• Generative AI can help multilingual communicators in professional writing. • Generative AI supports email/report writing and meeting summary. • Practical, ethical and legal concerns remain. • Students’ AI use at workplace informs academic writing teaching and learning. Because multilingual students’ languaging practices are not limited to academic settings, it is important to explore their lived experiences communicating in real-world situations to shed light on how to prepare them in college classrooms in the era of generative AI. Drawing upon writing samples, artifacts and interview data, this case study brings attention to the potential and challenges a multilingual international student face in implementing generative AI-assisted written communication during her 5-month internship in the workplace. The findings indicate that generative AI tools, especially ChatGPT, have the potential to help multilingual communicators meet their written linguistic demands in professional contexts, especially in email writing, report drafting and meeting summary. Generative AI-assisted writing tools could assist multilingual students with idea expression and boost their confidence and agency in communication. Yet, despite its many advantages, practical, ethical and legal concerns remain. This study contributes to the scarce yet budding literature exploring multilingual international students’ AI engagement in professional settings and offers concrete pedagogical implications and directions for future research.

Virtual reality (VR) technologies are increasingly marketed to knowledge workers as productivity tools for focused, immersive work. Yet little empirical research examines the lived experience of sustained VR use for complex academic writing tasks. This study presents a 10-week diary study of a doctoral candidate using VR to compose her dissertation during summer 2025. Through weekly reflective entries, screen recordings, and artifact analysis, we examine the user experience dimensions of immersive academic writing. Our thematic analysis reveals six major findings: (1) technical infrastructure constraints dominated the writing experience; (2) embodied discomfort consistently limited sessions to 30–50 min; (3) affective dimensions shaped productivity; (4) learning curves remained steep throughout the study; (5) task type significantly influenced success, with structured administrative writing outperforming open-ended academic drafting; and (6) technical disruptions fragmented flow and made momentum recovery difficult. We argue that VR writing tools require task-appropriate design, realistic session expectations, and user agency to discontinue when needs are not met. These findings contribute user-centered evidence to technical communication scholarship on emerging composing technologies and offer practical guidance for graduate writing programs.

This study investigates the social media strategies that Chinese museums use in communicating on Weibo, focusing on the ways these museums engage with the public and the effectiveness of their online interactions. Combining grounded theory and content analysis, the authors analyze 319 posts from six major museums and 842 posts from 36 smaller museums. Their findings suggest that although museums effectively use social media for educational purposes, there is room for more interactive and diverse content to enhance public engagement. The study provides practical insights on how museums can optimize their social media strategies by emphasizing audience-centered communication and greater interactivity in order to foster deeper connections with the public.

Community health practitioners face a common challenge of communicating the value of their work because it is intentionally designed to prevent health issues from happening. This case study examines how impact storytelling—a four-question framework developed by a community health manager at a nonprofit health system—mediates between technical expertise and executive's understanding. Through interviews with four Community Health practitioners, this research explains how the framework addresses specific technical communication challenges. This research brings together theory with practice by offering both a transferable framework for nonprofit organizations as well as theoretical insights into how workplace communication tools emerge from workplace practices.

Nurturing the ability to argue is of great importance in science education, despite students often encountering cognitive and emotional barriers. The aim of this study was to examine the quality of argumentation and the issues raised by secondary school students when they are asked to respond to structured argumentation tasks. We chose topics from two different socio-scientific issues of varied perceived relevance to students’ daily lives: the sale of fast food in school canteens (Group 1) and the addition of antibiotics in animal feed (Group 2). The study involved 249 high school students aged 14–16, in Poland. A total of 139 participants took part in an intervention about fast food, and 110 in an intervention about the use of antibiotics. Data were collected in the form of written arguments developed by students as part of a structured teaching intervention. Quantitative and qualitative methods were used to process and analyze the data. On average, students’ arguments scored higher on the topic of antibiotic use on animal feed. Qualitative content analysis of the students’ arguments identified four thematic groups: (1) personal aspects revealing personal meanings, values, and defence mechanisms; (2) scientific aspects revealing substantive knowledge; (3) socio-cultural aspects revealing economic, sociological or cultural aspects; (4) nonsensical or incoherent arguments. A topic related to students’ personal decisions and perceived to be closest to their lives and daily experience (eating fast food in the school canteen) more often prompted arguments indicating cognitive defence, by denying the harmfulness of fast food and emphasizing possible advantages or appealing to the right to choose. Based on this finding, we discuss the need for defence mechanisms to be considered in pedagogical designs for the teaching of argumentation.

This study examines how information workers perceive charismatic communication in Finnish knowledge-intensive organizations. Based on 10 semi-structured interviews across IT firms, government agencies, and financial institutions conducted in 2014–2015, it identifies six dimensions of charismatic communication that emerged inductively through thematic analysis: authority, approachability, character, aspiration, integrity, and intelligence. Findings suggest that charismatic leaders combine confidence with warmth, emotionally engage followers, and adjust their style to different contexts. The research contributes to leadership studies by offering a perception-based understanding of charisma as a multidimensional and situational phenomenon in a Nordic cultural context. While the small, purposefully selected sample limits generalizability, the study provides rich qualitative insights into how charismatic communication manifests in flat, egalitarian organizational cultures that differ markedly from the Anglo-American contexts dominating existing research.

This study investigates collaborative interdisciplinary research writing at a large public Western U.S. university through surveys, interviews, focus groups, and textual analyses. While 75% of faculty at this institution supported campuswide interdisciplinary initiatives, only 31% believed current institutional structures enhanced such work—a 44-percentage-point gap that our analysis suggests stemmed from five key obstacles to successful interdisciplinary writing: structural barriers, career concerns (particularly for pre-tenure faculty), disciplinary cultural differences, terminological conflicts, and divergent goals between faculty and administrators. Faculty in this study focused on immediate practical challenges and professional development, while administrators prioritize institutional transformation and structural change. The study concludes with recommendations relevant for universities with comparable resources and commitment to Writing Studies informed approaches, including revised tenure guidelines that explicitly value interdisciplinary contributions, dedicated funding mechanisms, facilitated networking opportunities, and targeted writing support programs. By addressing faculty’s practical needs and administrators’ strategic vision, institutions can create environments where collaborative boundary-crossing becomes not just possible but sustainable and rewarding.

Introduction: This case study's purpose is to make visible the skills and knowledge necessary for the instant localization of screen readers. About the case: The case study examines the work of localization experts at a nonprofit organization in Hungary, who localize the proprietary Job Access with Speech (JAWS) screen reader software and support its target users. Situating the case: The study was informed by research in translation studies and localization-focused literature within the field of technical and professional communication. Research on accessible usability and software design was also consulted. Methods/approach: Participant observations and interviews with employees of the nonprofit organization and with the software's users were conducted. Data were transcribed, then coded using qualitative data-analysis methods. Codes that emerged from the data were grouped into themes to create a narrative interwoven with quotes about the activities of localization experts. Results/discussion: The findings from this study show that the instant localization process used by localization experts of this software requires a specific set of skills in addition to those used in project-based approaches to localization. Additional language and communication skills, as well as programming knowledge to develop additional program features and training materials, were found to be essential for addressing all users’ needs. Conclusion: Technical and professional communication practitioners can contribute to the localization of adaptive technologies through their strong usability, user experience, and communication skills.

Background: Hospital educators are designated individuals who provide hospitalized K-12 children with their schooling during the time of their stay. They play a vital role in maintaining educational continuity for hospitalized children, yet their professional information and communication practices remain understudied in US settings. Literature review: We build on literature within technical and professional communication (TPC), specifically scholars who have studied technology and health in understanding US hospital educators' unique technological needs and communication practices within highly regulated healthcare environments. Research questions: How do hospital educators navigate professional communication, adapt teaching practices to meet diverse student needs, and utilize technology in hospital settings? What opportunities exist for artificial-intelligence (AI) integration? Research method: We conducted semistructured interviews with four hospital educators across US hospitals, applying reflexive thematic analysis, informed by Participatory Communication Theory, Sociotechnical Systems Perspectives, and Knowledge Justice. Analysis employed iterative open coding followed by theory-informed thematic development, where communication theory guided the identification of dialogical patterns, systems theory directed attention to sociotechnical interactions, and knowledge justice sensitized us to power dynamics affecting professional knowledge access and sharing. Results/discussion: Findings reveal characteristics of US hospital education contexts in our study: short patient stays, strict security requirements, institutional variability across hospital settings, and emphasis on engagement over assessment. Educators demonstrate remarkable adaptability in coordinating among stakeholders while navigating institutional constraints and developing strategies for rapid assessment and flexible instruction. While educational technologies offer benefits, implementation faces significant challenges regarding security, practical limitations, and offline functionality needs. Conclusion: We propose guideline themes for developing information and communication technologies–including some that use AI–that support hospital educators' professional needs while respecting hospital setting constraints. This research contributes to understanding how technologies can enhance hospital education while highlighting the importance of context-specific design that empowers rather than replaces educator expertise.

About the case: While several established user-experience research (UXR) methods can reach far-away users (e.g., remote usability testing), the digital divide makes implementation difficult, especially for rural populations facing barriers to transportation and high-speed internet. Situating the case: Web surveys can eliminate these concerns by providing customization for specific use cases, gathering both qualitative and quantitative data, and combining multiple questionnaires and/or UXR methods within them. Our case study demonstrates an instance where our lab—Auburn University's Lab for Usability, Communication, Interaction, and Accessibility—used advocacy-based HCD and design thinking (DT) to develop a nonstandard UXR Qualtrics web survey to solve our client's wicked problem: designing a usability test for rural audiences unable to travel to our lab while also considering time constraints and technological literacy. Methods: Our survey design followed the Nielsen Norman Group's adaptation of DT, and our process was informed by academic research on: 1. Survey design, question formats, and response bias, 2. Existing user-experience (UX)/usability methods, and 3. Mixed-methods approaches to UXR. Discussion: Our work suggests this tool can potentially serve as the UX testing situation itself, implementing multiple in-person research methods (i.e., heatmapping, user interviews, card sorting) virtually. Conclusion: We conclude with six survey design suggestions and a discussion of how this nonstandard UXR tool can reach underrepresented or vulnerable populations, serving to empower and advocate for users. We suggest that using DT to ideate new UXR methods is a means for UXR practitioners conducting future studies to better address the wicked problems they will face.

Background: With climate change becoming a critical issue, scientists and policymakers are developing solutions to address the risks it poses. One such solution is Carbon Capture and Storage (CCS), which reduces the amount of CO2 that enters the atmosphere by capturing it and storing it underground. Literature review: Previous research on CCS has focused on the technical interpretation of risk through quantitative risk analyses. Social science research has focused on public acceptance of CCS, and to what extent knowledge about risks plays a role. However, a comparison of risk perceptions from both CCS developers and local community members during a CCS study, and why these perceptions are different is absent. Research questions: This article attempts to fill this gap by asking: 1. How do perceptions of potential CCS risks vary between interested local community members and CCS technical professionals, and how do these perceptions influence the messaging and receiving of risk communication? 2. What personal, institutional, and other factors, such as past experiences with heavy industry, influence how people view CCS and its risks? Methodology: Through 30 interviews and participant observation, this study examines the varied perspectives on the risks of CCS among local community members and CCS professionals analyzed using thematic coding and a quantitative analysis of codes. Results and discussion: Findings suggest that there are clear differences in how local community members and CCS professionals think about the risks of CCS, such as CCS professionals addressing risks to the project rather than risks of the project that community members reference most frequently. Implications: By identifying institutional reasons why these gaps in risk perceptions appear, this article provides insights into what risk communication practices are being used and how they impact project communication.

The paper investigates whether contradictory arguments are less likely to be noticed when they are expressed implicitly rather than explicitly. It builds on the fact that—in natural language productions—contradictions are often not logical but rather—lato sensu—pragmatic in nature. The study presents an experiment using ecological and slightly modified material. In a Facebook post, Italian journalist Selvaggia Lucarelli conveyed two contradictory arguments through implicatures, presuppositions and vague expressions. This text was presented to experimental subjects: half read the original version, while the other half read a version in which the implicit content had been made explicit. Their responses to specific questions indicate that the contradiction is more easily noticed when it occurs between explicit assertions rather than between arguments that must be at least partially inferred. A strong effect is observed in relation to age and education differences among the groups. These results may provide experimental insight into the conditions under which argumentation flawed by contradictions may still achieve its intended effect, as if the contradiction were not present.

This study examines the role of positive communication in AI-generated recruitment messaging and its influence on Generation Z job seekers. Drawing on positive communication scholarship (Mirivel & Fuller, 2024) and the Human Needs Approach (Socha & Beck, 2015), we explore how AI-generated job descriptions shape anticipatory socialization and perceptions of workplace culture. Using qualitative focus groups, we identify key themes related to authenticity, engagement, and the fulfillment of fundamental psychological needs. Findings indicate that although positive communication enhances job attractiveness, job seekers remain skeptical of AI-generated content unless it aligns with real-world workplace values. Organizations must balance AI efficiency with human oversight to maintain trust and ensure transparency in recruitment messaging. This study contributes to business communication research by offering practical and pedagogical implications for AI-integrated hiring strategies and ethical recruitment communication.

• Postgraduates engaged behaviorally, affectively, and cognitively with GenAI feedback. • Postgraduates dealt with ChatGPT primarily as a tool for refining their proposals, not for generating content. • Postgraduates demonstrated agency by actively questioning, annotating, and negotiating feedback. • Postgraduates engaged in diverse affective responses, ranging from appreciation to frustration. As Generative artificial intelligence (GenAI) tools such as ChatGPT are becoming increasingly integrated into English as a Foreign Language (EFL) academic writing context, learners’ engagement with AI-generated feedback remains insufficiently examined. This case study investigated how four Chinese EFL postgraduates joining a course in a Malaysian university engaged with ChatGPT feedback while revising their academic research proposals. The study triangulated screen recordings, pre- and post-revision drafts, and stimulated recall interviews. Participants displayed a range of behavioural strategies, including accepting, questioning, rejecting suggestions, annotating visually, and seeking external validation. Affective responses ranged from appreciation and curiosity to doubt and frustration, particularly when feedback appeared conflicting or imprecise. Cognitively, learners applied various strategies such as evaluating, comparing, negotiating feedback, and regulating its use. Yet, they showed differing levels of engagement, shaped by individual perceptions and writing intentions. Importantly, participants regarded ChatGPT as a tool for linguistic refinement rather than content generation. Overall, the findings revealed that learners did not passively receive feedback but interacted with it in agentive and critical ways. The study highlights the interplay among these three dimensions of engagement and the importance of individual differences when evaluating the pedagogical potential of GenAI-generated feedback in academic writing.

This study focuses on a generative AI approach to facilitate qualitative analysis in Writing Studies research. We gathered 13,336 one-sentence to one-paragraph responses written by 3,334 incoming students in a directed self-placement program administered at a large R1 U.S. university. In these responses, students describe their high school writing experience and college writing expectations. In stage one of the project, we pilot the use of Retrieval-Augmented Generation to expedite the selection of relevant responses for a topic—in this case, students’ positive self-assessments as writers. The selected responses were then compared to a random sample and rated by three faculty with writing expertise. In stage two, these faculty generated codes and themes from a subset of the responses, incorporating ChatGPT-4 through the stages of thematic analysis. Results show that the use of AI expedites and enhances qualitative analysis, but human participation in the process is still essential. We suggest a machine-in-the-loop framework with which Writing Studies researchers can more readily integrate generative AI to study large corpora of student writing.

With the emergence of generative artificial intelligence, dialogue systems like chatbots are redefining traditional concepts of authorship and impacting critical aspects of writing. In educational contexts, previous research has pointed out new opportunities associated with using chatbots for writing instruction and support. This study involved 108 students across 10 classes in Norwegian K-12 education, examining how they employed educational chatbots as a support tool in L1 writing assignments. Through an inductive, data-driven thematic analysis of 895 student prompts, five recurring patterns emerged: information requests, structural guidance, example requests, content creation, feedback on text, and follow-up clarification. Aggregated results show that information requests were the most common pattern, particularly among younger students, whereas content creation and feedback on text were more prevalent among secondary and upper secondary students. Illustrative examples from the conversations revealed that generative AI extensively produced content on student’s behalf, even when students primarily sought scaffolding. The study proposes that effective scaffolding of writing through educational chatbots requires not only refining students' prompting strategies but also enhancing system designs that better support pedagogical use of generative AI.

To understand how human readers navigate a literate landscape that newly includes AI-generated prose, we asked participants (n=76) to read and make decisions about who and/or what is responsible for writing anonymized, “ambiguously-authored” texts. Findings suggest that readers’ assumptions about who and/or what wrote a text are rooted in “felt sense.” Prompting participants to make their “felt sense” explicit allowed us to catalog the evidential warrants participants relied on when making authorship decisions. Enabled by a modified grounded theory approach to analysis, we constructed two main themes. First, readers are “triggered” by certain textual cues that, when combined with prior experiences and knowledge, evidentially warrant assumptions about who and/or what wrote a text. Second, after recognizing the consequences of making one’s felt sense explicit, some readers experience what we call an “axiological crisis.” Axiological crises emerge when participants meta-cognitively hear or see themselves attributing certain characteristics and values to an AI text-generator or human author. We conclude by reimagining the axiological crisis as an opportunity for improving metacognitive awareness about how felt sense affects our reading practices.

This article is a case study dealing with virtual communication experiences of the Indian executives engaged in remote work using online media during the pandemic phase. The author employs qualitative research methodology of ethnography by using a questionnaire circulated online to garner descriptive data regarding virtual communication from Indian executives in various corporate roles who had to take recourse to full-time virtual communication channels to continue their work. The data obtained from a longitudinal study of 12 months spanning from March 2021 to March 2022 was coded with an objective to plot the experiential spectrum of corporate managers using media richness theory and a psychobiological model, as online communication became a singular medium to process all kinds of conversations ranging from routine to negative and persuasive. It became the only tool for leadership execution as well as leadership enhancement compelling corporate heads to improvise media customization methods expeditiously to overcome the limiting constraints of its intrinsic lean outlet. After analyzing the data, the author concludes that virtual communication has now become an integral part of contemporary corporate communication ecosystem owing to the ‘best practices’ that managers invented during their ‘remote work only’ period when they were thrown into the virtual space with its insular gamut of applicability. Remote work also coerced executives to discover the latent potential of this communication channel, which was not apparent when this medium existed only as an elective channel in the ‘plurally channelled’ pre-pandemic work environments. The study provides a comprehensive repository of virtual communication techniques not just for the consumption of management classroom embedding industry inputs into the theoretical curriculum but also for corporate executives who began their careers in an environment of ‘channel sovereignty’ in the post-pandemic setups. The case study, thus, acts as a communication lab presenting online communication pathology and its incubation in industry environments. The author posits that the communication experimentation done during the remote work phase of the pandemic has changed the status of this medium in the realm of management communication from debilitating to dynamic irreversibly.

For many transnational students in North America, digital literacies entail precarious participation—the adaptive engagement in digital literacy practices under conditions of systemic vulnerability and instability. This multiple case study examines how Chinese international students at a Canadian university perceive and navigate the precarity of their digital literacy practices across national and cultural boundaries. Findings reveal that the four participants exhibit tacit sensitivity to transnational digital precarity, employ strategic adaptation, and engage in measured resistance that cautiously transgresses digital norms. These insights contribute to broader discussions on digital literacies, transnational literacies, and digital precarity, extending and complicating existing frameworks in writing studies, literacy studies, and media studies.

The first yearbook of the Michigan College of Mines (1915–1916) included a feature about the short-lived student drama club, the “Micomi Club” (1911–1914). It was ending because male students could no longer play female characters: “no mining engineer could be a lady.” Using historical case study methods, this article argues that the yearbook feature demonstrates, in content, worries about the destabilizing potential of drag performance and, in form, the uses of humor in technical writing.

This Research Brief presents an overview of current research in community-engaged writing, particularly foregrounding the importance of praxis-oriented and collaborative approaches. Here, we articulate collaboration, reciprocity, and accountability as some of the main tenets of community-engaged writing, and we showcase the variety of projects that such work can include (from local food writing to prison literacy work to transnational social justice movements and beyond). Then, we explore some of the methods and methodologies that are central in this scholarship, drawing on examples that engage storytelling, oral history and interview methods, archival methods, ethnographic research, and even public performances and workshops. We conclude with a discussion of future possibilities for research, teaching, and the imperative to see community-engaged work as part of scholarly work in tenure, promotion, and review.

Agile methodologies often do not explicitly include the process of creating user documentation, consistent with the idea that documentation should be minimal to create efficient processes. While Agile provides several advantages for technical communicators, these processes also raise challenges that technical communicators creating user documentation need to address, including collaborating with development teams and evaluating the usability of user documentation. Building on existing research, this qualitative study aimed to understand both the advantages and challenges of Agile and illuminate how technical communicators and their colleagues address the challenges. We interviewed 14 practicing technical communicators and their colleagues over 3 months in the fall of 2022. Participants worked in six software development organizations across the United States, with one working in Europe. We analyzed results qualitatively to discern findings focused on three topics—general advantages and challenges of creating user documentation in Agile contexts, the dynamics of technical communicators interacting with Agile development teams, and the effects of Agile on assessing the usability of user documentation. We offer suggestions for practitioners and educators as they consider how Agile affects the creation of user documentation, leveraging the benefits of Agile, and addressing challenges in innovative ways as demonstrated by participants in this study. Future research will provide even richer perspectives.

The assessment of task-generated cognitive demands has been receiving increasing attention in task complexity research. However, scant attention has been paid to assessing cognitive demands when task complexity is manipulated along both resource-directing and resource-dispersing dimensions. To address this gap, the present study aimed to investigate the relative effects of reasoning demands and prior knowledge on cognitive demands in L2 writing. Eighty-eight EFL students completed two letter-writing tasks with varying reasoning demands under one of two conditions, that is, either with prior knowledge available or without prior knowledge available. Cognitive demands were assessed by the post-task questionnaire, the dual-task method and the open-ended questions. The results revealed that reasoning demands and prior knowledge were strong determinants of cognitive demands, which provided empirical evidence for Robinson’s Cognition Hypothesis. Moreover, the post-task questionnaire, the dual-task method and open-ended questions were found to assess distinct aspects of cognitive demands, which highlighted the importance of data triangulation in exploring task complexity effects. The study provides language teachers and assessors with implications for task design and implementation. • How reasoning demands and prior knowledge affect cognitive demands was underexplored. • Cognitive demands were assessed by both quantitative and qualitative methods. • Findings supported some assumptions underlying Robinson’s framework. • The independent measures assessed distinct aspects of cognitive demands.

This article reports a case study of teachers’ enactment of writing instruction for adult learners in Swedish as a second language at lower secondary level in municipal education. It highlights instructional practices and discourses surrounding writing in three classrooms. The analysis centers on literacy events initiated by teachers to support adult learners’ final individual assignments. Data consist of classroom observations (24 hours) and informal interviews with teachers. The findings reveal that teachers adopt different positions in their teaching. There are varying levels of support for students, with varying numbers of literacy events occurring both inside and outside the classroom. Teachers universally adjust their methods based on contextual factors, including diverse student groups, local agreements on content, and time constraints, raising questions about equality. Furthermore, a text-focused approach prioritizes templates and models over content. As a result, writing assignments emphasize genre awareness rather than personal views, thoughts, or experiences. In sum, teachers' pedagogical choices in writing instruction are shaped by their beliefs about writing, learning to write, and contextual factors. These differences in teaching practices seem to provide students with partly unequal opportunities for writing development. This is further elaborated in the discussion.

This case study of three female Chilean scientists with distinct levels of scientific writing expertise—novice, competent, and near-expert—investigates their notions about drafts. Interrogation of data—that is, document analyses, an entry questionnaire, a set of semistructured interviews, and member-checks—identified seven different notions about drafts: (1) draft as a canonical structure of scientific research articles, (2) draft as influenced by medium/time, (3) draft as an incomplete text, (4) draft as a process, (5) draft as product, (6) draft as a nondefinitive version, and (7) academic writing as a draft from scientific writing. Findings show that some shared notions about drafts transcend writer profiles and that these notions are rooted in writer identity, their writing practices, and the context of producing scientific research articles.

Using the results of a qualitative research study, this webtext theorizes ways to resolve the quantum indeterminacy of online learning spaces in ways that serve social justice efforts. The webtext's design encourages readers to engage with content in varied, unpredictable ways, mirroring the ways that digital learning spaces are experienced in single-multiple ways.

Background: During two major rainstorm disasters in Henan and Shanxi provinces in 2021, digital volunteer groups in China used cloud-based technologies to facilitate rescue and relief efforts. Literature review: In technical and professional communication (TPC), crisis and disaster communication has been studied extensively in contexts such as public health emergencies, terrorist attacks and war, and natural disasters. However, less attention has been given to grassroots, digitally mediated volunteer networks, particularly through the lens of Actor-Network Theory (ANT). Research question: How did volunteer groups mobilize information through an expanded process of translation for disaster relief during the Henan and Shanxi rainstorm calamities? Research methodology: We conducted virtual, multisited ethnography by joining volunteer social media groups during the disasters. We also interviewed documentation creators and analyzed media coverage to understand the practices and infrastructures that supported their work. Results: We introduce a five-phase model of disaster communication: Problematization, Initiation, Launch, Optimization, and Transfer (PILOT). This ANT-informed model theorizes how distributed digital volunteer groups mobilized, stabilized, and transferred actor networks during crisis response, offering a more granular account of their emergent, decentralized, affective work than previous TPC scholarship. Conclusions: TPC professionals can (re)design adaptive communication infrastructures that support rapid response in digital environments, particularly in terms of organizational coordination, knowledge flow, and technological integration.

Abstract Argumentation occurring in public controversies (large, long-lasting, and complex disagreements) deserve more attention from argumentation theorists than they have yet received, primarily because they offer plentiful opportunity to discover new facts about the contemporary practice of argumentation. Drawing on the polylogue framework (Lewiński and Aakhus 2023) and the cartography of controversy (Venturini and Munk 2022), nine suggestions are offered for how to build new theoretical knowledge through observational research that combines classic techniques in qualitative social science with emerging computational techniques: (1) aim for observationally grounded theory; (2) anchor analysis in argumentative texts; (3) practice constant comparison; (4) build outward from individual texts to networks; (5) investigate the places where texts are produced; (6) pay attention to the literatures where texts accumulate; (7) leverage computational techniques for natural language processing of large bodies of text; (8) reserve judgment on matters of disagreement within the controversy; and (9) try team science. Recent argument-centered studies of controversies demonstrate aspects of this approach and show its promise for discovering interesting and novel phenomena.

This article examines how students use and perceive digital writing tools, including chat platforms and generative AI, within academic writing environments. It describes a qualitative study of 15 undergraduate students in guided focus group discussions. In a grounded theory analysis of focus group transcripts, the researchers explored undergraduates’ sense of copresence—their perception of support through both human interaction with both peers and instructors and AI technologies during their writing processes. Findings reveal that students’ trust in both peer feedback and AI assistance plays a crucial role in their writing, shaping their decisions about which tools to use and how they integrate human and AI feedback in the development and revisions of their writing. The study sheds light on students’ nuanced understanding of the affordances and limitations of multimodal chat platforms and generative AI technologies. We conclude by highlighting the need for pedagogical practices that support students’ choice of tools when collaborating in digital spaces. We suggest future research directions that will enable us to better understand how copresence and trust influence students’ writing in these contexts.

Providing effective written feedback to ESL students poses a challenging yet crucial task for language teachers. While numerous studies have delved into critical feedback, few have explored students' perceptions of praise in written feedback. To gauge students’ view of praise, we analyzed responses to two types: person praise (e.g., "You are a good writer") and performance praise (e.g., "You used the past tense correctly"). Language proficiency levels (high and low) and cultural backgrounds (Asian and Romance) were also considered. ESL students ( n = 100) were given feedback on an essay they wrote and surveyed about praise comments. In addition, three focus groups were conducted. Quantitative data indicated a preference for both praise types, while focus groups revealed a preference for performance over person praise. Lower proficiency students valued and considered praise to be more change-invoking than high-proficiency peers. Additionally, students from Romance cultures favored praise more than Asian cultures. Interaction effects highlighted nuances, such as high-proficiency Asian students perceiving praise as less kind, valuable, positive, and clear than their Romance counterparts. These findings offer insights for teachers and administrators to develop an informed praise philosophy and recognize which praise type best meets their students’ needs.

Using both a Bakhtinian and a collaborative writing framework, in this qualitative study, we sought to understand writing practices in one elementary school. Through observations in three classrooms and interviews with students, the study found that students had opportunities to engage in a variety of collaborative writing activities, including supportive contributions and co-constructing a text. When engaging in supportive contributions, students inspired, assisted, or shared their work with peers. In collaborations of a single text, students who had experiences writing with one another negotiated ideas and texts successfully. In pairs where students experienced conflict, there tended to be fewer collaborative moments, and students sought help from the teacher. The study demonstrates that students’ relationships with one another play a significant role in collaborative writing practices and highlights the important role of friendships in successful interactions.

Few studies to date examined the emotional unrest that results from communication across cultures in multinational teams (MNTs). Through examination of 12 in-depth interviews and a focus group of respondents from MNTs, this study investigates the impact of language-induced emotions in MNTs resulting from a corporate language mandate. Even with highly proficient linguists, MNTs still experience collaborative difficulties caused by language differences and associated emotions. Issues identified include loss of information, ambiguity over equivalence of meaning, variability in sociolinguistic competence, and problems of adjustment to cultural norms. The research also pinpointed several lingua-culturally adaptive behavioral strategies relating to international leadership.

As Technical and Professional Communication (TPC) adopts User Experience (UX) methods, gaps persist in integrating UX-specific knowledge and practices into curricula. This article advocates for Conversation Design (CxD) as a crucial yet overlooked intersection of TPC and UX. CxD focuses on creating human-centered interactions for chatbots, voice assistants and other conversational interfaces, aligning well with TPC's rhetorical foundations in audience, purpose, and context. Integrating CxD into TPC curricula equips students for emerging industry demands and drives academic innovation. The article defines CxD, examines its relevance to TPC, offers instructional strategies, and presents a course-based case study as a curricular model.

In Feminist Technical Communication , Erin Clark both articulates and demonstrates an apparent feminist lens on the idea of slow crisis. She does this through a case study of the Deepwater Horizon Disaster (DHD), the 2008 oil spill into the Gulf of Mexico in which the lack of clear answers on health impacts demonstrates a critical need for transparency. By tracing DHD through a feminist lens and under the realm of crisis management, Clark raises important questions about what we mean when we talk about efficiency, how we define crisis, and how critical these questions are to the reconsideration of technical communication as neutral or objective. Her primary argument focuses on her theoretical contribution of apparent feminism that works to acknowledge and bring to light the need for explicitly feminist practices. Through Feminist Technical Communication , Clark provides scholars, practitioners, and community members with a new approach to crisis and risk communication.

Writing studies scholarship lauds reflection’s capacity for building metacognitive understanding and facilitating transfer. Meanwhile, feminist and antiracist pedagogy scholarship highlights reflection’s ability to create spiritual and societal change. By contextualizing reflection within institutional and programmatic contexts, we argue that writing scholars can revise assignments to account for reflection’s contributions to civic and spiritual identity development. This cross-institutional case study analyzes patterns in first-year students’ reflective writing across three writing programs. Drawing on five codes for reflective identities—scholarly, writerly, professional, civic, and spiritual—we found that scholarly and writerly identities were emphasized regardless of context. However, students often had an “excess” in reflection, writing about civic and spiritual growth when prompts did not invite it. In conversation with university and program mission statements, we argue that instructors and WPAs can leverage reflection to expand beyond a single classroom context, ultimately tapping into its potential to create individual and social change.

Cross-institutional research of pedagogy in the technical and professional communication classroom is needed to understand social justice teaching across multiple contexts. This collective case study discusses social justice-focused assignments given by eight instructors at different institutions. Results show that institutions with more diverse populations may have advantages in making social justice power differentials salient. Further, teacher positionality impacts the degree of social justice content incorporated.

This article reports the findings of a long-term qualitative study that examines the experiences and perspectives of Native youth re-learning their tribal community’s language. Situated within notions of Indigenous relationality, “identity resources” from the learning sciences, and Indigenous futurisms, findings reveal that, through learning their ancestral language, Native youth: (a) develop a deeper sense of their cultural identity, (b) imagine new linguistic futures and possibilities for their tribal community, and (c) recognize ways they, themselves, can become contributors to the cultural continuance of their tribal community. Set against the backdrop of structural settler colonialism and ongoing apocalypse within what is currently known as the “United States,” this research demonstrates the ways language revitalization operates as an anti-colonial act of rupture to settler colonialism’s ongoing attack on Indigenous Peoples, as well as an Indigenous-centric act of healing and self-determination .

J. Michael Rifenburg, Jenn Mallette, and Rebecca Nowacek Abstract This methods-focused article attends to the mechanics of participant drawing as a data collection tool in qualitative research. Writing studies researchers undertaking qualitative research benefit from a wealth of handbooks on how to design methodologically sound studies. However, despite interest in visual research methods, little guidance […]

This grounded theory study, informed by Communication Accommodation Theory, explores how frontline managers ( n  = 11) support early-career employees’ communication development. Findings identify three support strategies—structured scaffolding, adaptive leadership, and onboarding for cultural fit—and suggest colleges emphasize verbal and intercultural communication, applied learning, and professional presence. These insights reframe communication readiness as a relational process shaped by emotion, power, and organizational norms. The study calls for stronger collaboration between higher education and employers.

In today’s digitally advanced, AI-driven workplace, effective communication is more critical than ever. Business communication scholarship empathizes competencies such as professionalism, clarity, conciseness, persuasiveness, and evidence-driven messaging, yet applying these systematically in complex decisions remains a challenge. This article introduces the Evaporating Cloud tool—part of the Theory of Constraints Thinking Processes—as a structured communication aid. Through a fictional case study, we show how EC clarifies objectives, uncovers underlying needs and hidden assumptions, and supports ethical, collaborative decision making. The article highlights EC’s value in enhancing core communication competencies in business and professional contexts.

This study investigates how chronic pain is represented in widely used pain assessment scales. Through a thematic analysis, four overarching themes are identified: pain is framed as a linear continuum, depicted as a progressive bodily obstacle, normalized to a baseline of zero, and characterized as a predictable condition. The design of these scales oversimplifies the complexities of chronic pain into a linear narrative that can potentially marginalize patient experiences and lead to treatment delays. This research advocates for a shift toward patient experience design (PXD) to develop more nuanced, human-centered assessment tools that better capture the fluidity of chronicity.

This article explores the benefits of the use of standard versus virtual reality (VR) video when teaching ethics in communication and business courses. It presents a two-semester classroom study in which during one semester, students were given a case analysis and shown either a standard or a VR video, and during the next semester, students were given the same case study but were shown both a standard and a virtual video and engaged in group deliberation. The authors relate their findings from this study to practical wisdom about ethics and offer recommendations for the pedagogical leveraging of visual literacy in communication and business courses.

We report on a longitudinal case study (n = 9) about popularization writing skills in undergraduate interdisciplinary students. Writing skills were determined by analyzing components of the cognitive process model of writing proposed by Hayes. Keystroke logging and video observation were used to analyze the text construction process (the process level) in third-year writing. Genre knowledge (the control level) was analyzed through text analysis and assessment of first-year and third-year texts. Results showed that writing was highly individualized at the process level, including switches between processes, timing, number of edits, and reliance on the source text. At the control level, popularization genre knowledge did not significantly change over time and text quality remained low to average, suggesting a lack in genre knowledge. Choices in the writing process are, thus, not reflected in the quality of the writing product. These findings point to a need for explicit training in popularization discourse alongside academic discourse training.

This qualitative study explores how mindful leadership communication fosters organizational mattering in East Asian workplaces shaped by Confucian values and collectivist traditions. Drawing on interviews with mid-level managers, the findings identifies culturally embedded communication strategies such as formal and informal recognition, mutual respect, and nonverbal cues that build trust, enhance belonging, and promote empowerment. These practices contribute to collective workplace cohesion and employees’ sense of relatedness. Mindful leadership communication functions both as a psychological enabler and a strategic tool, reinforcing relationships and engagement. It emerges as a core component of mattering in high-context East Asian organizational cultures, supporting sustainable organizational development.

We conducted 10 focus groups with 32 academic consultants to identify three intrinsic rewards categories for academic consulting: meaningful work, professional development, and enhanced teaching. Based on these findings, we propose a typology of academic consulting, teaching-driven consulting, and a multifaceted framework of academic consultant career identity. Our framework provides rhetorical resources for faculty, staff, and administrators to discuss academic consulting identities, tie aspects of identity to preferred rewards categories, and advocate for consulting resources and support.

Background: Responding to current research gaps in the investigation of researcher identity development among graduate students, we implement a longitudinal study, powered by user-experience (UX) methods, to document engineering doctoral students’ identity formation. Literature review: Identity formation in novice engineering researchers, such as doctoral students remains underexamined. A process-oriented approach to studying researchers’ identity development may yield useful theoretical and programmatic insights. UX methods offer visual and qualitative approaches to the understanding of student experiences by revealing their identity formation journey over time. Research questions: 1. How can UX methods like persona building support studies of researcher identity development? 2. How can the insights generated from longitudinal UX methods inform graduate program design and assessment? Methodology: Twenty participants were recruited from an industrial engineering department at an R1 university. Data were collected via surveys, qualitative interviews, and journey mapping. Analysis methods, informed by a phenomenological perspective, included persona building and collaborative affinity diagramming. Results: Seven distinctive personas were created to represent identity formation experiences influenced by learning modality, attitude, program stage, and prior experience. Theoretical conclusions and opportunities for academic programming emerged from affinity diagrams. Conclusion: Doctoral engineering students’ researcher identity formation presented implications for theory and curricular design. UX methods offered benefits to qualitative research that can support cross-disciplinary efforts.

This study utilizes a communication accommodation framework to explore how entrepreneurs shape positive social identities through initiated intra- and intergroup (non)accommodation with other entrepreneurs, and non-entrepreneurs. Thematic analysis of semistructured interviews with 43 women and men in several U.S. cities revealed nine themes that represent ways in which participants’ verbal and nonverbal intra- and intergroup communicative convergence and divergence enhanced the development of this identity. The results offer insights into motivation for engaging in entrepreneurial ventures. Discussed are the findings’ implications for educators, corporate consultants, and managers who seek to encourage individuals’ entrepreneurial or intrapreneurial mindsets through training program development.

Kristin Pickering presents a valuable case study that focuses on how professional communicators and researchers make sense of the narratives and values between stakeholders who may be at odds with each other. This is especially important in land usage and environmental protection cases like the Grey Cliffs, where the practices of private citizens and government regulated organizations conflict. Through Pickering's well-structured case study, she shares a fascinating web of documentation practices, discourse expectations, and community narratives and how they affect the communication practices between organizations and communities.

This article considers how learning environment design can help TPC instructors using social media tools in their courses to better support students' practicing of digital literacy. Based on findings from an IRB-approved qualitative study of a social media pedagogy that makes use of the platform Slack, this article contributes insight into how learning environment design in social media learning communities can assist instructors hoping to support their students as they practice digital and social media literacy activities.