Between 1884 and 1926, such publishers of technological information as Henley Publishing, Audel Publishing, John Wiley, Van Nostrand, McGraw-Hill, and Practical Publications put out dozens and dozens of technical catechisms on a wide variety of technical subjects. Then, around 1926, these publishers ceased releasing texts called catechisms. What made the genre so popular? Did it disappear? The answers to these questions provide a case study of genre adaptation, genre change, and genre persistence within technical communication.

Drawing on a survey of the content management (CM) discourse, the author highlights CM trends and articulates best practices in content strategy that CM thought leaders are helping organizations adopt. These trends and practices are changing the nature and location of rhetorical work in organizations that produce intelligent content. In these contexts, rhetorical work is located primarily in the complex activity of building content strategy frameworks that govern text-making activities. The author highlights the need for a praxis-based collaborative model for technical communication education and research, and she offers some preliminary considerations for ways that the field might move in this direction.

In 1798, Laborie published a manual with detailed instructions for building a coffee plantation, for example, how to purchase and care for slaves, design plantation buildings, and maintain authority. Laborie's language is that behind the institution of slavery: Slaves are property and thus relate to economic success. Through this review, we investigate historical technical documents to see how our past informs our present and how our attention to technical communication today can inform the future.

The decision to follow the demonstrative this with a noun phrase is important to students’ writing development. Previous research has emphasized when students should not attend this rather than studying why students make the choice. Using a corpus-linguistic approach, we investigated 1,999 instances of (un)attended this in student technical and academic writing. High shares of unattended this were found in both text types as well as in original and revised drafts.

Although Graham Pullin, an instructor of design, probably doesn't refer to himself as a technical communicator, he takes on the role of one in his book, Design Meets Disability. In this book, Pulli...

Research problem: Corporate websites have been the subject of several research endeavors, and most of the research has focused on usability and interactivity. Since the emergence of the term Web 2.0, more websites have added social features to their base functionality, and this new type of interactivity has yet to be investigated. This study explores the research evolution in this field. Research questions: How has research on interactivity in corporate websites evolved? How can prior research be categorized? In each category, which of the research challenges has little or no research support? Literature review: Our approach to the topic is guided by four major streams of research-(1) the diffusion of innovations theory; (2) the technology, organization, and environment framework; (3) the institutional theory; and (4) the model from Iacovou et al. The analysis of the evolution of corporate websites showed three common types of corporate websites classified by their purpose and interaction intensity. Corporate websites hereby often benefit from the inclusion of design principles and patterns induced by the term Web 2.0. While examining the characteristics of corporate websites, usability and interactivity were found to be most important with reference to positive user response. Therefore, we clarified the concept of web-based interaction and reviewed the research on consumer response. Methodology: To gain a deeper understanding of the evolution of research on the interactivity in corporate websites, our study conducted a systematic and exhaustive literature review in which we identified and categorized several research issues. We conducted a qualitative analysis of 166 articles and classified relevant contributions by research issue and category. Results and conclusion: Among the identified research issues concerning interactivity that facilitates communication of the organization, only relationship management emerged as a dominant issue. Research issues concerning interactivity that facilitates e-commerce could be found most and they tend to focus on two main areas: decision support systems and recommendation agents on sales-oriented e-commerce websites and loyalty, satisfaction, and trust as key variables. Research issues concerning interactivity for interpersonal communication mainly focus on the user's individual motivation and successive behavior, and contain many different references to computer-mediated interaction and online communities. Research issues in the field of designing for interactivity discuss interface design questions and focus on numerous website characteristics and their impact. Given those issues, we make suggestions for future research that would explore the organizational behavior related to innovation diffusion on corporate websites.

Technical writers and translators struggle with language consistency in emerging technologies. Corpus linguistics can track language structures in such quickly developing environments. An ad-hoc corpus may be the tool needed for technical communicators. Key concepts: Mega-corpora versus ad-hoc corpora: The term “mega-corpora” typically covers the existing national corpora, whereas ad-hoc corpora can be created quickly for technical communication. Variation versus consistency: variation covers the range of possible solutions compared to the need for consistency of terminology in given contexts. Representativeness versus adequacy: representativeness defines the possibility of variation within the scope of the field; in contrast , adequacy represents contextual suitability. Key lessons: To use ad-hoc corpora as a tool for keeping track of and understanding language variation in texts about emerging technology: (1) design and compile a small set of relevant descriptions regarding the emerging technology, (2) use the software corpus tool representation of corpora to evaluate whether the ad-hoc corpus is representative-meaning that adding new texts does not add new words or variations in terminology use, (3) use the software corpus tool AntConc to analyze the ad-hoc corpus finding concordance patterns and variation in terminology usage, and (4) use linguistic strategies for selecting terminology based on linguistic evidence rather than intuition. Implications for practice: The ad-hoc corpus method offers an evidence-based approach for determining patterns of terminology. This method can be applied to standardizing product documentation or tracking variations in language use and can help technical writers and translators keep track of evolving terminology for emerging technologies.

This article picks up, literally, where another one leaves off: “Assessing Scholarly Multimedia: A Rhetorical Genre-Studies Approach” in Technical Communication Quarterly (Ball, 2012a). In that article, I describe how I have brought my editorial-mentoring work with Kairos: A Journal of Rhetoric, Technology, and Pedagogy, which exclusively publishes “born digital” media-rich scholarship, into undergraduate and graduate writing classes. This article describes how the process of editorial peer review translates into students’ peer review workshops in those same writing classes.

This article is addressed to those interested in integrating social media, as a collaborative component, into Business and Technical Writing courses. Educators find themselves under the false impression that digital natives’ familiarity with these tools will result in their embracing them as part and parcel of coursework. The reality is that today’s students need help in moving beyond the familiar applications of these virtual spaces in their personal lives and toward their uses as dynamic components of the educational experience. Relearning Facebook to do more than “friending” people, “liking” activities, and announcing one’s status involves an emphasis on the professional role of this developing medium of communication. These professional applications, therefore, must be fully integrated into the academic experience. Most Business and Technical Writing courses at Rutgers University culminate with each student submitting a research proposal, developed throughout the course of a 15-week semester. The justification for the plan of action in each proposal is based upon scholarly research. In our Collaborative Writing Practices course, the students develop their proposals in teams and are instructed to use various social networking platforms to communicate with each other, as well as with their instructor, as a supplement to the face-to-face classroom environment. In addition, each researched plan is required to advance a solution that utilizes social media. Our “triangulated” approach to instruction immerses students into social networking and helps them understand that, to be successful, collaborative writing must occur on a variety of levels. We also integrate social media into several of our online classes, where it is used to replace key elements of face-to-face courses, such as formal presentations. We have found that implementing a social media project instead of the traditional PowerPoint presentation encourages a greater level of interaction and participation among students.

Liza Potts' recent book, Social media in disaster response: How experience architects can build for participation , explores the ways in which social web tools provide researchers and practitioners with opportunities to address disaster communication and information design for building participatory cultures. All too often, researchers and design practitioners in both the academy and industry think of social web tools as static, as "single-serving interfaces, systems, documents and silos" (1). In order to meet the progressive needs of contemporary knowledge workers, interdisciplinary teams that include humanists, social scientists, and technologists must build better architectures for everyday experiences users encounter in social media. Although issues of social media experience and participation may seem of concern to only a small group of information and experience designers---or, "experience architects," as Potts terms them---Potts argues that anyone who cares about writing, communication, social web design, and development should be deeply concerned with these issues, especially as they relate to how information is located and distributed as knowledge across the social web during times of disaster.

For the past few years, I have attended a number of industry conferences focused on content management (CM); reviewed a wealth of CM-focused publications, including trade books, white papers, newsletters, and blogs; and followed numerous CM-focused online discussions. Through these experiences and readings I have learned a great deal about the affordances and challenges of CM. But the message that has most impacted my thinking about CM---and what it means for the field of Technical Communication (TC)---is this: the era of document-based information development (ID), which has shaped all aspects of TC research, training, and practice since the field's inception, is coming to an end.

This article presents data from a two-part study of student perceptions of research. Fifty-one research proposals are analyzed in order to understand perceptions of research, and results from a survey are analyzed to better understand how students both perceive and articulate their understanding of research. The data show that students assign multiple definitions to the concept of research, and suggest that increased attention to clarifying terminology and identifying student perceptions would facilitate better work.

This article develops a framework for rhetorical inquiry that builds on the concept of wicked problems as conceptualized through social policy and design studies research. Responding to technical communication scholarship that calls for increased engagement with public issues and controversies, the author specifically discusses a writing course that used the 2010 Gulf of Mexico oil spill as a basis for teaching problem-based rhetorical invention, document production, interdisciplinary collaboration, and professional development. The framework described in this article ultimately offers a heuristic for students to research and write about ill-defined problems that must be addressed in time but that demand sustained engagement over time—activities that begin in the classroom but ideally continue to develop throughout their personal and professional lives.

Yellow Emperor's Classic of Internal Medicine, China's first comprehensive medical book, served as the key link between Yi Jing, which initiated China's high-context culture, and the high-context style of modern Chinese technical communication. In the form of dialogues between Yellow Emperor and his minister, its 24 fascicles cover four major topics of the organs, diagnosis, diseases, and treatments. While examining the body and discussing various diseases and treatments, the book expands on Yi Jing's philosophy through integrating three interrelated concepts: Tao, Yin and Yang, and Five Elements (word, fire, soil, metal, and water). In this way, the book, for the first time in Chinese history, explicitly treated humans and their behaviors as individual events conditioned by the natural context, emphasizing context as the conditioning force. This emphasis on context is manifest in modern Chinese technical communication as two textual devices of establishing personal relationships and creating ideal physical environments.

Abstract The authors argue that technical communication instructors are in a particularly apt position to teach social media as key to students’ lives as technical communicators and future professionals. Drawing on the concepts of reach and crowd sourcing as heuristics to rearticulate dominant cultural narratives of social media as deleterious to students’ careers, the authors offer a case study of an introductory professional and technical communication pedagogy that helped to disrupt uncritical deployments of social media. Keywords: crowd sourcingpedagogyreachsocial media ACKNOWLEDGMENTS The authors give many thanks to Dr. David J. Reamer and the students enrolled in his technical writing course at the University of Tampa for their feedback and comments on the student documentation published on Instructables. The authors also appreciate thoughtful and engaged reviewer comments that helped us to develop this article. Notes Students are not misguided in their concerns about social media use and its connection to employment, and perhaps even university admissions practices. As of May 13, Citation2013, the National Conferences of State Legislatures reports that social-media privacy protection laws are being introduced or are pending in 36 states. These states are seeking to stop the practice of employers and universities from requesting logins and passwords of employees or students to their social media sites. According to the conference, four states already have such protections, including Arkansas, Colorado, New Mexico, and Utah (para 1). These same laws are under debate as both industry and regulatory finances groups argue for the veracity of having access to social media outlets in order to monitor employee discussions of sensitive financial information (Eaglesham & Rothfeld, Citation2013, para 1). In the particular semester discussed, students all used Instructables to ensure they were working with the same interface and design features and to allow for more robust user-testing. We understand that some students in professional and technical writing courses might be eager to learn about and use social media for their professional development, but we see this position as equally capable of reinforcing the binary of good/bad that is worthy of complication. Neither position affords human agency because technology is the determinant factor in either a student's success or failure. Additional informationNotes on contributorsElise Verzosa Hurley Elise Verzosa Hurley is Assistant Professor of Rhetoric, Composition, and Technical Communication at Illinois State University. Her research interests include technical and professional communication pedagogy, visual rhetoric, and multimodal composition. Her work has appeared in Kairos. Amy C. Kimme Hea Amy C. Kimme Hea is Writing Program Director and Associate Professor of Rhetoric, Composition, and the Teaching of English at the University of Arizona, and author of Going Wireless: A Critical Exploration of Wireless and Mobile Technologies for Composition Teachers and Researchers.

This special issue addresses social media and their effects on the field of technical communication. Through various methodologies and distinct sites of inquiry—from research into ways knowledge workers use specific social media sites, to collaborations by scholars across the globe using social media and other technologies, to classroom practices that investigate social media—contributors consider the imbricated nature of social media in public life and its significance to our work as researchers and teachers.

This article examines changing social media practices, arguing that technical communicators and teachers understand their roles as mediators of information and communication technologies. Drawing on a case study growing out of a colloquium on technology diffusion and communication between the Global North and South, the author proposes that technical communicators be attentive to the participatory nature of social media while not assuming that social media replace the dynamics of face-to-face human interaction.

Abstract This article explores the boundaries of technical communication as knowledge work in the emerging era of social media. Analyzing the results of an annual survey offered each year from 2008 until 2011, the study reports on how knowledge workers use publicly available online services to support their work. The study proposes a distinction between sites and services when studying social media in knowledge work and concludes with an exploration of implications for technical communication pedagogy. Keywords: genreknowledge workonline servicessocial media Notes Note. Data from Divine, Ferro, and Zachry (Citation2011). Note. Empty cells represent questions not asked in the indicated year. Note. Bold values represent the highest percentage of participants reporting a single site in a given year. Note. Bold represents sites that were reported by 15% or more of all participants in 2011. Note. Data from Ferro and Zachry (p. 949). Additional informationNotes on contributorsToni Ferro Toni Ferro is a PhD candidate in the Department of Human Centered Design & Engineering at the University of Washington. She received her MS in human-centered design engineering at the University of Washington and her BS in general engineering at the University of Redlands. Mark Zachry Mark Zachry is a professor in the Department of Human Centered Design & Engineering at the University of Washington. His research areas include the communicative practices of organizations and the design of systems to support collaboration.

The expanding use of social media such as Twitter has raised the stakes for teaching our students about individual and organizational ethoi. This article considers the role of organizations' Twitter feeds during emergency situations, particularly Hurricane Irene in 2011, to argue for a pedagogical model for helping students collaboratively code tweets to assess their rhetorical effects and to improve their own awareness and use of microblogging as a communication tool.

This study explores a comprehensive sample of experimental and quasi-experimental research within five leading technical communication journals over a 20-year period. Exploratory studies can overview how a method has evolved within a field, highlighting how it has advanced understanding of communication and identifying areas for further inquiry. Research questions: (1) How has experimental research in technical communication journals developed over the 20-year period? Specifically, how much is being published, which journals publish experiments, what topics are being explored, and what fields are informing this research? (2) What content characterizes experimental research in technical communication? Specifically, how explicit are the research questions/hypotheses, are the results of pilot studies reported, what are the sample sizes and populations used, and what measures do researchers use? (3) Who publishes experimental research in technical communication? Specifically, which authors and affiliates are most associated with experimental research, and how does the sample's gender and authorship distribution compare to existing research? Literature review: We first address how scholars have assessed research in technical communication and how these findings implicate experimental research. We then review features of other exploratory studies that inform this study's design. Methodology: We conducted a quantitative and qualitative analysis of 137 experiments, a comprehensive sample identified from a corpus of 2,118 refereed papers published from 1992 to 2011. We coded 14 variables related to the causal relationships that the experiments addressed and who produced the research. We subjected the data to multiple statistical measures, including contingency table analysis and correspondence analysis. Results and conclusions: Over the 20 years, the journals published experimental research at a consistent rate. This could indicate that these methods have a stable presence in the field, or a discouraging sign that output is not on the rise despite calls from leading scholars. IEEE Transactions on Professional Communication (TPC) emerged as a strong producer of experiments, publishing 45% of the sample. TPC was also associated with most recent experiments, assuming this role from Journal of Technical Writing and Communication, which was associated with early experiments. In addition, TPC, Journal of Business and Technical Communication, and Technical Communication correlated with experiments on collaboration, pedagogy, and intercultural communication, respectively. The results also revealed that recent experiments reported significantly more explicit research question/hypotheses and pilot studies, an encouraging sign for the quality of future experiments. Finally, Spyridakis published the most experiments over the past 20 years, and researchers at the University of Washington and the University of Twente were the top affiliates associated with output. The configuration of both of these institutions' programs, which seem to align with a traditional science model, might suggest how the evolution of technical communication programs impacts the type of research that its affiliates produce. Our results are limited by the small, though comprehensive, sample and the exploratory natures of measures like correspondence analysis. Future research could use the proposed framework to investigate the evolution of other research methods in technical communication, strengthening our body of knowledge.

Research problem: The purpose of this study was to investigate the effects of two types of motivational elements-verification steps and personal stories-in an instruction manual for a cell phone targeted at senior users (between 60 and 70 years). Research questions: What are the effects of adding verification steps and personal stories to an instruction manual on: (1) Seniors' confidence in being able to work with a cell phone? (2) Seniors' motivation to work with a cell phone? (3) Seniors' effectiveness and efficiency in performing tasks, and their satisfaction with the cell phone and the instruction manual (usability)? Literature review: To optimize products and services for older users, the literature suggests that two specific motivational elements may be beneficial: (1) verification steps, which provide information at the end of procedures to allow users to check if these procedures were performed correctly. These appear to users as part of conventional procedural information in user instructions and (2) personal stories, which are anecdotes or testimonials that describe how a fictitious user succeeded in completing a procedure. Methodology: We conducted a quantitative experiment in which 59 seniors between 60 and 70 years of age participated. They performed a number of tasks with a cell phone, using a version of the instruction manual with added verification steps, or a version with additional personal stories, or a control version without motivational elements. We measured participants' confidence, their motivation, and usability by asking them to answer several questionnaires and by measuring task performance. Results and conclusions: Results support the use of verification steps or personal stories as motivational elements in user instructions as they can positively affect confidence, motivation, and usability, especially when senior users encounter setbacks.

Meloncon's Rhetorical Accessability explores the connections between critical work in disability studies and technical communication. The first collection of its kind, included essays combine theory and practice to emphasize the value of placing disability studies at the forefront of design, workplace practices, and pedagogies. Echoing the diversity of scholarship that has contributed to this emerging area of study---from disability studies, technical communication, rhetoric, and literacy studies--- the collection emphasizes technical communication as a crucial multidisciplinary ground for critical discourse regarding disability and accessibility. As a whole, Meloncon's collection initiates a broader scholarly conversation centered on issues of accessibility in various technical communication contexts.

Immediately, the Preface and introduction of Rex Hartson and Pardha A. Pyla's (2012) co-authored The UX Book: Process and Guidelines for Ensuring a Quality User Experience , grounds the reader in a specific overview of the practical and pedagogical components of the UX design process. The practical aspect of the text centers on what the authors call the UX lifecycle, a highly structured framework that orchestrates the many different design and evaluative stages of system or product completion. The pedagogical approach of the text is an awareness of audience that translates into a customizable book. Both authors encourage their readers to decide what parts of the text are of interest and to focus on those sections only. Central to the text's overall approach is the refrain "user experience is more than usability" (pg. xi). Within this approach, for instance, Hartson and Pyla address some of the ineffective metaphors that cloud or muddle the UX lifecycle process. Previous models often rely on testing, or lab-based metaphors that fail to generate a quality user experience. With the rise of design-oriented techniques today, the development process has been wrested from previously-held beliefs that a system or product can be generated independent of the user's environment.

This paper describes the studies undertaken in order to improve and simplify communication of health information for a Remote Patient Monitoring (RPM) devices, specifically the BL Healthcare Access Tablet, to older adults. Current icon and information design of the RPM devices are not well designed to reflect the needs, experiences and limitations of the older adults. In addition to this, compliance with self-management schedules is often poor due to complex and unclear instructions and information design. The issue of compliance, with the need for effective communication between chronic disease patients and healthcare professionals emphasize the need for the appropriate information design and communication technology. Communication of health information was improved from the perspective of the user experience (UX) design and information design. For the purpose of addressing the UX redesign, usability studies were conducted, followed by the information redesign and icons design. Although medical peripherals, such as an electronic thermometer, are required to measure the patient information, a mobile or tablet application can easily be used to record, send and view this data. A concept for the RPM mobile application is developed, that could be used on existing tablets and smartphones, thus eliminating the need for the current costly hardware.

The effects of globalization on communication products and processes have resulted in document features and interactional practices that are sometimes difficult to describe within current theoretical frameworks of inter/transcultural technical communication. Although it has been recognized in our field that the old theoretical frameworks and assumptions are no longer adequate by themselves in the global workplace, to date no comprehensive theoretical framework has been suggested that is capable of encompassing hybrid characteristics of transcultural technical communication that emerge as a result of increased contact and connectivity. This article provides an interdisciplinary overview of Cosmopolitan theory and suggests that applying the cosmopolitan framework of Ulrich Beck to our research and the Dialogical Cosmopolitanism approach of Suresh Canagarajah to our pedagogical practices can move us towards a deeper understanding of global phenomena.

This article examines the influential Chinese science book Brush Talks from Dream Brook, written by Shen Kuo in the 11th century. I suggest that Brush Talks reveals a tension between institutionalized science and science in the public, and a gap between the making of scientific knowledge and the communication of such knowledge to the general public. In writing Brush Talks, Shen preserved and popularized grassroots science and technology in the most respected medium of his time—the printed book. In the article, I ask what formal elements of this book reveal about the choices Shen made as a literati author to connect to his primary readers, most of which were middle and lower class lay audiences. As I will argue, he used three approaches that aided him in speaking to the public about science and technology—an ethnographic approach to knowledge, innovative uses of genre, and a straightforward writing style.

Integrating and using technology in the technical communication classroom is an ongoing interest and challenge for the field. Previous work tends to focus on best practices and other types of generalized advice, all of which are invaluable to teachers. But this article encourages teachers to also pay attention to sociotechnical forces and dynamics in local settings. It explains how a cartography of affect can be useful in demonstrating how technologies become imbued with meaning and significance in particular pedagog-ical contexts. The authors illustrate the value of this mapping practice through a case study of iPad integration and use in a technical communication service course and its teacher-training course. They also provide examples of heuristic questions that can guide critical cartography projects in local settings.

Technical communication increasingly occurs in distributed, cross-cultural, and cross-organizational environments in which stakeholders may have widely disparate—even conflicting—perspectives. Information and communication technology for development (ICTD) is one such environment. Balancing complex and conflicting perspectives of multiple stakeholder groups is a challenge, and unstable stakeholder participation is a widespread problem in ICTD projects. The study presented here shows that stakeholders’ participation in a project was sustained most easily when the value that the stakeholders would gain from such participation was congruent with their respective national and organizational cultures. This study has implications for technical communicators working on cross-organizational projects, particularly projects that occur in distributed, cross-cultural environments.

In Rwanda, apologies for crimes committed during the 1994 genocide were documented on the “Record of Confession, Guilty Plea, Repentance and Apology.” Unfortunately, a gap exists in our understanding of that document. This paper addresses that gap via a cultural approach to technical communication research that examines what was recorded, why, and how it shaped the public record. The paper concludes with suggested areas in which technical communication scholars can provide additional insight on apologies for wrongdoing.

This article explores the ramifications of deploying free and open source software (F/OSS) for technical communication program development. Against the backdrop of the recession, the article draws on empirical research to examine how different stakeholders understand the F in F/OSS, its relationship with proprietary software, and the institutional contexts surrounding these technologies. It contributes four recommendations for working with F/OSS that might help programs shore up in tough times and thrive postdownturn.

This study investigates politeness strategies within meetings of designers who met face-to-face and technical communicators who met via teleconference and, more specifically, politeness strategies of existing members toward group newcomers and vice versa. Based on the results of this study, I suggest that issues of power and social distance affect politeness strategies by both groups during their initial interactions and suggest that technical communication educators should better prepare students by teaching benefits, detriments, and realities of particular linguistic politeness choices.

Overall, the chapters in "Solving Problems in Technical Communication" provide an accessible introduction to major topics in the theory and practice of technical communication. The texts' focus on the context of communicators makes the book appropriate for technical communication majors at the undergraduate and graduate levels. Instructors of technical communication, including those who teach nonmajors, will find the discussion questions and literature overviews particularly useful. The editors of the book (Johndan Johnson-Eilola and Stuart A. Selber)state that the book is intended for "students who are learning about the field of technical communication" or professionals "interested in keeping up with new developments in the field." As members of the second cohort, the reviewers agree with that choice of audience wholeheartedly. As teachers of technical communication in an engineering college, they agree that the text is appropriate for students, but we would restrict the audience further, to students who plan to become technical communicators.

Writing has changed due to the affordances of digital technologies, and writing assessment has changed as well. As writing programs integrate more digital writing work, students, teachers, and administrators face the rewards and challenges of assessing and evaluating multimodal and networked writing projects. Whether classroom-based or program-level; whether in first-year writing, technical communication, or writing-across-the-curriculum; whether formative or summative; and whether for purposes of placement, grading, self-study, or external reporting, digital writing complicates the processes and practices of assessment.

One significant concern I have for the future of technical communication, a concern I often share with my students, involves the impact of "big data." Though the term is frequently used with a sneer, or at least a slightly unsettled laugh, the methods for retrieving information from large data sets are improving as I write this. One significant question the field faces is: "what new relationships will develop and what new work will technical communicators be responsible for in emergent big data projects, in coming years?"

To identify some of the research questions and needs of most importance to industry professionals and academics, we conducted a Technical Communication Industry Research Survey that posed a common set of questions about research. Here we report the results, which suggest some differing priorities for academics and industry professionals, but also some shared priorities that might help guide disciplinary research, including content strategy, user behavior, metrics/measurements, and process/practices.

A research question that I believe will be important for technical communication practitioners and scholars in the next decade is as follows How do we do develop big data methods for locating and studying web-based technical communication artifacts?

As a scholarly researcher and architect working in industry, the most critical questions facing communication designers tackle complex ecosystems of people, technologies, and culturally situated practices. The field of Technical Communication is uniquely equipped to tackle these challenges (Hart-Davidson, 2001). Carolyn Rude (2009) states that scholars in the field of Technical Communication must explore how "texts (print, digital, multimedia, visual, verbal) and relative communication practices mediate knowledge, values, and action in a variety of social and professional contexts" (p. 176). She argues that research within the field must be situated at the intersection of creative practices that produce different types of texts, the cultures that provide meaningful context to such activities, and the technologies that support the production of both texts and meaning. But, where does Rude's call to action point Technical Communication as a field, now? What new research questions have emerged at the intersection that she describes?

We believe that one of the major research questions that will drive the field of technical communication during the next 5--10 years is, "How can technical communication scholars navigate increasingly cross-cultural, cross-disciplinary, and cross-organizational contexts to support social justice through better communication?"

Distinct from prose essays as cultural expression, we use technical communication for functional purposes, addressing questions of how people learn as we craft our communications. Aristotle set out psychological principles of how people learn -- or are persuaded to change their minds -- when he laid down his foundational advice for rhetors to cultivate "the faculty of observing in any given case the available means of persuasion on almost any subject presented to us." Building on this foundational principle, technical communicators since World War II have studied how to achieve persuasion (or change) by making information accessible, formatting documents, writing at designated reading levels, and setting out instruction steps clearly. Recently, we have also become interested in how, through the concept of rhetoric, oral and written language acquires poignant social, ethical and technical dimensions, situating Aristotle's "faculties" of persuasion within specific cultural and political contexts.

This position paper proposes the undertaking of a systematic research agenda on the tangled questions of accessibility, technology, and disability from the perspective of Technical Communication field. O'Hara (2004), Oswal and Hewett (2013), Palmeri (2006), Porter (1997), Ray and Ray (1999), Salvo (2005), Slatin and Rush (2003), Theofanos and Redish (2003 and 2005), and Walters (2010), have approached accessibility issues in various Technical Communication contexts and have emphasized the need for more attention to accessibility in our research, teaching, and practice. Likewise, the major journals in our field-- Technical Communication, Technical Communication Quarterly and the IEEE Transactions in Professional Communication ---have also published at least one special issue EACH on the topic of accessibility. While all this sporadic research has appeared on accessibility-related topics in different venues, this research has not yet gained the type of traction one would generally expect from an area with such a growth potential. As a user-centered discipline, we also ought to remember that presently 57.8 million Americans have one or more disabilities. Among the U.S. veteran population alone, 5.5 million are disabled. And, if we consider the reach of our Technical Communication work via the World Wide Web, this planet has 1 billion people with disabilities who can be affected by our accessibility research (National Center for Disability, 2013).

Over the last 2 decades, the nations that once comprised the Soviet Union have begun to play an increasingly important role in the global economy. As a result, today's technical and professional communicators could find themselves interacting with co-workers, colleagues, and clients in these nations. Being successful in such contexts, however, requires an understanding of the cultural, historic, educational, and economic factors that have affected and continue to shape technical and professional communication practices in these countries. This article provides an overview of the literature that has been published on technical and professional communication practices in the former USSR as well as reviews educational factors that have contributed to such practices. Through such an examination, the article provides readers with a foundation they can use to engage in future research relating to technical and professional communication practices in post-Soviet states.

This article brings together the communication needs and positioning of women in technical areas, and asks “how can technical communication classes contribute to the mentoring of young women engineers at a time when many of those women want to be identified as engineers instead of being spotlighted as women in engineering?” Incorporating research into mentoring for women in engineering, and feminist approaches to mentoring in general, we adopt Heath and Heath's strategy in Switch, instituting small changes in technical communication classes (and sometimes their infrastructures) that target a mentoring problem—i.e., talk about time—with the hope of flipping a switch toward larger changes. Thus, the article demonstrates two tactics that we can use to deliver improvement in managing the discourse surrounding time and its deadlines. Our approach both mentors undergraduate women in more actively and effectively discussing and scheduling their work without singling them out as women and also integrates good mentoring practice into the infrastructure of technical communication service classes.

Abstract We justify and describe our development of the Service Learning Opportunities in Technical Communication (SLOT-C) Database. The database broadens the range of organizations that instructors and students have for client-based communication projects. We argue in support of incorporating service learning into classes and facilitating partnerships among university instructors, their students, and nonprofits. We report strategies we learned for working with student interns and IT experts and strategies we developed as we worked with usability-test participants. Keywords: client-based communication projectsiterative designservice learning opportunitiestechnical communicationuser-centered design ACKNOWLEDGMENTS We sincerely thank the Council for Programs in Technical and Scientific Communication for awarding us a research grant in 2009 to build this database. We greatly appreciate Sam Singer, whose expertise in databases and Web development made the concept become a reality. We would also like to thank Stewart Whittemore, who contributed ideas in the early planning stage. Notes Waterfall design involves creating a design to which you are firmly committed early in development and letting all design decisions flow from the initial plan. Iterative design is more flexible, allowing the plan to change as needed in response to feedback. Additional informationNotes on contributorsSusan A. Youngblood Susan A. Youngblood teaches technical and professional communication at Auburn University, and many of her classes feature service learning. Her research addresses vulnerability, accessibility, and competing needs in communication, particularly in online environments. Jo Mackiewicz Jo Mackiewicz teaches editing at Auburn University. Her research applies linguistics to technical communication and focuses on politeness and credibility in evaluative texts such as tutoring interactions, editing sessions, and online reviews.

This study investigates the usability of print and online video instructions for computer tasks. Usability tests, comprehension tests, and questionnaires were collected from participants, and 4 areas of usability were analyzed: effectiveness, retention, satisfaction, and preference. Findings show marginal differences between the 2 mediums, except in terms of user satisfaction and instruction length. This research helps technical communicators better understand the affordances, or potentials and limitations, of print and video instructions.

With an ecological approach to the genres that circulate within communities of practice, this article traces the overlap between technical communication and online gaming communities in terms of their rhetorical uses of technical communication genres. Through shared practices, technologies, and epistemologies, online gaming environments call upon gamers to become technical communicators and provide opportunities for technical communicators to apply their expertise within the gaming industry.

Since their introduction, self-service ticket vending machines (TVMs) have become an increasingly important distribution channel in the public transport sector, progressively replacing the traditional ticket counter. In a public transport setting, where ticket counter closures have left different groups of people dependent on TVM to meet their mobility needs, a single, effective system is required. Research questions: (1) Which barriers do currently hinder the usage of TVM? (2) Which requirements should a barrier-free TVM fulfill? (3) How can we design a new self-service TVM for a nationwide public railway company? (4) How can we ensure that the usability and user experience (UX) is high for all users, especially for those with low levels of technological affinity? Situating the case: Most other studies on the use and usability of TVMs were conducted as post-hoc evaluations. In contrast, our case study presents a user-centered design (UCD) approach that takes the needs of the different target groups into account throughout the whole development process. Theories and concepts that guided the case included UCD, which involves alternating test and evaluation loops that actively involve users to create a usable product and UX, which describes the quality of the experience a person has when interacting with a specific computer system using a specific interaction technique. Methodology: More than 250 participants were involved in focus groups, observations, interviews, and experiments from the very first stages of development. Interface designs were presented to the future end users to obtain their feedback, with the results fed back into the design process. About the case: A prototype for a novel generation of TVM was developed in three phases: First, the context of use was analyzed. In the second phase, we conducted a requirements analysis. Third, different hardware and software interaction designs were iteratively tested and evaluated. The resulting prototype met the requirements of most user groups, though further adjustments are necessary. Conclusions: The UCD approach proved to be a valuable framework for the development and design of self-service systems.