and evaluate how formal training on the use of Generative AI has impacted the translation and tutoring practices at CAPA. Even though these three articles present the Brazilian reality, none of them look at student tutors’ perspectives on working at a writing center in Brazil. International publications that focus on tutors (Thompson et al., 2009; Thonus, 2001, for example) have centered their research on the North American context. The current research presents the tutors’ voices on being part of a Brazilian writing center and advances the discussion about how writing centers in Brazil create situated practices with transnational applications (Mora, 2022). To contribute to the landscape of what writing centers do (Jackson & McKinney, 2012), this article addresses the following questions: What are the challenges faced by these student tutors? To what extent do student tutors at one Brazilian writing center perceive their work at the center as beneficial for their individual growth?

English professional communication competence is crucial for fresh graduates to succeed in the workplace and has been identified as a national priority in Malaysia to enhance employability. This study explores key attributes of that competence based on interviews with 12 employers and 9 graduates. Using a basic interpretive qualitative approach, 26 attributes were identified across four areas: linguistic, sociolinguistic, discourse, and strategic competence. The findings highlight the importance of aligning educational outcomes with workplace demands and offer insights that support curriculum development, targeted instruction, and assessment—informing policy and future research to enhance graduate readiness.

This piece explores a recent change in pedagogy for a professional communication program at a U.S. university. The Covid-19 pandemic prompted a reevaluation of the program’s service-learning curricula. Students’ pre-pandemic challenges are described and compared to their exacerbated struggles post-Covid, especially the impact of misinformation and artificial intelligence upon critical thinking skills. Service- learning clients’ struggles too are analyzed. Intersecting service-learning pedagogy with thought from public pedagogy scholarship can address these challenges by enhancing reciprocity in service-learning relationships. A nuanced understanding of reciprocity in service-learning roles can address power dynamics and break free from restrictive academic conventions, fostering a more equitable learning environment. The piece includes an example of how a revised service-learning curriculum in grant writing affected students’ critical thinking skills and enabled client partners to advocate for their organizations’ constituents.

This article examines the often-overlooked role played by classical dialectics in managerial discourse, highlighting its enduring relevance in business communication instruction. Through comparative analysis, the article shows how Peter F. Drucker’s management theories draw on classical dialectics and how an applied liberal arts approach can inform interpersonal workplace dialogue and strengthen managerial effectiveness. The analysis suggests that, through the Druckerian lens, classical dialectic effectively bridges practical wisdom ( phronesis ) and action ( praxis ) in management. The article concludes that incorporating classical dialectics into business communication curricula and training can enhance modern management education.

This feature article delves into the experiences and insights from the interdisciplinary faculty team at Miami University’s Farmer School of Business to explore the practical application of four digital gaming platforms in the context of business communication courses. Grounded in self-determination theory, this article showcases the transformative potential of digital gamification in equipping students with a heightened sense of agency (autonomy), increased confidence (competence), and a profound sense of belonging (relatedness). This article aims to serve as a valuable resource for educators seeking innovative strategies to curate learning experiences that not only impart essential business communication skills but also cultivate agentic engagement and facilitate social learning activities.

This study presents a dual bibliometric analysis of business communication research. Study 1 analyzes 135 publications from the Web of Science (1993-2024) to map global trends in communication and pedagogy within business education. Study 2 focuses on 328 articles from Business and Professional Communication Quarterly , offering journal-specific insights. Key themes include soft skills, AI literacy, digital communication, and experiential learning. The study highlights how global trends are reflected and extended within a leading journal. Findings offer valuable implications for educators, researchers, and curriculum developers seeking to align communication instruction with evolving academic and professional demands.

This study assesses the potential use of artificial intelligence-programmed managers in the workplace through two experiments that manipulated source cues and time cues. Data were collected before the Novel Coronavirus pandemic and then 3 years after the pandemic’s outbreak when many businesses had returned to normal operations and ChatGPT had been released. Results held across the two experiments. Neither time nor source automation cues had an impact on the affective impressions participants formed of the simulated email exchange. Attention check data further suggests time cues may no longer be a relevant predictor of impression formation in workplace communication.

In this study, we identify the pedagogical practices the science teachers use for successfully conducting their argumentation-based science lessons and examine the process of managing informal formative assessments. For this qualitative study, we collected data via video and audio devices from classroom implementations after conducting two professional development courses on assessment practices in inquiry settings and argumentation in science classrooms. We analysed the data from the conversation analysis (CA) perspective to conduct a data-driven study. Our results show that there are multiple pedagogical practices that teachers use to achieve lesson purposes and shape lessons. These are primarily the revealing of different claims and warrants or counterarguments about the same phenomenon or situation, prompting the class to discuss different arguments, including more than one student in interaction. Regarding the nature of answers produced by students, the teachers also make implicit or explicit positive and negative assessments, avoid explicit assessments, and give content feedback as pedagogical practices and use them for managing the informal formative assessment process. The results show that the teachers perform some pedagogical practices via the information gained by the informal formative assessment process. These pedagogical practices provide them with new road maps to achieve the lesson goal by increasing classroom interactions.

In this collection, we present the perspectives of seven different writing instructors from backgrounds ranging from comparative literature, creative writing, English, history, and writing studies. We all work in the UC Santa Barbara Writing Program, which has multiple upper-division courses and a Professional Writing Minor track in Science Communication. Here we share our different pedagogical reflections, as well as specific assignments, to illustrate a range of interdisciplinary lenses that can be brought to the classroom.

This article examines the subject of persuasion in technical and professional communications (TPC) with a specific focus on proposals in U.S. Government contracting. It demonstrates a fundamental disconnect between the intent of proposals, which is to persuade, and the rhetorical traditions and professional boundaries of technical writers. The analysis draws on the existing rhetorical- and genre-based TPC literature and borrows from theory in other disciplines—management, organizational theory, sociology, and psychology among others. To advance the scholarship on proposals, this analysis is framed within the overall context of a structural analogy to U.S. military Information Operations (IO). Through use of analogy, it is suggested that the IO community's approach to the concepts of “influence,” “narrative,” “target audience,” and “unity of effort” may offer useful insight for State and Federal contractors to consider in their efforts to write persuasive proposals. This analysis is then used to develop a research agenda for the study of proposals. Areas for future research include the science of persuasion and the use of narrative as it relates to proposals, improved rigor in the use of target audience research, and organizational constructs to improve collaborative writing in proposals.

This study examines how metadiscourse resources are used to achieve persuasiveness in Apple's earnings conference calls from 2013 through 2022. Adopting a corpus-assisted discourse study approach, the study reveals that self-mentions, transitions, and boosters are the three most frequently used metadiscourse resources by Apple executives. The authors detail how different types of metadiscourse contribute to the construction of three interactive roles that enhance persuasiveness. The study contributes to current studies of persuasion as a form of strategic communication. Business practitioners may benefit from learning the language practices of leading companies in order to optimize their own corporate communication strategies.

Digital technologies have dramatically changed the way scientists produce, circulate, and disseminate scientific knowledge. Here we investigate women scientists’ writing activity and digitally mediated discursive practices in their professions. Using survey techniques, we identify patterns of professional and public science communication online across the disciplines. We also explore the potentially interrelated genres—“genre systems”—that routinely enact typified rhetorical actions in their professional contexts. The findings show that their socioliterate activity fully reflects the importance that their professional contexts attach to certain “privileged” genres of professional communication (e.g., journal articles), despite the fact that the respondents value highly genres of socially responsible research (e.g., blogs, infographics). Statistical analyses further confirm that “disciplinary culture” is a determining factor in the extent to which respondents engage with collaborative genres and participatory science genres. We report significant differences in the use of digital mediation tools to communicate science online to both expert and lay audiences. Finally, we discuss several implications for writing pedagogy and the development of digital skills to support scientists, especially women, who want or need to promote and disseminate their research widely.

The study examines the communication difficulties faced by employees in work-from-home (WFH) environments and the impact these obstacles have on business communication education. The research employs focus groups and interviews to identify three main obstacles: ambiguous job responsibilities, decreased trust, and a lack of social cohesion resulting from decreased in-person encounters. The study highlights important pedagogical factors, such as promoting virtual professional and social connections, managing the balance between excessive and unclear communication, and providing training in virtual collaboration tools. The suggestion is to include WFH-specific communication skills in curriculum, recognizing the growing probability of future distant job assignments for students. The study highlights the significance of providing employees with the essential communication skills to achieve good performance when working from home, as firms adopt remote work.

This developmental article presents a case for narrative inquiry, and fiction in particular, to be considered as an important pedagogic mode that informs business communication pedagogy. The article uses two illustrative exemplars from Herman Melville and Chinua Achebe. Informed by the frame of critical pedagogy, signature pedagogy, and narrative medicine, this developmental article argues that fiction expands the narrative imagination of learners of business communication, enabling sensitive and compassionate managers for the future. The article seeks to demonstrate the strength of narrative, especially fiction, for students of management as essentially shaping future managers into holistically developed, ethically conscious, empathic managers with competency for emotional self-regulation. As a move toward sustaining business communication on the fulcrum of a humanities philosophy, this article will demonstrate the advantages of the terrain of narrative inquiry in business classrooms as enabling life skills like compassion, empathy, and altruism, all central tenets of being human. With an increased significance attributed to skills like empathy, resilience, and flexibility as future competencies to be built, we argue that a conscious interjection of narrative ethics in an emphatic manner into business communication curriculum can expand learners’ narrative imagination competency. To this effect, the paper also proposes an instructional framework that serves to advance DELTAs (Distinct Elements of Talent) through the use of fiction that covers significant units of a Business Communication course.

Background: Corporate social responsibility (CSR) reports are essential for companies to persuade stakeholders of their commitment to social, economic, and environmental responsibilities. This persuasion is to a large degree determined by how companies construct their stance in discourse. Literature review: Among efforts in academic discourse, stance analysis of shipping industry CSR reporting remains unexplored. Research questions: 1. How are stance resources distributed in COSCO Shipping and Maersk's CSR discourse? 2. How do similarities and differences between institutional speakers instantiate their stakeholder-oriented communication strategies? 3. Which stance markers show significant changes over time, and what factors drive these changes? Methodology: This study employed corpus linguistics and discourse analysis of CSR reports (2016-2022) of COSCO Shipping and of Maersk. Python and WordSmith 8.0 were used for stance feature retrieval and frequency analysis, and hierarchical clustering analysis was conducted on hedges and boosters. Chi-square tests evaluated differences in stance marker distribution, while diachronic analysis examined changes over time. Results and conclusion: Maersk employs more stance markers of hedges, attitude markers, and general self-mentions, reflecting a more personal communication style, while COSCO Shipping favors boosters and formal self-references, indicating an authoritative approach. We argue that these features are informed by the contrast between European rationalism and Eastern empiricism in corporate communication. Our novel four-category classification of self-mentions (general, specific reference, group, and affiliated) addresses the complexities of shipping corporate discourse. Diachronic analysis shows stance marker usage fluctuations, particularly during global events like the COVID-19 pandemic. These findings develop a stance framework, offering insights in terms of stance construction for effective cross-cultural CSR communication to foster global cooperation on shared social responsibilities.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Participant recruitment is a difficult stage of the research process, often resulting in considerable time and cost, with challenges in the diversity, quantity, and quality of participants. Existing scholarship on recruitment focuses on recruitment outcomes, specifically the development of a useful sample. This article directs attention from outcomes to processes by reconsidering this transactional, sample-building process as a relationship-building process through the lens of invitational rhetoric. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> The study analyzes the advertisements used on university study discovery sites (SDSs) to initiate participant recruitment and build sustainable relationships with the community. Universities rely on study advertisements to initiate recruitment on SDSs, which can serve as the foundation for the participant-researcher relationship. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> This case is situated in larger calls for research efficiency and the technical and professional communication discipline's call for less transactional and more personalized recruitment processes. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> After tracking and defining the rhetorical moves in study advertisements, the moves are characterized through invitational rhetoric to assess how they create conditions for value, safety, and freedom. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> This study finds that the main rhetorical moves of the advertisements are establishing credentials, introducing the offer (offering the product or service, essential detailing of the offer, indicating value of the offer), including study identifiers, and soliciting responses. The moves enacting invitational rhetoric are attentive to building reciprocity, transparency, and agency. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> To avoid transactional relationships with participants, researchers can incorporate invitational rhetoric into their recruitment materials by creating the conditions for value, safety, and freedom.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Constructivism is a prevalent theory in technical and professional communication (TPC) pedagogy that extends to various aspects of learning, including textbook design. This study considers the way that learners interact with textbooks and how incorporating constructivist design elements is important for both instructors and students. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Previous research has highlighted the importance of textbook design in facilitating learning and the ways that textbooks reflect ideology. However, there is limited literature on the role of constructivist principles in textbook design and their impact on learners and faculty. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. What design elements in textbooks align with a constructivist pedagogy? 2. To what extent do textbooks in TPC follow a constructivist design? 3. Do students and faculty prefer constructivist designs? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> The study employed a heuristic review using a novel heuristic, the Constructivist Textbook Rubric, to evaluate a sample of eight technical communication textbooks. Following this, comparative usability testing was conducted with both professors and students to assess preferences and learning outcomes. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> The study resulted in the development of a comprehensive tool for evaluating textbooks based on alignment with constructivist design principles and learning theory. Both the heuristic review and user testing demonstrated advantages associated with textbooks that incorporated constructivist elements in their design. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> The findings suggest that textbooks designed with constructivist principles can improve learning outcomes for both learners and faculty. By using the Constructivist Textbook Rubric, college instructors can make informed decisions when selecting textbooks, ultimately benefiting learners through enhanced information synthesis and retention.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Millions of scientific research posters are presented at conferences every year, yet little research exists to guide poster design. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> There is widespread dissatisfaction with the state of scientific research posters. Research from technical and professional communication suggests that the typical research poster could be improved with complete sentence assertion headings. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research question:</b> How does poster format affect audience comprehension and reader preference? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> In Study 1, undergraduates read posters in two different formats—Complete Assertion Headings and short, Topical Phrase Headings—and answered questions about comprehension and preference. In Studies 2a (engineering educators) and 2b (engineering faculty), participants answered questions about their perceptions of three different poster formats: Complete Assertion Headings, traditional IMRD headings + Abstract, and the popular #betterposter billboard style template. In a short teaching case study, students used these research results to develop their own posters and adapted the templates that we presented. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Study 1 found that Complete Assertion Headings, compared to topical headings, improved student recall, and students preferred the complete assertion format. Study 2a found that engineering educators preferred nontraditional poster formats (both the Complete Assertion Heading and the #betterposter format) to the traditional IMRD + Abstract format. Study 2b found that mechanical engineering faculty preferred the Complete Assertion Heading to other formats. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> We recommend that practitioners consider using Complete Assertion Headings on their posters, and we provide examples of exemplary student posters.

Background: Instructors in STEM fields help prepare students to be effective communicators in the workplace, partially through instruction of professional genres such as client-facing reports. At the same time, class sizes are increasing, and writing assessment often falls to teaching assistants (TAs). Literature review: Research suggests that TAs possess a maturing but inchoate sense of writing in their field, which potentially complicates their ability to deliver quality feedback. This study uses frame semantics, a form of discourse analysis, to probe TAs for their beliefs about writing in statistics. Research questions: 1. When asked to describe the function and role of writing in statistics, what lexical verbs do TA informants use? 2. What frames are invoked by those verbs? 3. How do the invoked semantic frames position writing in relation to disciplinary and professional work in the field? Research methodology: This study interviewed three TAs from an introductory statistics course about their perceptions of writing in statistics. Frame semantics was used to analyze TA responses. Results: Less experienced TAs tended to perceive writing as a means of presentation, which entailed a weak sense of the role of rhetoric in technical communication and a muddied understanding of writing assessment. The more advanced TA perceived writing as a means of contextualizing statistical evidence for particular audiences. Conclusion: Due to their maturing perceptions of writing in their disciplines, TAs might not possess the ability to deliver quality formative feedback. One means of support for these TAs may be opportunities to discuss assessment decisions with one another, thereby calibrating against available expectations and rubrics.

The purpose of this article is to share teaching strategies within business and professional communication that assisted students in developing a job portfolio, potentially enhancing students’ ability to secure an internship or job after course completion. This article details the application of these strategies over the course of three semesters in 2018 and 2019 at Monmouth University. Student comments suggested these strategies enhanced their chances of employment success. Using course curriculum to put students in position to secure employment should be a goal of the course and curriculum should be adjusted periodically to meet this goal.

This study presents a systematic review of the last decade of research published in Business and Professional Communication Quarterly , using PRISMA guidelines and bibliometric analysis. The review analyzes publication and citation trends, key contributors, and emerging themes. The research highlights how the field has evolved in response to global crises, technological advancements, and shifts in social dynamics. By exploring key themes such as virtual team communication, social presence in online learning, and the integration of emerging technologies, the study provides a comprehensive assessment of the journal’s contributions from 2014 to 2024. It also identifies future research directions.

This article presents a curated collection of eight teaching innovations presented at the Association for Business Communication 89th conference Tulsa, Oklahoma, as well as online, in October 2024. These MFA presenters demonstrated teaching ideas specifically on improving students’ writing skills, and this My Favorite Assignment 32nd edition introduces readers to these classroom approaches in teaching business writing. Teaching support materials—instructions to students, stimulus materials, slides, rubrics, frequently asked questions, links, and sample student projects—are downloadable from the Association for Business Communication website.

As businesses begin utilizing generative AI to assist with written communications, professionals will need to have the skills to get the results employers demand. A working strategy to assist students on how to best collaborate with generative AI to create traditional business writing pieces is essential as we move to this new integrated workplace.

Mike Diana was the first artist in the United States convicted for artistic obscenity. His crime, for which he was convicted in 1994, was creating and distributing a zine titled Boiled Angel. Diana's work and subsequent conviction opens potential avenues of exploration into radical rhetorics, ethics, and perceptions of aberrance. This paper considers how endeavors labelled as aberrant or radical ask us to expand ethical boundaries, even leading us to question what we might consider "technical," "professional," or "valuable." This reconsideration of appropriateness and acceptability through extremism, which leads us through the often-fuzzy distinction between "morals" and "ethics," has the potential to open or amplify opportunities for underrepresented or marginalized authors, groups, and genres by forcing us to question why we draw the lines we draw with what we deem as socially, professionally, or morally acceptable.

Emerging consensus suggests faculty should teach students to use large language models (LLMs) rather than ban them, but it is not clear that students need detailed AI-related instruction. To investigate, we conducted two studies: Study 1 used survey and focus group methods to assess how such instruction influenced students’ perceptions, while Study 2 used rater evaluation to examine how AI use affected message quality. Study 1 found no meaningful impact on perceptions. Study 2 found that instruction did not affect ratings, but genAI use did—messages composed with LLM assistance received higher evaluations than those without it. We conclude with recommendations for genAI-focused classroom instruction.

Teachers, students, and professionals widely use ChatGPT for business communication. Recent studies have explored predictors driving its adoption, predominantly from a general education perspective. To address this gap, this study examines predictors and barriers encountered by English for Specific Purposes (ESP) learners in India, a developing market with a significant number of ChatGPT users enrolled in business communication (BC) courses. A model based on the Unified Theory of Acceptance and Use of Technology (UTAUT2) was proposed, incorporating seven predictors to assess their influence on the intention to use ChatGPT. Structural equation modeling (SEM) was performed on 526 students’ responses from two reputed Indian private universities, yielding a good model fit (minimum discrepancy by degree of freedom = 2.95, goodness of fit index [GFI] = 0.945, root mean square error of approximation [RMSEA] = 0.043). Further, the results identified five significant predictors: perceived usefulness (β = 0.234, p < 0.001), academic integrity (β = 0.291, p = 0.003), perceived ease of participation (β = 0.174, p = 0.013), privacy concerns (β = 0.224, p = 0.004), and perceived ease of participation’s effect on perceived usefulness (β = 0.354, p < 0.001). However, peer behavior (β = −0.032, p = 0.769) and security concerns (β = −0.059, p = 0.434) were found to be insignificant predictors. The findings suggest that ChatGPT adoption is shaped by perceived functionality, ethical confidence, ease of use, and privacy assurance, while peer behavior and security concerns play a limited role, likely due to the tool’s early-stage adoption and individualistic usage patterns. This study highlights the importance of addressing barriers through targeted training, transparent policies, and AI literacy initiatives to ensure responsible and effective integration of ChatGPT in academic and professional contexts.

Academic writing has always posed a challenge to university students, regardless of the language they are writing in (first, second or foreign language) or the amount of digital support they have access to – for example, online dictionaries, thesauruses, or new generative artificial intelligence (GenAI) software such as ChatGPT. With the rise of GenAI as a legitimate digital tool in higher education, it is crucial to identify the professional development needs of teaching faculty in order to ensure quality teaching. Based on factors such as digital literacy, or access to digital tools, these needs might differ in various geographical regions. Within the context of the European Framework for the Digital Competence of Educators (DigCompEdu), this paper aims to provide a differentiated, international student perspective on the use of GenAI in the academic writing process, identifying professional development needs for faculty. We developed an online questionnaire that was filled out by 192 university students from 15 different countries. In addition to their academic and linguistic backgrounds, the respondents answered questions about their own experiences and competences with the use of GenAI within academic research. Results highlight clear discrepancies between geographic regions, for example, in their self-ranked digital proficiency or in what GenAI tools they use. This, along with further results from the analysis, provides the basis to identify some professional development needs.

Effective written feedback is crucial to student learning and fostering writing skills. Responding to student writing is a multi-faceted and complex process which requires a more nuanced understanding in second language writing research. This study explored teachers’ beliefs and practices about written feedback may be influenced by a range of factors. Data were collected from four middle-school English teachers in China via stimulated recall tasks and semi-structured interviews reflecting retrospectivly on how and why teachers gave feedback to student writing. Findings revealed intersections between feedback strategy and learner proficiency level; feedback scope and time constraints and teacher workload; and feedback focus and contextual factors. The implications of these findings in relation to teacher professional development, contextualised teacher education, and the changing landscape of written feedback practices in the age of AI are discussed.

This teaching tip outlines a structured approach to incorporating a “Professional Blog Writing” assignment in a Business and Professional Writing course. Designed to develop students’ understanding of document design and professional communication, the assignment encourages students to apply designing and writing principles to create audience-focused, purpose-driven content in a professional blogging context. Through a combination of collaborative learning, independent writing, and iterative revision, this assignment promotes critical thinking, creativity, and practical skills essential for professional success.

As digital technologies rapidly evolve, updating and enhancing models of digital literacy pedagogy in technical and professional communication (TPC) becomes more urgent. In this article, we use "digital life" to conceptualize the ever-changing ways of knowing and being in postinternet society. Using collaborative autoethnography, we investigate features of threshold concepts in TPC pedagogy that may support models of digital literacy that are resistant to tools-based definitions, foster student agency, and facilitate accessibility, equity, and justice.

Stephanie Bower is a professor of teaching at the University of Southern California, where she teaches upper- and lower-division writing classes as well as a seminar on climate fiction for first-year students. Her publications have included research on integrating community engagement into composition classrooms as well as reflections on a writing workshop she has cofacilitated with the formerly incarcerated.Elizabeth Brockman earned an undergraduate degree in English from Michigan State University and an MA and PhD in English from the Ohio State University. Before her tenure began in the English Department at Central Michigan University in 1996, Brockman taught middle and high school English. Upon retirement from CMU, she earned emerita status. Brockman is the founding FTC editor for Pedagogy: Critical Approaches to Teaching Literature, Language, Composition, and Culture, and she is a founding codirector of the Chippewa River Writing Project.Carly Braxton is a PhD candidate and graduate teaching instructor studying English with a concentration in rhetoric and writing studies. As a teacher of writing, Carly assists students in developing their writing skills by leaning on key pedagogical concepts that reinforce the rhetorical and situated nature of writing. However, Carly also does this by dismantling preconceived notions of what writing is and what writing should look like at the college level. Antiracist pedagogy and linguistic justice is integral to Carly's research and teaching practice.Roger Chao is the Campus Director for the Art of Problem Solving Academy in Bellevue, WA. He specializes in community literacy projects.Jaclyn Fiscus-Cannaday is an assistant professor of English at University of Minnesota. Her research, teaching, and service are situated at the intersection of composition studies, feminism, and critical race theory.Olivia Hernández is an English instructor at Yakima Valley Community College. Her research, teaching, and service work toward culturally responsive, punk-teaching pedagogy.Betsy Klima is professor of English at the University of Massachusetts Boston, where she teaches courses on American literature and pedagogy. Her books include Urban Rehearsals and Novel Plots in the Early American City (2023), At Home in the City: Urban Domesticity in American Literature and Culture, 1850 – 1930 (2005), the Broadview edition of Kelroy (2016), and Exploring Lost Borders: Critical Essays on Mary Austin (1999), with coeditor Melody Graulich. She serves as associate editor of the New England Quarterly. Her current research explores the surprising role women played in Boston's early theater scene.Chloe Leavings is a PhD student studying rhetoric and composition. She is also an adjunct English professor and former middle school English teacher. With a bachelor's in English and a master's in English and African American Literature, she prioritizes using culturally relevant pedagogy through Hip- Hop Based Education. Her research interests include rhetoric of health and medicine, Black feminist theory, and linguistic justice.Claire Lutkewitte is a professor of writing in the Department of Communication, Media, and the Arts at Nova Southern University. She teaches a variety of undergraduate and graduate courses including basic writing, college writing, writing with technologies, teaching writing, research methods, and teaching writing online. Lutkewitte's research interests include writing technologies, first-year composition (FYC) pedagogy, writing center research, and graduate programs. She has published five books including Stories of Becoming, Writing in a Technological World, Mobile Technologies and the Writing Classroom, Multimodal Composition: A Critical Sourcebook, and Web 2.0: Applications for Composition Classrooms.Janet C. Myers is professor of English at Elon University, where she teaches courses on Victorian literature and culture, British women writers, and first-year writing. She is the author of Antipodal England: Emigration and Portable Domesticity in the Victorian Imagination (2009) and coeditor of The Objects and Textures of Everyday Life in Imperial Britain (2016). Her current research explores the role of women's fashion in fin-de-siècle literature and culture and has been published in Nineteenth-Century Gender Studies and Victorians Institute Journal.Scott Oldenburg is professor of English at Tulane University, where he specializes in early modern literary and cultural studies and critical pedagogy. He is the author of Alien Albion: Literature and Immigration in Early Modern England (2014) and A Weaver-Poet and the Plague: Labor, Poverty and the Household in Shakespeare's London (2020). He is coeditor with Kristin M. S. Bezio of Religion and the Medieval and Early Modern Global Marketplace (2021) and Religion and the Early Modern British Marketplace (2022); and with Matteo Pangallo of None a Stranger There: England and/in Europe on the Early Modern Stage (2024).Michael Pennell is an associate professor of writing, rhetoric, and digital studies at the University of Kentucky. He regularly teaches courses on social media, rhetorical theory, ethics and technical writing, and professions in writing.Jessica Ridgeway is a licensed 6 – 12 English/Language Arts teacher, with a wealth of experience in alternative, charter, magnet, and public schools. Currently, she works as a graduate teaching assistant, where she instructs Basic Writing, First-Year Composition, Intermediate Composition, and Intro to African American Literature. As an English teacher for eleven years, her passion for African American literature has flourished, including for her favorite writers Zora Neale Hurston, Toni Morrison, Langston Hughes, William Shakespeare, Maya Angelou, and James Baldwin. She recently completed an English and African American Literature Master of Arts program, and she is currently working toward achieving a PhD in rhetoric and composition. Her research interests include cultural rhetorics, African American rhetoric, Black digital rhetoric, culturally relevant pedagogy, composition pedagogy, and Black feminist pedagogy.Fernando Sánchez is an associate professor in technical and professional communication (TPC) at the University of Minnesota. He currently serves as the coeditor of Rhetoric of Health and Medicine. His current book-length project examines participation in TPC.Tom Sura is associate professor of English at Hope College in Holland, MI, as well as the director of college writing and director of general education. His most recent scholarship on writing-teacher development appears in Violence in the Work of Composition.Kristin VanEyk is assistant professor of English at Hope College in Holland, MI. Her most recent scholarship has been published in American Speech and Daedalus.

This article explores how entrepreneurs engage users in innovation in order to identify collaboration opportunities between entrepreneurship and technical and professional communication (TPC) scholars interested in user experience (UX). This article surveyed American entrepreneurs (N = 100) asking when and how they involve users in product development. The results suggest that most entrepreneurs do engage users to drive innovation and understand their markets, but do so largely through informal means. Our research suggests that UX can serve as a connection point for TPC scholars and entrepreneurs, especially if TPC emphasizes the role of UX in innovation and offers entrepreneurs efficient yet reliable user-research methodologies.

This article demonstrates how an analysis of the net work of medical social work students in an interprofessional Standardized Patient Program (i.e., healthcare simulation) reveals the productive potential of a Critical Disability Studies orientation to writing studies and workplace research. Standardized Patient Programs were created as a method for uniformly assessing healthcare students’ interpersonal interactions with patients. In practice, they evolved to additionally standardize the professional attitudes and behaviors of students. Structured around three emergent claims, this article uses novel and established technical-rhetorical concepts to unpack how social work students comprehend and navigate issues of power, collaboration, and knowledge exchange within a Standardized Patient Program. And when these claims are further analyzed through a Critical Disability Studies lens, they reveal how disability-related disruptions can constructively challenge medicalized stances toward disability as well as understandings of collaborative labor, workplace/simulation-based writing, and professional discourse.

This mixed-methods study examined the effects of different models of online professional development (PD) on 21 US elementary teachers’ writing instruction, on the teachers’ confidence, and on students’ writing quality. Participants were first-grade teachers who were randomly assigned to one of three conditions: Coaching-plus-Manual (C+M), Manual (M), or Business-as-Usual (BAU). All teachers received online-PD but the C+M and the M conditions received PD on genre-based writing-strategy instruction. The M group taught using only the manual of that approach but the C+M also received coaching. Results found that C+M teachers increased the most in their writing confidence, and C+M students wrote papers of better quality at posttest compared to the M and BAU students.

This paper explores the implications of Artificial Intelligence (AI) on writing center instructions and presents a professional development workshop designed for writing center tutors to help them discover the affordances and the constraints of using AI in tutoring. Since AI became increasingly integrated in the academic environment, writing center tutors face new challenges and opportunities in supporting the students’ writing. The paper highlights key strategies for tutors to integrate AI awareness into their teaching practices, ensuring they remain effective in guiding students through the writing process while fostering academic integrity. Through a combination of theoretical insights and practical exercises, this professional development initiative promotes a balanced approach, emphasizing both the potential and limitations of AI in the writing center context. The goal is to prepare tutors for the evolving landscape of academic writing and enhance their ability to support students in a technology-driven educational environment. Keywords : AI policy, writing center practices, workshop, AI assisted writing, tutor training In the fall of 2022, a writer visited the Kathleen Jones Writing Center at Indiana University of Pennsylvania (IUP) to schedule a writing tutorial. Their main objective for the session was to ensure that their piece sounded more humane. During the session, the writer disclosed that their paper had been generated by ChatGPT and sought assistance to avoid detection by their professors. Although there was no existing policy on AI at the time, the tutor politely informed the writer that the center only worked with human-authored pieces. Following this incident, the director of the IUP Writing Center established an AI task force, with its first mission being the creation of an official AI policy for the center. As PhD candidates in Composition and Applied Linguistics, the task force members knew their AI policy should not violate the objectives of first-year Composition classes. As a result, the policy recognizes AI as “not reflective of a student’s own understanding and effort and, thus, is not acceptable, unless authorized specifically by the instructor/administrator.” The Kathleen Jones White Writing Center at IUP supports student success and engages in creating AI policies for the departments to implement in their classrooms. While concerns about AI’s potential to reduce students’ engagement with writing are valid, writing center tutors as well as students have also explored its potential benefits. For instance, ChatGPT could serve as a writing coach or a source of inspiration (Kleiman, 2022), or it might “support bottom-up writing skills, freeing up time, space, and energy for more advanced aspects of composition” (Daniel et al., 2023, p. 37). Mollick and Mollick (2023) provide a list of ways students can engage with AI as a partner in their work. For instance, AI can assist students in writing by offering real-time feedback, suggesting improvements in grammar and style, and providing creative prompts, allowing them to refine their work while enhancing their writing skills. Moreover, AI has the potential not only to enhance writing processes, but to transform or even redefine them—much like Google Docs redefined collaborative writing by enabling real-time, location-independent co-authoring (Puentedura, 2013). As a result of this growing body of literature that emphasizes the potential benefits of AI, the writing center held a tutor training about AI to help tutors direct their writers who use AI in the writing session. One of the ways to make writing center tutors aware of students’ challenges and concerns and help them overcome those challenges is to conduct a professional development workshop, which we did at Kathleen Jones White Writing Center. This workshop was designed and led in February 2024 and aimed to highlight the importance of creating a united AI policy to help tutors work with students who use AI tools to write their papers. It also aimed to help tutors discuss possible challenging situations around AI that they might expect in the writing center. One more goal of that workshop was to compare the feedback given by writing center tutors with AI feedback provided by ChatGPT to learn specific features of AI writing and to recognize its rhetorical moves. This workshop was titled Overview of AI Technology and its Relevance to Writing Center Support and consisted of four main parts: (a) discussion of different challenging issues concerning AI technology; (b) lecture and discussion, which focused on the introduction of AI and open discussion about its use; (c) an activity part that focused on proving different types of feedback and comparing human and AI feedback; (d) and creating a brief draft of a united AI policy that would help tutors work with students who use AI to write their papers.

The study hypothesized that employees better receive messages containing inclusive forms. A review of the existing literature on inclusive language and its impact on employee well-being and organizational innovation was conducted. As studies worldwide show, inclusive language can: enhance the sense of belonging to an organization, provide a sense of security, and increase engagement. Inclusive language can lead to higher levels of employee creativity and innovation, and also reduce the likelihood of burnout. In our study, we examined whether inclusive language is understandable and can influence the organisation's perception and employee engagement. To this end, we tested three versions of a message: exclusive, non-inclusive, and inclusive – on a sample of 1375 working individuals using the Computer-Assisted Web Interview (CAWI) method in collaboration with IPSOS. Contrary to popular belief, inclusive language was not perceived as more difficult to understand. However, it did influence the assessment of the organization's friendliness. The study indicates that inclusive language can be a valuable asset for organizations.

This study compares AI-generated (ChatGPT and Gemini) and human-written business refusal texts. A genre analysis found that AI-generated texts are formulaic and less nuanced than human-written texts. Applying a rating of professional writing quality, inferential statistics revealed no significant difference in scores between Gemini and human-written texts, but revealed ChatGPT as lower. Human assessors identified authorship of AI-generated texts with an accuracy rate of 68.1%, and human-written texts with 86% accuracy. Key concerns for assessors were tone, relationship, language choice, content, and structure. The findings inform four key areas of focus for teaching business writing in the AI age.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> This article provides a critical interface analysis of the US Citizenship and Immigration Services (USCIS) website to reveal how systemic oppressions embedded in governmental websites create injustice among minoritized communities. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> We situate this research within the existing scholarship about the multilingual user interface, usability studies, and the issues of linguistic social justice as it intersects with technical and professional communication. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How does the USCIS website's content cater to diverse immigrant populations in terms of usability, specifically considering Web Content Accessibility Guidelines (WCAG) for accessible websites? 2. From a user-experience perspective, are the USCIS website navigation tools obtrusive in presenting information? Are there issues of power and privilege through the inclusion/exclusion of certain voices? 3. What ideological and cultural assumptions does its interface design impart to diverse website users through its tools, content organization logic, and visual style? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research method:</b> Working under the critical interface analysis framework and adopting a walkthrough approach, we analyze the official website of the USCIS. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> The USCIS website prioritizes English or Spanish proficiency, potentially excluding users with other diverse language backgrounds. First-time users lack immediate access to essential features, and the site overlooks the needs of its diverse immigrant population, with limited language options, multimedia resources, and occasional discrepancies in content. Using terms like “alien” contradicts the inclusive image the US aims for. The Multilingual Resource Center faces document translation shortages, contributing to a potential digital divide. Inclusive design choices are crucial for creating a welcoming environment and addressing these concerns. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> These findings have implications for understanding the rhetorics of immigration policy, power, identity, and government perceptions.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Professional communication researchers have engaged communities through community research and interventions, such as town halls, charettes, and participatory design work. Such interventions rely on community members who are willing to get involved, voicing their perspectives, and engaging in productive dialogue. Yet, some communities do not have these precursor conditions for intervention: they face significant social barriers that make such interventions unlikely to succeed. In an interview- and document-based study, we examine the social barriers described by interviewees in “Permia,” a small town in the Texas Permian Basin region. In contrast to the five other communities we studied, Permia participants demonstrate little readiness to engage in community dialogue. We explore how Permia interviewees made sense of unwillingness to participate in its public life, how their understandings contrasted with the other communities we investigated, and how this research might guide professional communicators as they plan future community-based interventions. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> We review the professional communication research on community interventions as well as relevant sociological literature on boomtowns. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How do community leaders understand their community heritage as constraining or enabling development? 2. Where do community leaders and members see potential for change and growth in community development? Where do they see barriers, threats, and hard choices? 3. How do community leaders describe the relations among community development stakeholders? How do they describe expectations and trust among them on interpersonal, intergroup, and interorganizational levels? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> We collected documents and statistics about six small Texas towns, then interviewed community leaders about the towns’ advantages and challenges. Based on those interviews, we collected further documents. We analyzed the data using deductive and inductive coding, as well as narrative analysis. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> Through coding, we determined that interviewees saw Permia's residents as unwilling to engage in deliberations in traditional forums such as city council meetings, and that their explanations for this unwillingness fell into three categories of barriers: distrust of institutions, dwindling personal ties, and lack of moral expectations for residents to engage in community dialogue. These three categories contrast with the other communities we studied. Through narrative analysis, we identify stories that were told by the interviewees to explain how these barriers developed in Permia. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> We conclude by discussing how professional communicators might survey barriers to community dialogue. Such surveys can help professional communicators choose a pathway for intervention in their community projects.